Stevinson Lexus of Frederick

Service Above & Beyond Joe went above and beyond to address all of the issues with my GX470. As this is a new (used - 2005) car for me, I debated whether or not to use Lexu Joe went above and beyond to address all of the issues with my GX470. As this is a new (used - 2005) car for me, I debated whether or not to use Lexus to do maintenance beyond a factory recall. I WILL be using Stevenson Lexus of Frederick for my service needs, primarily because of Joe Baker. More

Last minute Saturday morning excellent service As I headed out for work, this saturday morning, one of my tires showed low pressure--down to 25. Because of well more than a decade of excellent se As I headed out for work, this saturday morning, one of my tires showed low pressure--down to 25. Because of well more than a decade of excellent service at Stevinson of Frederick, without hesitation I headed north out of Denver, without an appointment for service. As I pulled in, I saw Melissa walking in my direction, and waved and she came over, as ever, with a smile on her face. I explained the last minute issue and she and Patrick said, no problem. The next hour I spent working on things I brought from work and Patrick came over to say, done, no nail (we had just had a new roof put on and I assumed that to be the issue)---and no charge. I have never taken time to write a review before, and can safely say that there have been dozens of times over the years, when Stevinson Lexus of Frederick service has gone out of their way to make my day easier. My 460LS, purchased new, 10 years ago, tripped 12345 miles yesterday and, thanks to the service, appears and acts as it did the first year of ownership. I recommend, without hesitation, the service, more than worth the short drive up, and, while I have always had excellent service, point out Melissa as the epitomy of that excellence. rod snow More

Exceptional Experience! Kasey was great to work with! He honored my requests regarding communication primarily over email and text. I did not spend an excessive amount of t Kasey was great to work with! He honored my requests regarding communication primarily over email and text. I did not spend an excessive amount of time at the dealership, which I loved. Kasey never pressured me and I felt like he kept my best interests at heart during negotiation of monthly payments. I have already recommended him to a co-worker and I will happily send him referrals in the future! More

2nd vehicle purchased from Kasey Goodrich Quick, professional and knowledgeable. He is the goto person. I will definitely see you again. Thank you again for your help with our New RX350. Quick, professional and knowledgeable. He is the goto person. I will definitely see you again. Thank you again for your help with our New RX350. More

10 out of 10 would recommend Kasey, Scott, and Alden are absolutely amazing. They understand your needs and will help you out no matter what. As a recent graduate, starting adulth Kasey, Scott, and Alden are absolutely amazing. They understand your needs and will help you out no matter what. As a recent graduate, starting adulthood - buying my first car is not easy. However Kasey and his team knows what's best. Even after purchasing my car, they are there for you day or night. I got a lot of questions and they know the answers. 10 out of 10, would highly recommend. More

AVOID AVOID AVOID! I had a terrible experience purchasing a Mercedes here. Though that may have been the initial problem. Wrong dealership. Mercedes is known for their e I had a terrible experience purchasing a Mercedes here. Though that may have been the initial problem. Wrong dealership. Mercedes is known for their exceptional service and professionalism (in addition to superior engineering). The offerings from Stevinson pale in comparison. I did not actually feel excited about my purchase until I took the vehicle to Mercedes Benz of Loveland to have the pre-certification check performed. Further evidence of Stevinson's poor performance? They didn't even bother to send me the customer satisfaction survey after my purchase. They knew they'd done such a poor job. When it comes to car shopping the experience is just as important as the purchase. If you're in the market for filet mignon, I'll warn you that shopping at Stevinson feels more like being force-fed a charred T-bone steak. The gastronomically astute should avoid at all costs. More

Purchased used truck with unknown hal damage. I purchased a used truck with unknown hail damage. It couldn't be seen in normal lighting, When I parked it in the garage you couldn't see it, one day I purchased a used truck with unknown hail damage. It couldn't be seen in normal lighting, When I parked it in the garage you couldn't see it, one day maybe 2 months after I purchased it I pulled into the garage and turn on some lights I normally don't use and there were hundreds of dents on the hood and the top of the truck. I contacted Dave, the used car manager and he asked me to bring it in so he could have their paintless dent repair person look at it. Soon after that they scheduled it to go in for repairs, they had the truck for 3 days. when I went to pick it up all the dents were gone even the dent on the side of my truck which was caused by my neighbors snow blower. Thanks a lot you really hit it out of the park! Thanks, Brad More

Excellent customer service Very thorough and friendly - goes the extra mile - always. Been take all 3 of our cars there since we purchased them and always get treated well. Very thorough and friendly - goes the extra mile - always. Been take all 3 of our cars there since we purchased them and always get treated well. More

Amazing Kasey was professional and very knowledgeable. I had many questions and he was always available to answer. He really went above and beyond. Thank you! Kasey was professional and very knowledgeable. I had many questions and he was always available to answer. He really went above and beyond. Thank you! More

Worth the 1000 mile trip Thanks Kasey for all the help with our rc300 my wife is very happy we made the trip to see you. Very fast and easy as we had a lot of miles still lef Thanks Kasey for all the help with our rc300 my wife is very happy we made the trip to see you. Very fast and easy as we had a lot of miles still left to travel 5 stars kasey and thanks again!! More