Stevinson Lexus of Frederick

I came into Steven Lexus this morning to buy a preowned vehicle. I was very interested in later that afternoon. I wanted my son to come take a look at it and when we came back, it started out well we went vehicle. I was very interested in later that afternoon. I wanted my son to come take a look at it and when we came back, it started out well we went for a test drive, but after we spoke outside for a minute and came into the office to speak to Roger the first thing he said is, I’ll be back in five minutes. 10 minutes later he came back and again he said I’ll be right back That happened two times after that also. The vehicle had a screw in the front tire and after my son got looking at them a little better they had dry rot. We tried to bring the tires up, hoping maybe both parties could come to some resolution that would work for both of us, the only thing he said is I can replace the front tire that really didn’t help with the rest of them and again we tried to bring that up, but he didn’t care about that so we told him we were gonna leave if we couldn’t come to some resolution and he pretty much told us by. I get the commission on a preowned vehicle is not as good as a new one, but all customers should get the same customer service and due to that Stevenson Lexus lost out on a sale thati was ready to make Stevenson is a very big company and I don’t believe they want their salesman treating customers the way we were treated. it was very unprofessional. More

The service advisor was helpful, polite and efficient. He answered all my questions and the service was timely. He answered all my questions and the service was timely. More

Outstanding service, very timely on getting the paperwork finished. Brad the sales person was extremely easy to work with finished. Brad the sales person was extremely easy to work with More

Stevinson Lexus provided great customer service. Efficient and accommodating experience. I highly recommend Stevinson Lexus of Frederick Efficient and accommodating experience. I highly recommend Stevinson Lexus of Frederick More

The service dept is outstanding! Efficient, friendly, communicates throughly throughout the visit, with fair pricing. This is a service dept that I actually look forward to working w Efficient, friendly, communicates throughly throughout the visit, with fair pricing. This is a service dept that I actually look forward to working with, I will have a Lexus for life because of the quality service they provide. I cannot say enough good things about this dept!! More

Roger helped to let me know that there is help available for everything. The technology was impressive but a lot for me to remember in one session. He let me lead as to what I wanted at my pace. It let me for everything. The technology was impressive but a lot for me to remember in one session. He let me lead as to what I wanted at my pace. It let me invest in the car. Love the car. More

Ron was efficient and skilled helping us with our old Lexus. He understands what makes sense to invest in and what doesn’t. I have a newer Lexus as well and will be a faithful owner. Lexus. He understands what makes sense to invest in and what doesn’t. I have a newer Lexus as well and will be a faithful owner. More

We had an issue and the dealership responded and fixed what we wanted thanks we appreciate the effort! what we wanted thanks we appreciate the effort! More

Service representative Scot Sloan was very professional and helpful. Car was delivered on time, I appreciate the loaner car and I thought the cost was reasonable. and helpful. Car was delivered on time, I appreciate the loaner car and I thought the cost was reasonable. More

This dealer is efficient, friendly, great lounge with extra benefits. Service people are expertly trained and transparent. extra benefits. Service people are expertly trained and transparent. More