We found the Highlander through the USAA Car Buyer Service web site.. Contact with Stevenson was made via the Car Buyer Service site. Received a call from Sally Keith and invited to come see if the Highlander was a nice as it appeared on their web page. Tuned out the sales rep ,Barry Bailey, was a very experienced and knowledgeable car salesman. After a pleasant drive and some light conversation, we did make a deal. I was convinced by the Finance Director, Alden Christopher, that the extended warranty that Stevenson offer would be a good idea with the complexity of the various systems in the Highlander. I am a traditional non-warranty buyer but Alden makes a god pitch, we'll see.
The only negative point would the racer like speed that is employed in every dealer sales situation I've ever experienced. I have to believe they have rigorous training that this tactic keeps the buyer on track and less likely to get cold feet. Not real dig on anyone here except that it would be refreshing to receive a less athletic treatment.