Stevinson Lexus of Frederick

Joe (service manager) and Jacob (technician) both did an excellent job in getting my GX-470 back on the road. I appreciate their dedication and great customer service, which is why I make a conscious decisi excellent job in getting my GX-470 back on the road. I appreciate their dedication and great customer service, which is why I make a conscious decision to have service and repairs done at STEVINSON Lexus. More

They are always very helpful and thorough with the car care and service. Love that the waiting room is comfortable. It is also easy to get a loaner car when needed. care and service. Love that the waiting room is comfortable. It is also easy to get a loaner car when needed. More

Awesome service. Constant contact with service advisor thru “messages” Brake pad wearing detected during pre service inspection. Quickly replaced Constant contact with service advisor thru “messages” Brake pad wearing detected during pre service inspection. Quickly replaced More

Service dep. Knows exactly what my lexus needs to be done. Never push those recommendation so that I feel comfortable. Their video on real time progress helps a l Knows exactly what my lexus needs to be done. Never push those recommendation so that I feel comfortable. Their video on real time progress helps a lot to know the detail. More

I was treated with the utmost courtesy. Santiago did a great job taking care of me. Santiago did a great job taking care of me. More

I bought a car for the first time and this dealership made it a terrible experience. There was dog hair all over the trunk and back seats. The salesman told me he would have it cleaned and when he brough made it a terrible experience. There was dog hair all over the trunk and back seats. The salesman told me he would have it cleaned and when he brought the car up to me, it wasn’t so I sent it back. Even after sending it back it still wasn’t cleaned so I had to drive back the next day. I had to send the car back about 3-4 times to get it re cleaned and at the end of the day I just left with my car still being dirty with someone’s dog hair all over. To top it all off, I spent about $22k on a car I thought had the one feature I was looking for. I was not given the correct information during my time of purchase. I asked the salesman if I would be able to start the car from my phone and he said Yes. Well I got home and tried to set it up and turns out I CANT. I am beyond angry with this purchase because I spent my life savings on a car assuming that I was getting what I paid for. My expectations were high and I trusted that the dealership would know about the car especially because this is a big investment. More

Welcoming dealership that puts you at ease. Reasonable when making a deal and great with follow up. Reasonable when making a deal and great with follow up. More

Stevinsons Lexus has a stelllar crew. . Even with their remodeling taking such a troll on their location, they have gone above and beyond every time I've been there. Courtesy, knowledge, h . Even with their remodeling taking such a troll on their location, they have gone above and beyond every time I've been there. Courtesy, knowledge, helpfulness, they do it all. Didn't rate the finance Dept except for them having all the paperwork done promptly. We did not finance our Lexus. More

High-end dealership with great atmosphere professional courteous staff who take pride in their work! courteous staff who take pride in their work! More

The service seemed great, car was clean and drove very well. Dealer was in remodeling, which was inconvient. well. Dealer was in remodeling, which was inconvient. More