Stevinson Lexus of Lakewood

As the staff is probably aware, my early experience with Stevinson was not a good one. After weeks of exchanges with the dealership (including a BBB filing) we reached a reasonable and satisfactory resolu Stevinson was not a good one. After weeks of exchanges with the dealership (including a BBB filing) we reached a reasonable and satisfactory resolution of my complaint. Though I would have preferred to have resolved the matter sooner (or avoided it altogether), I'd like to compliment Steve Szekula and Don Wood on their comportment and professionalism in bringing the matter to a close. They have effectively turned around my earlier assessment of the dealership and have won over a new customer. Mike Tsuji also does an excellent job providing customer training and technical support for the vehicle and should be commended as well. More

This was our first experience with a Lexus dealer. We were treated with dignity and respect and there was absolutely no pressure in purchasing a vehicle. They made our purchase a pleasurable experience! were treated with dignity and respect and there was absolutely no pressure in purchasing a vehicle. They made our purchase a pleasurable experience! We will definitely be visiting them again in the future. We also worked with a new salesman, Pete Souval, that did a phenomenal job! Thank you Stevinson Lexus!! More

Everyone was friendly and went out of their way to be helpful. I did not feel pressured in any way. I was the most pleasurable experience that I have had buying a car. Brent is extremly professional, He helpful. I did not feel pressured in any way. I was the most pleasurable experience that I have had buying a car. Brent is extremly professional, He answered all our questions. More

We were in search of a very specific vehicle. We had already done our research and had an idea of a payment we could handle for the vehicle we wanted. Jerry greeted us immediately and offered my family already done our research and had an idea of a payment we could handle for the vehicle we wanted. Jerry greeted us immediately and offered my family something cold to drink. We made our way to the vehicle we were interested and took a test drive. We made Jerry aware of what our needs and wantes were with the vehicle and payment and he made it happen. The experience was delightful, our kids were entertained while we filled out paperwork and Jerry kept us informed every step of the way. We would not only recommend the dealership, but return for another vehicle. More

This is the third Lexus I have purchased from Rob Denniston at Stevinson Lexus, which in itself makes a statement about Rob. I have been buying new cars for 1976 and have never been so pleased with a Denniston at Stevinson Lexus, which in itself makes a statement about Rob. I have been buying new cars for 1976 and have never been so pleased with a salesman. Rob epitomizes customer service. Each experience gets better. This one started with a service call for an incident with our 2011 lexus that had wavered our confidence in Lexus. He reassured me that Lexus and Stevinson are truly customer focused. Rob was able to put together a deal for a 2012 model that was impossible to resist. He is very stright forward and aware of the value of your time. As I previously said, this is the third new car I have purchased from him and wherever he goes, I go. Handling the financial details was Derek Puckett, this was my first opportunity to work with him. Like Rob, stright forward, didn't waste my time with additional services and was efficient, obviously knew his business and got it done. A new feature to this experience was MIke. The dedication of a representative to do the customer orientation with their new purchase is a big plus to the whole sales experience. Mike also didn't waste my time with things I already knew and gave me what I needed and did a fine job of that. I could not be happier with Stevinson Lexus. More

Our experience at Stevinson Lexus was very positive. All of the people we worked with were very knowledgeable, professional and friendly. We purchased a new car, and traded in an old. We reached a de All of the people we worked with were very knowledgeable, professional and friendly. We purchased a new car, and traded in an old. We reached a deal we were all happy with very quickly. We have been extremely pleased with our new car and the service we have received at Stevinson Lexus. More

The customer service was and continues after the sale to be excellent. Everyone we came in contact with seemed genuinely determined to make this a great experience. It was very evident that not only was t be excellent. Everyone we came in contact with seemed genuinely determined to make this a great experience. It was very evident that not only was the sale important to all we worked with, of equal importance was a commitment to meeting and exceeding our expectations. How you did it without being high pressure I don't know but you succeeded, thank you. More

Having purchased several Lexus RX's from Stevinson in the past ten years, the professionalism and customer oriented staff has always been exceptional. For our 2013 RX, Gary Sanders and Mike Tsuji provided se past ten years, the professionalism and customer oriented staff has always been exceptional. For our 2013 RX, Gary Sanders and Mike Tsuji provided service above and beyond the expected. I have no hesitation in recommending them and Stevinson to others. More

I came in to purchase a pre-owned 2012 RX 350, but found it had been sold prior to my arrival. My sales contact was Rob Denniston. Rob applied an intelligent, no pressure approach, giving me plenty of latit it had been sold prior to my arrival. My sales contact was Rob Denniston. Rob applied an intelligent, no pressure approach, giving me plenty of latitude to express my own preferences. Before I knew it I had purchased a 2013 RX 450h. The sale went smoothly--I paid cash, and the whole experience was, given the universe of experiences you'd expect at a car dealership, excellent. Rob is a good guy, and a successful salesperson. The car is working so far. Another boost for the dealership: The coffee is excellent, with lots of choices. Mike Tsuji was (and is) my checkout expert. He's a Mines grad and over educated for the job. Stevenson is very fortunate to have him. I will continue to bug him about intricacies of the car that I've yet to understand. I've had previous experience with Stevenson Service of a '97 LS 400 of mine. Experience was all good and again, the coffee was excellent. Bill O'Sullivan More

Brent Turner was very professional. We felt that he genuinely tried to be helpful. We especially appreciate that he was not a pushy, aggressive salesman. Having completed the sale, he continued to be genuinely tried to be helpful. We especially appreciate that he was not a pushy, aggressive salesman. Having completed the sale, he continued to be helpful in seeing that we understood how to operate the car and deal with some of its features. More