Stevinson Lexus of Frederick

Amazing experience Living about six hours southwest of Denver on the Western Slope of Colorado can be difficult when it comes to shopping for a new car: lack of selectio Living about six hours southwest of Denver on the Western Slope of Colorado can be difficult when it comes to shopping for a new car: lack of selection and awkward dealership experiences are some of the main issues I've experienced. I ultimately searched for vehicles in Denver, Colorado Springs, Santa Fe, NM, and even Albuquerque, NM. I was running out of options and time when I found the perfect vehicle online at Stevinson Lexus of Frederick. The entire process was handled via phone and email, and the assistance was fantastic. Kasey was brilliant, and was so easy to work with. I drove to their dealership two days after finalizing a deal. The dealership is absolutely stunning, and everyone was very kind and helpful. Kasey met me right away, and brought me to a special delivery room to show me my new car for the first time. The car was in immaculate condition, as all I had seen of it were pictures. There was a cargo cover missing, and Kasey immediately found one for me. I worked with Heath in financing, and he made that entire process painless and quick. I cannot imagine working with any other dealership, and I am very excited to continue coming back to this Stevinson for future service appointments. Thank you, Kasey! More

Great experience Kasey and Adam were first rate to work with, and made the entire experience a pleasure. Would highly recommend this dealership to those considering a Kasey and Adam were first rate to work with, and made the entire experience a pleasure. Would highly recommend this dealership to those considering a new or used car purchase. More

Well beyond expectations! I have purchased 10 new vehicles from various dealerships over the past 25 years. My final decision to buy is based on my experience during the entire I have purchased 10 new vehicles from various dealerships over the past 25 years. My final decision to buy is based on my experience during the entire process, most often from friends in the industry. Stevinson Lexus was a new dealership to me. I was looking for a pre-owned vehicle to use for my business. From the time I arrived at the dealership, throughout the test drive and purchase process, to returning for routine maintenance I have been wonderfully surprised by the professionalism of this entire group. More

Overall very friendly and felt comfortable with all. This is an excellent dealership much better than my experience when buying my 2010 at Stevinson in Lakewood. The sales and title-finance people were e This is an excellent dealership much better than my experience when buying my 2010 at Stevinson in Lakewood. The sales and title-finance people were extremely friendly and helpful in getting the job done. Only complaint was that I should have received more information about the differences in the new 2015 compared to my 2010 trade in. I wasn't informed about the SOS feature, the change in the CD player and other changes. More time spent on this would have been helpful. More

Satisfactory location of car desired I knew exactly what I wanted in a car, and the sales person was able to locate and get to Frederick a car that fit most of my requirements. We worked I knew exactly what I wanted in a car, and the sales person was able to locate and get to Frederick a car that fit most of my requirements. We worked on requirements, etc. via the internet and phone. I think I expected a bit more appreciation from him for my business considering I drove 500 miles to purchase the vehicle. The individual who explained the features of the vehicle was enthusiastic and very good at explaining and answering my questions. More

Excellent buying experience I just bought a certified pre-owned 2011 ES350 from Stevinson and drove away a very satisfied customer. Nate met me as I walked in and worked diligent I just bought a certified pre-owned 2011 ES350 from Stevinson and drove away a very satisfied customer. Nate met me as I walked in and worked diligently throughout the process until I was completely satisfied with the car and financial package. Hats off to Stevinson and its sales staff. More

Excellent car buying experience The staff at this dealership made the car buying experience pleasurable. Nate was excellent and very helpful in every step. This was by far the best c The staff at this dealership made the car buying experience pleasurable. Nate was excellent and very helpful in every step. This was by far the best car buying experience I have had in my lifetime More

Impeccable service After looking at many different cars over the course of many months, my husband and I walked into Stevinson Lexus when we were in Frederick visiting s After looking at many different cars over the course of many months, my husband and I walked into Stevinson Lexus when we were in Frederick visiting some friends. Kasey Goodrich walked out to greet us, making us feel welcomed, and offered to show us a few models. What struck us at the dealership, was how professional and courteous he was. Each time we drove a car, another was waiting for us when we came back! It's not as if we were the only shoppers there, because Kasey was also helping another couple, but he seemed to really care about providing excellent service for us, so that we weren't standing around waiting. I appreciated that. When we arrived back a few weeks later to purchase a car, Kasey wasn't there, but we were greeted by Chris Rogers who was also very personal and knowledgeable about the ES300h. We were pressed for time, and Chris made sure we were able to quickly purchase the car we wanted without having to sit through a lot of paperwork. We picked the car up later that day after it was detailed, and we've been pleased ever since. I would highly recommend this dealership to my friends! More

Never Again I had purchased a CPO Lexus at Stevinson Lexus of Frederick about three and a half years ago. My experience was sensational and when it was time to p I had purchased a CPO Lexus at Stevinson Lexus of Frederick about three and a half years ago. My experience was sensational and when it was time to purchase again, the first (only) place I looked was Stevinson Lexus of Frederick. I found a car that I was interested in and submitted a purchase inquiry. Kasey responded right away and told me the car I was interested in was available. I set up an appointment to drive the sixty miles from my home to the dealership and confirmed my appointment prior to leaving home. When I arrived an hour later, I was told that the car I had driven up to look at had sold an hour ago. I can understand that the dealership can't turn away a buyer, but if the car sold or was in the process of being sold, I should have been told before making the drive. Thankfully, another similarly equipped car was available to drive, but hadn't been detailed yet. I ended up buying that car. The frustration started shortly thereafter. I took the car and was promised several things that as of today (almost three weeks later) have only been partially delivered. I've tried to be patient and have worked with Mr. Banno (General Manager) and other senior management with very little satisfaction. The areas that Stevinson Lexus of Frederick need to improve on from my point of view are: 1) Communication, both within the dealership as well as with their customers, 2) Follow-up on verbal and written promises, 3) Quality control of services performed. I've purchased several other luxury vehicles including several Mercedes-Benz, BMW, as well as multiple domestic offerings from Ford and Chrysler (Dodge and Jeep). Never have I seen such a poorly run dealership as Stevinson Lexus of Frederick. At this point, I'm finished with the circus and will simply take my business elsewhere. More

Jodi Wersen made my car buying experience superb! I have always know Lexus makes superior products. I did not know where to begin or what type of car I wanted to buy. Then I was lucky enough to find I have always know Lexus makes superior products. I did not know where to begin or what type of car I wanted to buy. Then I was lucky enough to find myself working with the lovely Jodi Wersen who is a Sales Consultant at Stevinson Lexus of Frederick. Jodi went on a few test drives with me and answered all of my questions. What really impressed me is her complete honesty of telling me the pros and cons about my potential buying choices. Although I did not make a choice to buy that day it was by far one of the best experiences I have had year to date. I will be back to visit Jodi when I get my finances in order and will definitely choose to work with her again specifically as she made my experience both memorable and pleasurable. Jodi was knowledgeable, kind, and offered value added insight to my purchasing choice. I highly recommend Jodi Wersen as a sales consultant if you are in the market for a car. The Stevinson Lexus of Frederick staff give prompt service and attention to all customers and their buying needs. More