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Stevinson Lexus of Frederick
Frederick, CO
1,171 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 20, 2026
General manager was very nice. I have to admit I was a bit rude to the staff and frustrated at the phone tree system. I do apologize to the gal I spoke too. The service team was ve I have to admit I was a bit rude to the staff and frustrated at the phone tree system. I do apologize to the gal I spoke too. The service team was very kind and helpful with walking me through the process and getting a loaner vehicle arranged. Due to circumstances of being out of state I wasn't able to use a loaner car. I appreciated how fast they got my vehicle fixed and they even topped off the tank of gas! Hopefully the next time I need services they wont remember how much of a pain in the xxx I was to them. Definitely recommend! More
by ari.spratt
Employees Worked With
Alex Treu
August 05, 2026
We've been Lexus lease customers at Stevinson Lexus of Frederick for years and returned this week to complete a scheduled buyout of our current lease. We told the dealership in advance that we had secured Frederick for years and returned this week to complete a scheduled buyout of our current lease. We told the dealership in advance that we had secured financing through PenFed Credit Union and would be bringing a certified check to close the transaction on Monday. Rather than complete a straightforward buyout, we were told the dealership "does not work with PenFed" and asked what rate we had. Our sales contact then offered to source financing through one of the dealership's own partner banks and match our existing rate. There is no legitimate operational or legal reason a dealer cannot accept a certified check from any bank for a lease buyout. The push to reroute our financing appears to be motivated by dealer reserve/participation revenue rather than serving the customer we've been for years. We'll pay cash and complete the buyout, but this soured a transaction that should have taken fifteen minutes and left us questioning whether we return for another Lexus. The car itself is great. The F&I experience here is not. More
by Ryan
Employees Worked With
Alejandro
July 31, 2026
I found exactly the car I was looking for and the entire car buying experience was pleasant and easy. Brian Tyson was professional, knowledgeable and never made me feel pressured. He answered all my quest car buying experience was pleasant and easy. Brian Tyson was professional, knowledgeable and never made me feel pressured. He answered all my questions and made the process smooth from start to finish. I truly appreciate his excellent customer service and would highly recommend Brian to anyone looking for a hassle-free car-buying experience. More
by dadler56
Employees Worked With
Brian Tyson
June 24, 2026
I went to Stevenson Lexus for a car I found on line, when I arrived the car had already been soled. They offered to let me test drive some other models and I was a little disappointed until they pulled a car I arrived the car had already been soled. They offered to let me test drive some other models and I was a little disappointed until they pulled a car from the lot that I absolutely loved. I felt no pressure, almost as if they really didn’t care if I left without a car. Not what one would expect from a car dealer. I really appreciated that I didn’t feel pressured. They have a good model. More
by JoeCleveland
Employees Worked With
Roger Metivier
June 22, 2026
Fantastic team results in fantastic experience. Team was respectful, professional, enthusiastic/upbeat/positive energy, thorough, authentic and knowledgeable/accurate answers to my questions. I vis Team was respectful, professional, enthusiastic/upbeat/positive energy, thorough, authentic and knowledgeable/accurate answers to my questions. I visited several dealerships and manufacturers before choosing Lexus of Frederick and so glad I found them. More
by phil
Employees Worked With
Kaylee Taunton, Rich McClaren, Jennifer Taylor, Jeremy Burgmaier
January 31, 2026
Responsive, respectful problem solving quickly done by knowledgeable people. In my long history with Stevinson (10 different auto purchases) I find them ethical anf reliable. knowledgeable people. In my long history with Stevinson (10 different auto purchases) I find them ethical anf reliable. More
by Mconnolly
Employees Worked With
Lisa Pena
January 29, 2026
I traded in my old car on 1/6 was told my check will be sent to me. The check was dated 1/6, and I had to go pick up after several attempts on 1/20. Poor communication and knowledge by sales person. It w sent to me. The check was dated 1/6, and I had to go pick up after several attempts on 1/20. Poor communication and knowledge by sales person. It was very frustrating. More
by julieroyce
Employees Worked With
Scott Howell
January 26, 2026
Jennae was enthusiastic, detail oriented and kind. She made our purchasing experience so pleasant. Shout out to Jennifer in the financing department as well. She made our purchasing experience so pleasant. Shout out to Jennifer in the financing department as well. More
by Jenbleemer
Employees Worked With
Scott Howell
January 18, 2026
Santiago was the person working on my car. He was excellent in answering my questions helping me understand how to work all the buttons. He always kept me informed of the progress of the servi He was excellent in answering my questions helping me understand how to work all the buttons. He always kept me informed of the progress of the service. Very approachable with questions, very friendly. Very positive of the dealership he works for. Excellent experiece! More
by sukent
Employees Worked With
Santiago
