Stevinson Lexus of Frederick

My experience was so excellent, I was inspired to follow-through to write this testimonial during the busiest time of the year: Christmas. I am happy to report the best experience I have ever had at follow-through to write this testimonial during the busiest time of the year: Christmas. I am happy to report the best experience I have ever had at any dealership - I anticipate this is the beginning of a relationship that I will continue to be thankful for in years to come when I have need of a vehicle again. I came to Stevinson in search of a car that would meet my family's needs and fit in my budget. Chris and Brian understood my needs and made my decision easy. They did not keep me waiting and I was treated with utmost courtesy. I drove away in my new (used) vehicle with confidence in the customer service I know I will receive when I come back for any need. I want to thank Brian and Chris for the time they took to take care of me and my family, the extra mile they went to make this possible for us. I drove away feeling like a princess in my Christmas present this year! More

This dealership was professional but not arrogant, which is common in high quality brand dealerships. Our family had already owned a Lexus that gave us 12 trouble free years of service. With this tough ec is common in high quality brand dealerships. Our family had already owned a Lexus that gave us 12 trouble free years of service. With this tough economy I wanted a dealer that was fair, honest and treated me and my wife with respect. I can honestly state that this dealer did not let us down, but rather exceeded our expectations. We were undecided on which model to purchase, and Jay Anderson spent whatever time necessary to educate us on the different products, but also did not pressure us to make a quick decision. A vehicle purchase is a large commitment and investment and we really appreciated the salesman continuing to answer our questions on the different models we were considering, but also the patience to allow us to make an informed decision. When we made the decision on the model and started the negotiation process again we were pleasantly surprised. Anyone can go to any dealer and pay full M.S.R.P.. Without playing the endless psychological games that most dealerships play we came to a pleasantly fair price in minimal time. Once the price was decided and it was time to visit the finance office again my wife and I were in total amazement. In just minutes the paperwork was complete, exactly as promised and negotiated, and the financing was again as promised. The last Lexus we purchased I found it necessary to refinance at 2 percentage points less within 60 days because that dealership was more interested in making a commission from the bank rather than giving us a fair rate. I have purchased several new cars in my lifetime, this dealership was the best by far I have ever experienced. I highly recommend this dealership for anyone interested in purchasing a high quality vehicle. More

Jeff's knowledge and friendly demeanor made the car buying experience a pleasant and enjoyable time. Customer service is principal in purchasing a car, and the Stevinson Lexus of Frederick dealership buying experience a pleasant and enjoyable time. Customer service is principal in purchasing a car, and the Stevinson Lexus of Frederick dealership has some of the most professional and well-revered people. I am very satisfied with our new vehicle purchase, and look for future interactions with Jeff and the team at Lexus. More

Professional, courteous, and willing to get me the car I wanted at a fair price. Honestly, a great car buying experience. Minimal BS/negotiating (but a little is always fun), crazy-nice dealership (thanks wanted at a fair price. Honestly, a great car buying experience. Minimal BS/negotiating (but a little is always fun), crazy-nice dealership (thanks for the 9 sodas I drank while there), and goof wifi. Car was prepped while I waited, and I honestly have nothing but good things to say about this dealership. 10/10 buying experience. More

Shiela Foley was an exceptional service representative. She was helpful, knowledgable and interested in making sure that this routine service visit, with an upgrade to our navigation system and installatio She was helpful, knowledgable and interested in making sure that this routine service visit, with an upgrade to our navigation system and installation of new tires, went perfectly. She couldn't have done a better job. When we need to return for further maintenance visits, we will be sure to ask for Shiela's assistance. More

Sheila was great to work with and went beyond the already high expectations we have come to find the norm in your service dept. Best experience ever. high expectations we have come to find the norm in your service dept. Best experience ever. More

Simply the best experience I have ever had purchasing a car. Michael was honest, direct, patient, and really worked with me to get a price we were both comfortable with. I will always shop there first in t car. Michael was honest, direct, patient, and really worked with me to get a price we were both comfortable with. I will always shop there first in the future. More

He is very friendly and knowledgeable and treats us like family. We have asked for him each time we have looked at and bought your cars. family. We have asked for him each time we have looked at and bought your cars. More

Chris was understanding of the price limits we gave to him and respectful as not to try and talk us into spending more than we told him. The only frustration was the time it took to get through finance a him and respectful as not to try and talk us into spending more than we told him. The only frustration was the time it took to get through finance and pay for the car. I would return to Stevinson Lexus in Frederick and purchase a car through Chris again and recommend anyone looking for a car to do the same. More