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Stevinson Lexus of Frederick

Frederick, CO

Overview
Reviews
Vehicles
4.8
1,168 Reviews
Call Dealership (720) 734-3855
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8337 Raspberry Way

Frederick, CO

80504

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Showing 1,168 reviews

January 02, 2026

We purchased the extended maintenance contract, we were charged for the 30k maintenance check, should have been at zero cost.. I requested a refund, still have not heard back. It was $1,200 roughly. I s More

by Torriebailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Pena
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Jan 06, 2026 -

Stevinson Lexus of Frederick responded

I’m sorry to hear about the frustration surrounding your maintenance contract and the unexpected charge, especially after being told the service should have been covered. Delays or lack of follow-up on something as significant as a refund can understandably be very upsetting. Your feedback regarding communication and clarity is important and taken seriously. We appreciate you outlining the steps you’ve already taken so this can be better reviewed. If you’re willing, we’d welcome the chance to reconnect and ensure your concerns are fully understood—please feel free to reach out so the conversation can continue. - Bill Annear, General Manager, (303) 772-5999

January 02, 2026

I went into Stevenson to test drive a used Lexus. The sales person was hyper focused on selling me a brand new Lexus and I ended up buying a brand new Lexus. Immediately when I left the dealer, I not More

by Sunshineanniem
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeremy
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Jan 06, 2026 -

Stevinson Lexus of Frederick responded

Thank you for sharing your experience, and I’m sorry to hear about the concerns you had following your purchase. Feeling pressured during the sales process and then dealing with a safety-related issue without timely follow-up is understandably frustrating. Your comments about communication and responsiveness, particularly after delivery, highlight areas that clearly did not meet expectations. We appreciate you taking the time to explain what occurred. If you’re open to it, we invite you to reach out so we can better understand your situation and continue the discussion. - Bill Annear, General Manager, (303) 772-5999

January 01, 2026

We had a wonderful experience here. Jeannae was super helpful, kind, and patient while walking us through the sale. Everyone we worked with throughout the process was incredibly informa More

by Stephanie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeannae Flageolle, Scott Athen, Matt Geck
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December 29, 2025

Loved my experience here. I'll recommend them to all my friend and family. Can't say enough great things about them. More

by rwilliamsjr490
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff, Scott Howell
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December 29, 2025

Very pleased with the service that I received at Lexus Frederick. Appreciate respect I received. Thank you. More

by ccdenver64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Pena
Report | Print
December 28, 2025

They spent millions to refurbish the dealership and failed to put any electrical outlets in the waiting area for the convenience of the customers waiting for services to be I. More

by lynette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Pena
Report | Print
Dec 30, 2025 -

Stevinson Lexus of Frederick responded

We understand how disappointing it can be when the waiting area doesn’t support your needs during a service visit, especially after expectations set by recent renovations. Your feedback about the lack of convenient outlets is helpful and highlights how important small details are to overall comfort. While it’s encouraging to see some aspects of your visit rated positively, we recognize how facility concerns can overshadow that. Comments like yours are reviewed as we look for ways to improve the guest experience. We’d appreciate the chance to hear more if you’re willing to reach out and share additional insight. - Bill Annear, General Manager, (303) 772-5999

December 28, 2025

Stevinson of Fredrick made the buying process very easy. Roger was very helpful and the process went quickly. More

by Pj.coors
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger , Scott Howell
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December 26, 2025

I trust the dealership. They do quality work in a timely and efficient manner. U More

by heaphyrj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Pena
Report | Print
December 22, 2025

Jeannae was fantastic to talk to. So easy to connect with, zero pressure, and really made our visit worthwhile and fun. Definitely excited for our future purchase! More

by Moni
Recommend Dealer
Yes
Employees Worked With
Jeannae
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December 22, 2025

I had an outstanding time buying a car from the Salesman Nick and Financing Officer Jeremy! They made this experience non stressful and were very friendly and knowledgeable! Dealership is very clean and pol More

by itisdun
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick DeSimone, Jeremy Burgmaier
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