Stevinson Lexus of Frederick

Stevinson Lexus of Frederick is OUTSTANDING!! I had the pleasure of meeting Chris Rogers approximately 5 years ago. At the time, the very specific Lexus I was looking for was not in Stevinson's i I had the pleasure of meeting Chris Rogers approximately 5 years ago. At the time, the very specific Lexus I was looking for was not in Stevinson's inventory. However, Chris took the time reviewing a similar car, and that information proved to be invaluable to me to eventually find the very tricky-to-find car I was looking for. Fast forward 5 years and our family's search for our next car...there was no doubt I was going to check with Stevinson again, and specifically see to it that Chris was involved. I'm so glad that I did! When I made contact with Chris again, he actually recalled who I was, despite the fact that we couldn't do a deal 5 years before. Phenomenal!! My experience working with Chris this time was more outstanding than I expected, and more outstanding than the Lexus vehicles he shares with his customers. I'm a very particular buyer and I knew exactly what I could or could not agree to in order to complete a transaction. Chris was equally transparent and THAT made the car-buying experience a true pleasure. While Chris deserves many accolades, the same can be said for his sales manager, Dave Alengi. With the used vehicle I selected, Dave was involved in addressing some of the detailed requests I had, and he was extremely patient and understanding in doing so. I'm extremely grateful for Dave's involvement in this transaction. I will also mention Anthony Munoz. Although we only spent about 20 minutes together finalizing the deal, he was fantastic. I've never completed an auto transaction so quickly and easily. Thank you, Anthony! Thanks also to the detailer Tony who helped make my used car look like new, and the folks in the Parts Department, who are helping me in my pursuit of a tricky piece for my other Lexus. Once again, these are outstanding representatives of Stevinson Lexus who work very hard for the customer...and it shows. To be clear, Stevinson Lexus has a full staff of team members who make the customer experience what it should be. From the folks I've dealt with in service and parts over the years, and now...with the sales team...I know that there is an obvious commitment to the customer from Stevinson Lexus of Frederick. I'm extremely grateful for that and look forward to purchasing more cars in the future. To everyone on the team...my very sincerest thanks! Rick W. More

Great Lexus Experience Chris at Stevinson Lexus in Frederick was a great guy to work with. He was nice, polite, professional, and helpful in educating us about the different Chris at Stevinson Lexus in Frederick was a great guy to work with. He was nice, polite, professional, and helpful in educating us about the different models. We ended up with an RX 350 and look forward to many years of reliable service. Highly recommend Stevinson Lexus if you’re looking for one. More

Vehicle Shopping Without The Sales Pressure Every time we have bought or leased a vehicle from Chris Rogers, we have never felt pressured into making a decision. He provides us with options and Every time we have bought or leased a vehicle from Chris Rogers, we have never felt pressured into making a decision. He provides us with options and the information we ask for, and allows us to make our decision. More

Great overall experiece! The service was great from beginning to end. Kasey was not pushy but gave enough information to make a confident decision on the car. I would recommen The service was great from beginning to end. Kasey was not pushy but gave enough information to make a confident decision on the car. I would recommend him to family and friends for their next purchase. More

Up front and honest. Streamlined buying experience. Kasey was always available and answered any questions quickly. I am happy with the treatment and ease of purchase. T Streamlined buying experience. Kasey was always available and answered any questions quickly. I am happy with the treatment and ease of purchase. Thank you Kasey! More

Got the job done! I need it expedited processing so I could get my car title and license before leaving town. Kasey promptly responded to my texts and emails, and was a I need it expedited processing so I could get my car title and license before leaving town. Kasey promptly responded to my texts and emails, and was able to get the job done in time for my deadline. He’s a conscientious professional. More

A bit stressful experience As for dealership, the sales reps don't develop relationship with a potential customer - I had a new rep every time I walked in. I refer to a stressfu As for dealership, the sales reps don't develop relationship with a potential customer - I had a new rep every time I walked in. I refer to a stressful experience because it was a big financial decision and I felt rushed to sign the documents. Overall, I am happy with a car I got. More

true professionalism it was great car purchasing experience with Kasey. He kept hi's professionalism and helped us while we were keep changing our decisions. Highly recomm it was great car purchasing experience with Kasey. He kept hi's professionalism and helped us while we were keep changing our decisions. Highly recommend this dealership, worth to drive all way to Frederick. More

2012 Toyota Highlander Limited - First time in the dealer. We found the Highlander through the USAA Car Buyer Service web site.. Contact with Stevenson was made via the Car Buyer Service site. Received a cal We found the Highlander through the USAA Car Buyer Service web site.. Contact with Stevenson was made via the Car Buyer Service site. Received a call from Sally Keith and invited to come see if the Highlander was a nice as it appeared on their web page. Tuned out the sales rep ,Barry Bailey, was a very experienced and knowledgeable car salesman. After a pleasant drive and some light conversation, we did make a deal. I was convinced by the Finance Director, Alden Christopher, that the extended warranty that Stevenson offer would be a good idea with the complexity of the various systems in the Highlander. I am a traditional non-warranty buyer but Alden makes a god pitch, we'll see. The only negative point would the racer like speed that is employed in every dealer sales situation I've ever experienced. I have to believe they have rigorous training that this tactic keeps the buyer on track and less likely to get cold feet. Not real dig on anyone here except that it would be refreshing to receive a less athletic treatment. More

The best car buying experience I’ve ever had! Buying a new vehicle is usually a very stressful and frustrating process. Not here. The people at this location are amazing. They made the entire proc Buying a new vehicle is usually a very stressful and frustrating process. Not here. The people at this location are amazing. They made the entire process as easy and painless as possible. I ended up getting exactly the vehicle I wanted. Each person I came in contact with was professional, helpful and kind. I would recommend this dealership to anyone looking for a vehicle. I can’t say enough about the level of professionalism shown by Scott Howell and Kasey Goodrich. I plan to have this car for many years, but when it’s time for my next car, I won’t go anywhere but Stevinson Lexus of Frederick! More