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Stevenson-Hendrick Toyota Jacksonville

Jacksonville, NC

4.9
1,085 Reviews

3124 New Bern Hwy

Jacksonville, NC

28546

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1,085 Reviews of Stevenson-Hendrick Toyota Jacksonville

September 12, 2019

Quick service! The service center provided Quick and reliable service! They were able to get my car in and out within 30min! I am completely satisfied and I will ret More

by Claire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Lyles
Sep 13, 2019 -

Stevenson-Hendrick Toyota Jacksonville responded

Claire, thank you so much for the positive review!

September 11, 2019

Pleasant Overall great experience as always. Employees are friendly and accommodating. Waiting area is comfortable and has coffee available which helps to pass More

by Rstine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Sisco, Robert Henderson, Kami Eckles, Christopher Lyles, Brittany Bryant, Bob McMillan, Dana Gentry, Jasent Jurgensen, Steve St. Denis, Phillip Foy
Sep 12, 2019 -

Stevenson-Hendrick Toyota Jacksonville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Sep 12, 2019 -

Stevenson-Hendrick Toyota Jacksonville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 11, 2019

Cautionary Tale I went in for tire rotation and oil change. Those were taken care of to my satisfaction. However (and this is a BIG However) for some unexplainable re More

by Debby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Lyles
Sep 12, 2019 -

Stevenson-Hendrick Toyota Jacksonville responded

Debby, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Stevenson-Hendrick Toyota Jacksonville

September 10, 2019

Service rendered Was there for an oil change, etc. good job and nice people. I will be bringing my car back again for the same service. The young lady took us to t More

by Lexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t think I see his name but I want to say Chris, could be wrong. , Christopher Lyles
Sep 11, 2019 -

Stevenson-Hendrick Toyota Jacksonville responded

Lexus, thank you for sharing your positive experience!

September 09, 2019

Highlander Purchase Happy with overall experience. We are enjoying the new Highlander. We are still learning all the features. We are loyal Toyota owners. Had an ‘02 Aval More

by Kathryn
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Malgadey
Sep 09, 2019 -

Stevenson-Hendrick Toyota Jacksonville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. George Popajohn, General Manager, 910-232-7936, GEORGE.POPAJOHN@HENDRICKAUTO.COM

September 09, 2019

I’m happy Every part of the experience was pleasurable If I could afford a tundra I’d go back and buy another vehicle today I would recommend More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Malgadey, Douglas Donnelly
Sep 11, 2019 -

Stevenson-Hendrick Toyota Jacksonville responded

Scott, we are so pleased you enjoyed your visit to Stevenson-Hendrick Toyota Jacksonville!

September 07, 2019

Buying new vehicle Sale person and finance staff worked with us to get what we wanted at the price we wanted. Great selection of vehicles to chose from. More

by Sherry
Price
Recommend Dealer
Yes
Employees Worked With
Dana Gentry, Joel Roldan
Sep 09, 2019 -

Stevenson-Hendrick Toyota Jacksonville responded

We're pleased to hear that our team took care of you and that everything went very smoothly. Thank you for choosing Stevenson-Hendrick Toyota! We hope to see you again in the future. George Popajohn, General Manager, 910-232-7936, GEORGE.POPAJOHN@HENDRICKAUTO.COM

September 07, 2019

Still waiting for a licence plate my temp plate expired on sept 1......Dealer says soon..... Unexceptable Since switching from Stevenson my whole dealer experience has changed and no More

by disappointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Calhoun
Sep 09, 2019 -

Stevenson-Hendrick Toyota Jacksonville responded

Hello, My Name is George Popajohn and I am the General Manager at Stevenson-Hendrick Toyota. I take full responsibility for your tag issue. We are working to get everything back up to speed. My cell number is 910-232-7936. Please send me your name and I will work to get your tag situation corrected. Thank you for reaching out and giving us the opportunity to resolve this issue. Thank you, George Popajohn General Manager / Stevenson Hendrick Toyota 3124 New Bern Hwy, Jacksonville, NC 28546 Main 910-937-1555 Cell 910-232-7936 Sincerely, George Popajohn General Manager / Stevenson Hendrick Toyota 3124 New Bern Hwy, Jacksonville, NC 28546 Main 910-937-1555 Cell 910-232-7936

September 05, 2019

Awesome experience All staff was exceptionally friendly and helpful. Drew was extremely helpful, was not over aggressive or pushy to try and make a sale. He cares abou More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Malgadey
Sep 05, 2019 -

Stevenson-Hendrick Toyota Jacksonville responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with David and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. Thank you for choosing Stevenson-Hendrick Toyota! George Popajohn, General Manager, 910-232-7936, GEORGE.POPAJOHN@HENDRICKAUTO.COM

September 05, 2019

Amazing- Friendly- Family Love the Hendrix Toyota Family great people! Chris and Drewand T awesome.. They did every possible to make it easy for me and great time. More

by ME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Malgadey, T Muhammad, Benjamin Latham
Sep 09, 2019 -

Stevenson-Hendrick Toyota Jacksonville responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Thank you for choosing Stevenson-Hendrick Toyota! Take care! George Popajohn, General Manager, 910-232-7936, GEORGE.POPAJOHN@HENDRICKAUTO.COM

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