Stevinson Lexus of Frederick

Easy Buying Experience Always treats customers with utmost care and respect. Excellent customer service and salesmanship. Never felt uncomfortable, pressured, or that Salesm Always treats customers with utmost care and respect. Excellent customer service and salesmanship. Never felt uncomfortable, pressured, or that Salesman did not have time for my concerns. Have brought past Lexus cars into this dealership for on-going maintenance and have always been pleased with quality and care given. Highly recommend! More

Best car buying experience and great after care Adam Starbuck was great, start to finish. He took the time to show us vehicles and worked hard to get the deal done to our satisfaction. Very fast, no Adam Starbuck was great, start to finish. He took the time to show us vehicles and worked hard to get the deal done to our satisfaction. Very fast, no pressure. We had small issue that we had to contact parts/service a couple days later. The GM, Scott, coordinated everything to help us get in and out quickly. Audra, at the parts counter kept us occupied while service took care of the car. She was amazing; answered our questions and even helped us with a key issue we had. Great dealership, great people, great everything More

Excellent customer service! Very knowledgeable staff. Extremely happy with our experience and will recommend this dealership to everyone. We will definitely be purchasing future Very knowledgeable staff. Extremely happy with our experience and will recommend this dealership to everyone. We will definitely be purchasing future vehicles from this dealership! More

The salesperson went the extra mile for me. When I showed some things that I didn't like to Kelley and told her that I would need to think about it. She didn't let it go. She went and got somebo When I showed some things that I didn't like to Kelley and told her that I would need to think about it. She didn't let it go. She went and got somebody to show him my concerns and started working on it. I liked that. Since this was a used vehicle there were some things missing that I will have to buy, Kelley still tried to help. I've always bought new vehicles from there and this is the first used one and I just hope for myself I did the right thing. Time will tell. Kelley is a great person and your lucky to have her in my opinion. Of course Chris is on vacation and I have bought 4 vehicles from him. So, you pretty well know what we think of him😀 More

Great Experience We were able to work with David and Scott, they provided excellent customer service. Seemless transition from one lease to another. In and out with in We were able to work with David and Scott, they provided excellent customer service. Seemless transition from one lease to another. In and out with in no time wasted. More

Treated like royalty, drive off feeling the same! This dealership is not just there to buy some car, you buy the experience. Great people who take their time to talk to you and explain all about what This dealership is not just there to buy some car, you buy the experience. Great people who take their time to talk to you and explain all about what they have to offer. I have never had a bad experience especially with Chris Rogers, if you are looking for superior service from this dealership make sure to ask for him. Friendly, attentive, and knowledgeable; if he cannot help you I do not know who could. I have the GX 460 and will never drive another car again, superior in style, class, and efficiency in the mountains. Beautiful I am so in love! More

Very patient Very pleasant experience. Took a while to decide on model color etc. but very patient with us. Good selection as they have access to th other dealer Very pleasant experience. Took a while to decide on model color etc. but very patient with us. Good selection as they have access to th other dealerships inventory. More

Happy with the vehicle... Flaws in the process. The dealership facility is beautiful. Chris Rodgers was helpful and personable. When we ran into a snag in the process however, it tainted our buyin The dealership facility is beautiful. Chris Rodgers was helpful and personable. When we ran into a snag in the process however, it tainted our buying experience. We spent about an hour with Chris going back and forth to Finance and insisting that we complete the Lexus Credit Application, although I had a check (for the full amount of purchase) made payable to Stevinson Lexus in my hand. Being told that "They can't sell you the vehicle if you don't fill out the credit application" was very frustrating, suspect and made no sense to us at that time. We didn't fully understand that it was a procedural problem until we met with Alden in Finance to sign the papers. Before we left, I suggested to Alden that it would have been helpful to us if the requirements of the Car Buying partnership with Alliant Credit Union had been shared with us earlier. This lack of information left us feeling as though the dealership didn't want to sell the vehicle to us, perhaps due to a better offer. I believe that sales representatives should be empowered and encouraged to share information with the customer(s) if a procedural problem arises in the future. Or, someone from Finance should talk directly to the customer and fully explain the problem. This will minimize the buyer's frustration when something does not seem right. In the end, Alden resolved the issue to our satisfaction and we have the car. In addition, Molly Murphy was patient and did a great job walking us through the features of our vehicle. I'm pleased! More

Owner of a beautiful car A couple of years ago, I bought my mom's 2008 Lexus. When it needed maintenance, by change I was connected to Joe Baker. He was so nice to me, treat A couple of years ago, I bought my mom's 2008 Lexus. When it needed maintenance, by change I was connected to Joe Baker. He was so nice to me, treated me with great respect, someone I can trust, and I really consider him to be a friend. I told him I was interested in buying a car and he set up an appointment for me with Chris Rogers. Chris also was so nice and made me feel at ease and took the time to listen to what I was looking for. I never felt any pressure from him or Joe. Chris showed me a 2015 SUV that had just become available, it was perfect for me and a really nice car. He made sure I knew all about the car before I drove off. He's a sweetheart. More

No pressure to buy Kasey was my dealer I was working with on my Jeep Wrangler! He was wonderful and very accomadating. We had a few loopholes to jump through on my end, Kasey was my dealer I was working with on my Jeep Wrangler! He was wonderful and very accomadating. We had a few loopholes to jump through on my end, but he always made sure I was taken care of. When test driving the Jeep he offered to take it off-roading to test the 4 wheel drive component. I am very happy with my purchase and will be back in the future for other purchases! Thanks so much I love my Jeep! More