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Stevinson Lexus of Frederick
Frederick, CO
1,166 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,166 reviews
January 09, 2026
I’m very satisfied with the service department and have never been disappointed with my visits. Joe always takes the time to listen to my concerns, and I fully trust his recommendations. We recently wor never been disappointed with my visits. Joe always takes the time to listen to my concerns, and I fully trust his recommendations. We recently worked through an intermittent rear liftgate issue that was difficult to replicate, and Joe was patient and thorough in helping identify and fix the problem. He also resolved a CarPlay glitch with a simple update. I truly appreciate the time and effort Joe and the service team put into maintaining my vehicle. This is exactly the personalized, high-quality experience I expect from a Lexus dealership. More
by crm1185
Employees Worked With
Joe
January 09, 2026
The car itself & salesperson were terrific. However the dealership has been less than honest. After 10 days of waiting I still have not received a refund on money owed me for my free & clear However the dealership has been less than honest. After 10 days of waiting I still have not received a refund on money owed me for my free & clear trade-in. Today I received a phone call stating their corporate office is still working on cutting me a check. 10 days later!!! I will never do business with Stevinson Lexus of Frederick again. More
by Jeff Swanty
Employees Worked With
prefer not to say
January 09, 2026
I have been to this dealership a few times and the staff have been great. Friendly, helpful and attentive to all my needs. I like the new fresh look and customer waiting area in nice. Thanks steve sansen have been great. Friendly, helpful and attentive to all my needs. I like the new fresh look and customer waiting area in nice. Thanks steve sansen More
by Stevesansen66
Employees Worked With
Lisa Pena
January 09, 2026
Everyone was great. Would definitely buy again! Very friendly and knowledgeable about our vehicle. 5 stars for sure! Would definitely buy again! Very friendly and knowledgeable about our vehicle. 5 stars for sure! More
by Normajmower
Employees Worked With
Brian Tyson and Finance Jeremy
January 07, 2026
I have traded in a car for a newer used car. Both when I was looking for a car and when I was picking it up without financing, I have been kept waiting for 2 hours. They don't have enough staff Both when I was looking for a car and when I was picking it up without financing, I have been kept waiting for 2 hours. They don't have enough staff but plenty of salespeople. They no longer have a detail department to do the car detailing that their customers expect for these expensive luxury cars. It's sad to see the changes since Keny Stevinson sold the company. Poorly run. More
by Tt
Employees Worked With
Alex Treu, Craig Waddell, Dennis Shive, Lori Murphy, Scott Mendelsohn, Alden Pace, Freddy Saenz, Lisa Pena, Scott Howell
January 03, 2026
I had a great experience on my visit to Stevenson Lexus. The service advisor was courteous and professional. My technician was knowledgeable and thorough. The service advisor was courteous and professional. My technician was knowledgeable and thorough. More
by Mikesanders21
Employees Worked With
Lisa Pena
January 03, 2026
Overall it was an excellent experience. Easy to schedule. The service tech was ready and waiting for me. The loaner car was ready for me. The process was easier than at any other Lexus deal Easy to schedule. The service tech was ready and waiting for me. The loaner car was ready for me. The process was easier than at any other Lexus dealer I have worked with previously. My service tech, Joe, was friendly, professional and very easy to work with. More
by susanhowarth505
Employees Worked With
Joe
January 02, 2026
We purchased the extended maintenance contract, we were charged for the 30k maintenance check, should have been at zero cost.. I requested a refund, still have not heard back. It was $1,200 roughly. I s charged for the 30k maintenance check, should have been at zero cost.. I requested a refund, still have not heard back. It was $1,200 roughly. I spoke with the manager, still have not heard back as to when my refund will be issued. More
by Torriebailey
Employees Worked With
Lisa Pena
January 02, 2026
I went into Stevenson to test drive a used Lexus. The sales person was hyper focused on selling me a brand new Lexus and I ended up buying a brand new Lexus. Immediately when I left the dealer, I not The sales person was hyper focused on selling me a brand new Lexus and I ended up buying a brand new Lexus. Immediately when I left the dealer, I noticed that I couldn’t see out of the windshield.I called the next day and they’ve been completely unwilling to work with me in anyway. It is not safe for me to drive at night. The financing department has been unresponsive and do not call me back. This car dealership only is concerned with selling cars and not with the safety of their customers. More
by Sunshineanniem
Employees Worked With
Jeremy
