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Stevenson-Hendrick Toyota Jacksonville

Jacksonville, NC

4.9
1,087 Reviews

3124 New Bern Hwy

Jacksonville, NC

28546

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1,087 Reviews of Stevenson-Hendrick Toyota Jacksonville

October 10, 2022

Todd Eubanks did a fantastic job getting me in a new 4Runner for the price I wanted. 10/10 recommend reaching out to him for a new ride! More

by Jen Young
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Eubanks
Oct 12, 2022 -

Stevenson-Hendrick Toyota Jacksonville responded

Jen Young, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! George Popajohn General Manager Cell 910-232-7936

October 10, 2022

Worked with Doug and Allen for this purchase. Had a wonderful experience as we always have. More

by rsmcmurtrey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Donnelly, Allen Sluder
Oct 12, 2022 -

Stevenson-Hendrick Toyota Jacksonville responded

Rsmcmurtrey, thank you for your kind review; we are happy to pass along your comments to the team here at Stevenson-Hendrick Toyota Jacksonville! George Popajohn General Manager Cell 910-232-7936

October 08, 2022

Told me service would take 2h. It took 5h. Did not apologize except when I brought it up, and when they did apologize, they blamed it on a tech “cutting in line”. I am unimpressed. More

by Veruca509
Recommend Dealer
No
Employees Worked With
Blonde lady
Oct 12, 2022 -

Stevenson-Hendrick Toyota Jacksonville responded

Veruca509, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. Please call my cell number at 910-232-7936 so we can discuss what happened. I will use your comments to refine our efforts to ensure this issue does not happen again. Thank you. George Popajohn General Manager Cell 910-232-7936

October 05, 2022

Todd was a great salesman, very personable and friendly, he got me the exact vehicle I wanted. More

by barrett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Eubanks
Oct 08, 2022 -

Stevenson-Hendrick Toyota Jacksonville responded

Barrett, we're so glad that we were able to go above and beyond your expectations! Thank you again for leaving us this response! George Popajohn General Manager Cell 910-232-7936

September 30, 2022

They did a good job with the service it was quick and a good price More

by Tflanagan13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell - Service
Oct 02, 2022 -

Stevenson-Hendrick Toyota Jacksonville responded

Tflanagan13, thank you for your kind words and this wonderful review! George Popajohn General Manager Cell 910-232-7936

September 29, 2022

Working with En and James was definitely a great time. Usually car buying experiences are boring with the back and forth, but it was a pleasure doing business with these two. Lots of great times to be had More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James , Ray Calhoun, Amer Amer, En Connor
Oct 02, 2022 -

Stevenson-Hendrick Toyota Jacksonville responded

Chris, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for taking the time to let us know how we did. We hope you have a great day! George Popajohn General Manager Cell 910-232-7936

September 29, 2022

I received great service. My car was ready for me in a timely manner. I would recommend this service dealership. More

by Jebregel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Morrissey
Oct 02, 2022 -

Stevenson-Hendrick Toyota Jacksonville responded

Jebregel, we are glad we could help! We can't wait to see you again, have a great day. George Popajohn General Manager Cell 910-232-7936

September 29, 2022

Russell Prince provided great customer service on my recent service on my Toyota. He went out of his way to keep me informed the entire time. You don’t find that much anymore. Also, John the shuttle dr More

by kstevens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Prince
Oct 02, 2022 -

Stevenson-Hendrick Toyota Jacksonville responded

Kstevens, we are so happy to read such a great review about Stevenson-Hendrick Toyota Jacksonville! Please let us know if there is anything else we can do for you; we are more than happy to help! George Popajohn General Manager Cell 910-232-7936

September 23, 2022

The service guys are always helpful and knowledgeable. Very friendly and easy to work with. More

by J S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony, Matthew Morrissey
Sep 27, 2022 -

Stevenson-Hendrick Toyota Jacksonville responded

J S, thanks for your praise and kind comments about our team. Thank you so much again for your feedback! We hope you have a great day! George Popajohn General Manager Cell 910-232-7936

September 23, 2022

I was in for routine maintenance of my car. Service was super fast and efficient! Staff was so kind!! More

by Bobbi
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matthew Morrissey
Sep 27, 2022 -

Stevenson-Hendrick Toyota Jacksonville responded

Bobbi, thank you for sharing your positive experience! Thank you again for taking the time to let us know how we did. We hope you have a great day! George Popajohn General Manager Cell 910-232-7936

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