Stevinson Lexus of Frederick

Very professional and great experiece! I recently purchased I pre-owned Toyota from Stevinson Lexus of Frederick and it was a great stress free pleasant experience! The entire Stevinson s I recently purchased I pre-owned Toyota from Stevinson Lexus of Frederick and it was a great stress free pleasant experience! The entire Stevinson staff was kind and courteous. It was the most pleasant car buying experience I've ever had. Kasey was very helpful from the moment we met and throughout the whole car buying process. He was professional, helpful, knowledgeable and friendly. My car buying experience was so great that the next time I am in the market for a new car I will be coming back to Stevinson Lexus of Fredrick and working with Kasey! More

I just purchased a new RX 350. RX 350 from Stevinson. I worked primarily with Kasey ,but also had interaction with Brian. Kasey and the team all treated me with maximum respect. RX 350 from Stevinson. I worked primarily with Kasey ,but also had interaction with Brian. Kasey and the team all treated me with maximum respect. More

Professional dealership -- very pleasant experience We purchased a pre-owned Lexus from Stevinson Lexus in Frederick, and were very pleased with the whole experience. Everyone we met was extremely prof We purchased a pre-owned Lexus from Stevinson Lexus in Frederick, and were very pleased with the whole experience. Everyone we met was extremely professional. Randy Pelligreen helped us with our purchase. He was very pleasant and easy to work with. We never felt any pressure, from our first visit to any of our return visits. We made our decision late in the evening, and Randy, along with Mike Butterfield, and Heath Koldeway, stayed well past closing on a Saturday night to help us finish. I want to add that Mike and Heath were also a pleasure to work with. I was very impressed how Heath took the time to make sure we were satisfied with all the finance and document-related questions we had. You could tell that he honestly wanted to be sure we understood and were satisfied with the answers to our questions. Mike was also genuinely pleasant, and took the time to sit down and answer a slew of other questions we had along the way. Really, everyone we dealt with was remarkably pleasant and down-to-earth, and the whole purchase was a great experience. More

Purchase of a Lexus GX 460 My fiance and I purchased a Lexus GX 460 with David Barney, and we had an incredible experience. While this was our 4th car purchase, this was the fi My fiance and I purchased a Lexus GX 460 with David Barney, and we had an incredible experience. While this was our 4th car purchase, this was the first SUV purchase for me. We had a challenging experience with our previous car purchase, and we were both nervous to be going through this again. David was extremely patient in educating me on the different features of the 4 vastly different SUVs we tried. We test drove a 4Runner, a GMC Yukon, an Infinity QX60, and the Lexus GX 460. David explained the differences in each car, and really helped us narrow down our decision. We tried a few others at another dealership, and decided to go with the Lexus GX. His product knowledge of each different car really helped us make the very best purchase for our family's needs. In the buying part of the process, I was extremely nervous. We had an absolute terrible experience with our last car purchase, and I was nervous that we would have the same experience again. Not so. David was again extremely patient and transparent with us, walking us through the nuances of buying a car. I never felt pressured or taken advantage of, and I left feeling as though we made an educated decision based on clear facts. From someone who is apprehensive about purchasing cars in the first place, David and the rest of the Stevinson team really made this a fantastic experience. More

Forthright, Knowledgeable, and Friendly Most people, when they step into a dealership, are on guard, and prepared for the worst. I got the best, thanks to Kasey Goodrich and Adam Fedak. My c Most people, when they step into a dealership, are on guard, and prepared for the worst. I got the best, thanks to Kasey Goodrich and Adam Fedak. My car buying experience was fun and stress free, and the whole time? I couldn't have been in better hands. Thanks Kasey and Adam. More

Good buying experience but not impressed with car detail We had a good buying experience working with Kasey and the other staff at Lexus. The negotiating and whole purchasing process went very quickly and we We had a good buying experience working with Kasey and the other staff at Lexus. The negotiating and whole purchasing process went very quickly and we were happy with the deal we got. We've been disappointed with the customer service since our purchase and VERY disappointed with the detail we received. The car had supposedly been detailed while we were signing papers. However, my husband spent a good three hours cleaning the car the following day. We found candy and food under the floor mats and the car had a film of dust all over it. We were very disappointed in the "detail" we received and would not spend money or time taking it back there if that's the type of service that's provided. Especially after we drove through the maintenance department and a big deal was made on how Lexus takes pride in the service they do. Another complaint we had was that we called and talked to the assistant general manager to let him know our disappointment in the detail we received and he said the general manager would contact us but we never received a call. We were however very impressed with Heath who handled our financing, he did a great job and made things very easy. More

Out of state car purchase The team at Stevinson Lexus of Frederick did a great job at helping me with an out of state car purchase. The only reason I hesitate giving them a 5 s The team at Stevinson Lexus of Frederick did a great job at helping me with an out of state car purchase. The only reason I hesitate giving them a 5 star rating is that the car was advertised with after market wheels and new tires. I received the car with stock wheels. I really didn't make a big deal of it because I actually preferred the stock wheels (I bought a used BMW m3, so the stock wheels add value). I just felt they should have disclosed that in our dealings. More

Smooth transaction Kasey and the rest of the Stevinson crew were very helpful in getting me on my way in a new vehicle. There wasn't any hassle, the vehicle was exactly Kasey and the rest of the Stevinson crew were very helpful in getting me on my way in a new vehicle. There wasn't any hassle, the vehicle was exactly as described, and Kasey was thorough and straightforward in explaining pricing, financing, and everything else (he also sent me a helpful Youtube video walking around and describing the car). I would recommend anyone buy their next used car from Stevinson Lexus, and Kasey in particular. More

Great Experience I was very impressed with the overall experience of buying a used car from Stevinson Lexus of Frederick. We bought a Hyundai Sonata. The car was exa I was very impressed with the overall experience of buying a used car from Stevinson Lexus of Frederick. We bought a Hyundai Sonata. The car was exactly what we were looking for and Kasey Goodrich accepted our first offer! There were no added fees or surprise charges above what we offered. All of the staff that we met were professional and very helpful I was also very impressed with the showroom, the lot and the service department. I will recommend this dealership and Kasey Goodrich to my friends. Thanks! More

Honest and hassle free Kasey was honest and quick. I dread buying new cars because of the "process" and time involved. Kasey made the "process" unbelievably quick and pain Kasey was honest and quick. I dread buying new cars because of the "process" and time involved. Kasey made the "process" unbelievably quick and painless. I couldn't believe that I didn't have to sacrifice an afternoon of my life to buy a car. There is a first time for everything and Kasey and Stevinson Lexus have set a new high water mark of what a car buying experience should be. More