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Stevinson Lexus of Frederick

Frederick, CO

Overview
Reviews
Vehicles
4.8
1,108 Reviews
Call Dealership (720) 734-3855
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8337 Raspberry Way

Frederick, CO

80504

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Showing 1,108 reviews

October 13, 2025

Very marginal service. This is the 3rd Lexus we have purchased from Stevenson and the worst from a customer service standpoint. We felt simply like a transaction, not a va More

by Mdschum51
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Didn’t deal with any of these people
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Oct 15, 2025 -

Stevinson Lexus of Frederick responded

Thank you for your loyalty and for sharing this feedback. I’m truly sorry to hear that your recent experience didn’t reflect the level of hospitality and care you’ve come to expect from us. I regret that we fell short. I’ll be reaching out to learn more about your visit and ensure your concerns are addressed. Please don’t hesitate to contact me directly at your earliest convenience. - Bill Annear, General Manager, (303) 772-5999

October 13, 2025

Service department is struggling. Loaner cars are filthy. Not up to par with the Lexus brand. More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Pena
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Oct 17, 2025 -

Stevinson Lexus of Frederick responded

Thank you for bringing this to my attention. I’m very sorry to hear about the condition of the loaner vehicles and that your recent service visit didn’t reflect the standards expected of the Lexus brand. I’ll be reviewing this with our team to ensure our loaner fleet and guest experience meet those expectations moving forward. I’ll be reaching out, but please feel free to contact me directly if it’s more convenient. - Bill Annear, General Manager, (303) 772-5999

October 10, 2025

My experience with service advisor is outstanding. ...professional, thorough, courteous. Nothing else to say..that's all. More

by Murrrc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Hurd
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October 10, 2025

Will was great! !! Kind, professional and great communication. Very comfortable area to wait and offered beverages and snacks. More

by jfrancisbanker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
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October 10, 2025

Their sales staff and their service department are top notch. Today we went in with the car that we just bought used from them and I noticed a little pulsation on the steering wheel so I knew there was so More

by racingisfun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Mendelsohn, Alden Pace, Lisa Pena
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October 08, 2025

Will, one of the service writers, was very helpful and kept me well informed. I will work with him again. More

by brianheneks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
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October 06, 2025

Stevinson Lexus of Frederick does a great job of taking excellent care of its clients. They are always professional and personable. More

by jcn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Jacobs, Lisa Pena
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October 05, 2025

Good experience, helpful staff. Brian Tyson was very patient with us and made sure we got the car we wanted. More

by Bjmillard47
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Tyson
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October 04, 2025

Brad with great deal of patience and professionalism, took my teenage son, with a learner’s permit, to test drive the Rav 4. Brad answered all of my son’s and my questions. More

by Glennmary
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Hock, Alden Pace
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October 03, 2025

Brad did a fantastic job when selling us our car. Very knowledgeable and kind. 10/10 experience. More

by Blondeandcurly1991
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad
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