Very pleasant experience. Took a while to decide on model color etc. but very patient with us. Good selection as they have access to th other dealerships inventory.
"Treated like royalty, drive off feeling the same!"
- Sav. S.
This dealership is not just there to buy some car, you buy the experience. Great people who take their time to talk to you and explain all about what they have to offer. I have never had a bad experience especially with Chris Rogers, if you are looking for superior service from this dealership make sure to ask for him. Friendly, attentive, and knowledgeable; if he cannot help you I do not know who could. I have the GX 460 and will never drive another car again, superior in style, class, and efficiency in the mountains. Beautiful I am so in love!
"Happy with the vehicle... Flaws in the process."
The dealership facility is beautiful. Chris Rodgers was helpful and personable. When we ran into a snag in the process however, it tainted our buying experience. We spent about an hour with Chris going back and forth to Finance and insisting that we complete the Lexus Credit Application, although I had a check (for the full amount of purchase) made payable to Stevinson Lexus in my hand. Being told that "They can't sell you the vehicle if you don't fill out the credit application" was very frustrating, suspect and made no sense to us at that time. We didn't fully understand that it was a procedural problem until we met with Alden in Finance to sign the papers. Before we left, I suggested to Alden that it would have been helpful to us if the requirements of the Car Buying partnership with Alliant Credit Union had been shared with us earlier. This lack of information left us feeling as though the dealership didn't want to sell the vehicle to us, perhaps due to a better offer. I believe that sales representatives should be empowered and encouraged to share information with the customer(s) if a procedural problem arises in the future. Or, someone from Finance should talk directly to the customer and fully explain the problem. This will minimize the buyer's frustration when something does not seem right. In the end, Alden resolved the issue to our satisfaction and we have the car. In addition, Molly Murphy was patient and did a great job walking us through the features of our vehicle. I'm pleased!
Employees Worked With
Other Employees :