Stevenson-Hendrick Toyota Jacksonville

Great experience The sales staff as a whole and Doug Donnelly specifically were great. This was the second vehicle we have bought from this dealer and have had nothing The sales staff as a whole and Doug Donnelly specifically were great. This was the second vehicle we have bought from this dealer and have had nothing but positive experiences both with the sales and the follow on service related appointments. Doug worked to get us the best deal on the exact car we wanted and the money we wanted on our trade in. Highly recommend this dealer and we will be buying from them again. More

Goooooddd The Toyota Camry 2018 look good drives good feels good the was service great and the people at Stevenson Toyota Jacksonville North Carolina help us w The Toyota Camry 2018 look good drives good feels good the was service great and the people at Stevenson Toyota Jacksonville North Carolina help us with get a brand new car More

Awesome Buying Experience! Last week my wife and I accompanied my son and his wife to your dealership to look at some cars. Most of the time I dread this experience because of Last week my wife and I accompanied my son and his wife to your dealership to look at some cars. Most of the time I dread this experience because of the high-pressure tactics used by most sales associates. We were fortunate to have Doug Donnelly as our sales associate. He was awesome throughout this process. He never used high pressure tactics with us and was patient with us, even as we wavered back and forth about which car to buy. He answered every question we had and let us drive several cars to help us decide which car we liked best. In fact, Doug went beyond what was expected. While my son and his wife bought a car, I almost bought one myself. My wife and I eventually decided that a second car was not needed at this time. When I told Doug what we had decided, he was a total professional about it and said he understood and that he only wanted us to be happy with our car. You can bet that when I do need another car I will be giving Doug a call. He is an outstanding sales associate and a credit to your dealership! He followed up with our daughter-in-law the next day after her purchase just to make sure she was happy and to see if there were any issues with the car. Impressive and totally unexpected but I’ve come to see that’s just who Doug is and the way he treats his customers. More

Outstanding Buying Experience Yesterday I bought a new Tacoma from Stevenson Toyota and it was the possibly the most enjoyable and hassle free automotive buying experience I have e Yesterday I bought a new Tacoma from Stevenson Toyota and it was the possibly the most enjoyable and hassle free automotive buying experience I have experienced. This is the 3rd Toyota I have bought from various dealers and my experience with the brand was the major driver for looking at this truck when I was ready to replace my existing truck. I found a truck I was interested in on their web site and spoke to Richard Harrington with internet sales who quoted a price that made it worth my time to drive from Wilmington. Richard introduced me to Doug Donnelly, who demonstrated the vehicle and answered my questions. Doug is very friendly and professional and has great knowledge of the vehicles. Doug handled the details of the purchase in manner that made a normally frustrating experience for me, a trouble free and enjoyable experience. My trade in was valued an amount that I felt was fair to me and the dealer. I was pleasantly surprised that this part of the transaction went so smoothly. I would also like to commend Jacent Jurgensen the finance man I dealt with, he took the time to explain all of the details of the financing and extended warranty and necessary paper work in a manner that I could easily understand.. I normally dread having to buy or trade vehicles, but my experience with Doug and Stevenson Toyota made this transaction great. I dealt with outstanding people at every level and my experience will make me want to work with this dealer again. I left feeling that "my business was valued" by this rather than"just another sale". I will highly recommend Stevenson Toyota of Jacksonville to anyone who is in the market for a Toyota vehicle. Robert Walker Wilm NC More

Doug provided us with exceptional service My family and I went to Stevenson Toyota with the intention of just browsing for a new car for my wife. Our salesman, Doug Donnelly gave us exceptiona My family and I went to Stevenson Toyota with the intention of just browsing for a new car for my wife. Our salesman, Doug Donnelly gave us exceptional service throughout the entire buying process. He was so easy to communicate with and extremely patient with us while we wavered back and forth between what we wanted. The day we picked up our car, he took time to show my wife all of the features of her new vehicle, even though it was past the dealership's business hours. When it's time to replace my car, I'll be giving him a call. I can't recommend him enough! More

Awesomeness Very helpful and knowledgeable about cars. We loved working with her she was wonderful! She was quick to get us a quote and trying to get us new car. Very helpful and knowledgeable about cars. We loved working with her she was wonderful! She was quick to get us a quote and trying to get us new car. More

Excellent!! Went above and beyond to help me purchase the car I wanted. Made my first car buying experience nice and easy. Definitely would be my first recommenda Went above and beyond to help me purchase the car I wanted. Made my first car buying experience nice and easy. Definitely would be my first recommendation. More

Great experience The salesman AJ was very knowledgeable and took his time to listen to what we needed, over all great experience with Toyota and AJ. Would highly recom The salesman AJ was very knowledgeable and took his time to listen to what we needed, over all great experience with Toyota and AJ. Would highly recommend! More

Great Awesome customer service, great people to work with. Josh and Doug really made sure we left with what we wanted. Left there happy for sure. Awesome customer service, great people to work with. Josh and Doug really made sure we left with what we wanted. Left there happy for sure. More

Positive experience at Stevenson Toyota I was very impressd with my encounter at Stevenson Toyota. I went to the dealership only to compare models within the Camry family. I was met by Sher I was very impressd with my encounter at Stevenson Toyota. I went to the dealership only to compare models within the Camry family. I was met by Sherry Blake and received a warm pleasant greeting. I was very upfront with my mission that I did not intend to buy a car today. I was on a fact finding mission. Sherry's words " then tell me what you'd like to know so I can help you". There was never any uncomfortable pressure. She knew the products very well. Answered all my questions. Gave information over and above I thought to ask. I went to the dealership with I'm not buying and I am not going to get wet since rain was coming to driving off with a beautiful Camry and leaving behind my 11 year old girl truck. Sherry Blake is applauded for excellence customer service. More