Stevinson Lexus of Lakewood

On each visit we made to Stevinson Lexus, from the initial 10 minute visit to sit in various styles to test driving and ultimately to purchasing a new Lexus, every single person we encountered at Stev initial 10 minute visit to sit in various styles to test driving and ultimately to purchasing a new Lexus, every single person we encountered at Stevinson Lexus was courteous and welcoming in a genuinely friendly way and called us by name. We work in the restaurant industry, so providing great service is something we work hard at every day, and we gained a whole new perspective and appreciation for "service" from the folks at SL. Couldn't be happier and more impressed - with the car of course(wow!) and with an amazing team of people who know that small details add up to big impact and create a wonderful buying experience. We are Stevinson customers for life - period. More

Successful purchases over the past 10 years led us back to Stevenson for our new Lexus. Our experience has always been excellent and we expected no less with this vehicle. Our sales rep this time was Mik to Stevenson for our new Lexus. Our experience has always been excellent and we expected no less with this vehicle. Our sales rep this time was Mike Ayres who, in fact, exceeded our original expectations. He was extremely knowledgeable on the new RX450 and, frankly, convinced us from the start that it was the car for us. He has maintained frequent periodic contact with us to make sure we continue to be happy with our purchase and are receiving good maintenance support. There's no question we will return to Stevenson for more auto purchases. We could not be more pleased with the dealership and your highly trained and experienced personnel! More

Mike was very helpful and came up with a couple of car choices that were in line with our current payments. We were interested in the HS 250h hybrid but did not like the style. We thought it did not look choices that were in line with our current payments. We were interested in the HS 250h hybrid but did not like the style. We thought it did not look sleek enough. We are interested in seeing the next hybrid that comes out. More

If you're in the market for a Lexus, Rob Lazarus is your man. He's honest and not too pushy. He is definitely not your typical sales guy. Lazarus is a delight to work with. He's very knowledgeable about man. He's honest and not too pushy. He is definitely not your typical sales guy. Lazarus is a delight to work with. He's very knowledgeable about his product. He will be my first call when I decide it's time for a new Lexus. More

First let me say Mr. Turner was an out standing sales consultant. I can see why he is Master Certified. I need to start with what my goal was so you understand why I will never recommend this dealersh consultant. I can see why he is Master Certified. I need to start with what my goal was so you understand why I will never recommend this dealership. As you know Stevinson was having a sale on interest rates, and it just so happened that my Credit Union was also having a sale on rates. They would match anyone ones rates. so my goal was to get the best rate possible as I have done this in the past and my Credit Union matched their rate even with a low credit score. My credit score is a low due to the fact that I have 4 car loans for my sons that are in school. but I did this before and knew it would work again. All I needed to do was have something from Stevinson saying you were have a rate sale. Not once did I ask for anyone to sign anything. All I needed was a flyer or something. Brent talked to one of the Finance Managers and they said not a problem to come in and get a price sheet. When we got their we were turned down because your Finance Director Derek Pckett said you couldn't provide this as it would hold you responsible. and this was fraud ? Again I never asked for anything to be signed. I took a flyer showing the rates and ask to have the buyers order faxed over to my Credit Union so they could tell me what my rate was going to be and my payment. It was brought to my attention that thier was a lot of options added to the buyers order like a Bra, Gap Insurance and so on. My credit union called me and said I was approved. I called Brent and said get my car ready I was coming to get it. and that my credit Union would be faxing over the letter of credit. Brent said come on in and pick up your car. When we got their I was informed that I had to fill out some papers to take the car. Now understand I have already been approved by my credit union. so I said fine I just want my car. When we sat down with Mr. Puckett. I said why am I having to sign paper when in fact I have already been approved. He's response was "do you have a check in hand, if not then I need to hold you responsible if you can't secure credit. Hello!!! I was alredy approved. He went on to push the Bra and Gap insurance that he had already added to the first buyers order. I refused it and he had to type up the new papers. not once did he say anything about already adding them to the first buyers order. I signed the papers only because I did not want to have to come back again for the 4th time. and I wanted my car. Now I understand that most people that come in and buy your high end cars have cash or a ton of money so they don't care what they pay for a car or what the add ons are. but their are people like my self that save and are on a budget and have a limit to what they can afford. But we should not be treated like we are trying to rip you off or doing fraud. If you look at my credit I have never lost anying nor do I plan to. In the past several years I have delt with seveal dealers and was never treated like I was at Stevinson's. I will be buying cars in the future but will never return to Stevinson and buy the way. I did get the rate I wanted. Again this in not directed to your sales consultants. They are great and if they ever move to another dealer I give them my business. More

I have puchased 3 RX SUV's from Stevinson with the help of salesman Mike Burgmaier. Each purchase was exceptional. Mike explained the criteria of the vehicle, I made my selection; including options, the c of salesman Mike Burgmaier. Each purchase was exceptional. Mike explained the criteria of the vehicle, I made my selection; including options, the costs were presented upfront--no hard sell to add features (the trade in value could always be more!). When taking possession of the vehicle Mike went over every aspect of the car with me, set settings, made sure it was clean and ready to be taken home. He followed up (and still does) with notes and phone calls. Once he helped with getting an extension of the warranty (ran out two weeks earlier) with a lock problem. The dealership is bright, shiny and clean. The waiting area is comfortable with television, telephones, internet, refreshments and a roaring fire. As you can tell by purchasing 3 vehicles from Stevinson and Mike I highly recommend this dealership/salesman. More

Stevinson Lexus and Mike Burgmaier should be your connection for buying a vehicle or going for service! My wife and I have worked with this winning pair several times before, and we've so good about connection for buying a vehicle or going for service! My wife and I have worked with this winning pair several times before, and we've so good about Mike Burgmaier that we've sent family and friends there numerous times. Mike is a very conscientious salesman, he knows his product line very well, he knows his inventory, and he helps you find the vehicle that fits your needs best. We feel we have gotten a great value each time we have done business with Mike B at Stevinson Lexus. More

Mike Burgmaier worked with me to bring in the exact car I was looking for at a price I jumped at after a month of looking. I had given up on the Highlander due to the prices I had been seeing and Mike found was looking for at a price I jumped at after a month of looking. I had given up on the Highlander due to the prices I had been seeing and Mike found me one in great condition and well within my price range. That car has been all I'd hoped for and I intend to drive it for years to come. I appreciated Mike's attention to my specific needs and his friendly approach to the whole transaction. More

My wife and I were out looking for a new car and stopped into Stevinson, where we had bought several other cars in the past. Shelby was absolutely fantastic to work with and we ended up purchasing a certifi into Stevinson, where we had bought several other cars in the past. Shelby was absolutely fantastic to work with and we ended up purchasing a certified pre-owned Lexus RX 350, something we didn't even consider when we first walked in. Between Shelby and Bob in financing, this was one of the best car buying experiences we have ever had. To top it off, we had the windows tinted and when I went to pick up the car Shelby noticed 2 small scatches on the driver's side window that was not there when we test drove the car. Needless to say, she immediately brought it to the sales manager's attention and they didn't hesitate to replace and re-tint the window. Since we bought the car, Shelby has followed up with us several times and even arranged for us to attend an upcoming Lexus new car class that Stevinson puts on. I will recommend Stevinson and especially Shelby to all of my friends and family. More

Really a great group of people. They really care about their customer's experience and understand what quality service is all about. We have now purchased two cars from Doug and would recommend him to their customer's experience and understand what quality service is all about. We have now purchased two cars from Doug and would recommend him to our family and friends. He was very patient and willing to take the extra time to make sure all our questions were answered. More