Stevinson Lexus of Lakewood

It was a nice dealership, and the salesperson was on point. They made us feel like we were home and treated us like family. Service was definitely a 5 star experience. point. They made us feel like we were home and treated us like family. Service was definitely a 5 star experience. More

My TX 500H was broken into & the rear, passenger side window was broken. I made an appointment to get it replaced and was supposed to get a call to let me know what it would cost. I never heard back, so window was broken. I made an appointment to get it replaced and was supposed to get a call to let me know what it would cost. I never heard back, so called the day before my appointment and was told they didn't have my glass. I would have shown up for my appointment (90 min. drive one way) not knowing they couldn't replace my glass. This seems like VERY POOR service to me--especially since they are supposed to have great service. I am VERY unimpressed!! More

I was not your typical customer for your high end dealership ,I was there to buy a affordable low milage truck . The salesmen that sold me the truck was Hop Van he treated me with respect and valued dealership ,I was there to buy a affordable low milage truck . The salesmen that sold me the truck was Hop Van he treated me with respect and valued my business even for a vehicle under 20,000 Thank you Hop . Great customer service and thank you Devyn for having Hops back and securing the truck for me good job my friend. Thank you Jerry for taking the time to introduce your self and say some very kind words to me you lifted me up made feel happy to be there. Thank you guys what a team. More

If you are buying a car from Stevinson Lexus, I highly recommend Bri Ruffino. I found her honest, very knowledgeable and a pleasure to work with. I give her 5 stars. recommend Bri Ruffino. I found her honest, very knowledgeable and a pleasure to work with. I give her 5 stars. More

I have never encountered a dealership that showed less regard for its customers than Stevinson Lexus of Lakewood. My wife and I bought a used vehicle from them that had a significant engine oil leak wh regard for its customers than Stevinson Lexus of Lakewood. My wife and I bought a used vehicle from them that had a significant engine oil leak which was never disclosed at the time of sale. The car was advertised as having passed their multi‑point inspection, yet we were finding palm‑sized oil spots on our driveway shortly after taking it home. Trying to get help was a nightmare. We left messages for months with the service department and could not get a call back. I repeatedly called through their entire service directory, and no one picked up until I finally reached the very last person on the list. That is not “busy,” that is simply not caring. When we finally got in front of the sales manager, instead of taking ownership, he offered empty platitudes and floated the idea that the oil leak might have started after we drove off the lot. Given the size and nature of the leak and the timing, that explanation felt insulting, dismissive, and completely unrealistic. At every step, Stevinson Lexus of Lakewood seemed more interested in deflecting responsibility than in standing behind the vehicle they sold us or doing right by their customer. We walked in expecting Lexus‑level professionalism; what we got felt like the exact opposite. There are plenty of Lexus dealerships and other used‑car options in this area. Based on our experience, look elsewhere for a dealership that is honest about vehicle condition, actually returns phone calls, and is willing to stand behind its inspections and sales. More

The repair shop was thorough and attentive, to my needs. I have used them twice and both times they gave me a loaner vehicle until mine was ready to go. I have used them twice and both times they gave me a loaner vehicle until mine was ready to go. More

They did a good job, especially in removing original suction cup marks from inside surface of the windshield. suction cup marks from inside surface of the windshield. More

Less expensive then Lexus greenwood village. Can wait for my car to be completed. Very good service advisor Can wait for my car to be completed. Very good service advisor More