Stevinson Toyota West

I appreciated the communication for updates on my car. The service was prompt and I was able to get an appointment quickly!! The service was prompt and I was able to get an appointment quickly!! More

I had the worst experience since bought my car in 2018. The service person did not know the company policy about releasing a car from a warranty service which delayed my in getting my car 1.5 day later tha The service person did not know the company policy about releasing a car from a warranty service which delayed my in getting my car 1.5 day later than it should have been. I did address this with the service manager More

Great customer service but I did have to wait a long time to be checked-in. Seems they are allowing too many appointments and the line to get checked in is not great. But once I was seen, Tyler was great! to be checked-in. Seems they are allowing too many appointments and the line to get checked in is not great. But once I was seen, Tyler was great! More

Dealership is clean. We were met at the door. There is water for clients and bathroom is readily available. We were not explained about car features, just pointed to th We were met at the door. There is water for clients and bathroom is readily available. We were not explained about car features, just pointed to the app for everything. More

Been a Stevinson customer for over 25 years. I'm a lifer. The service department is top notch I'm a lifer. The service department is top notch More

I took my Camry in for 50,000 mile service which only involved an oil change since I had my tires rotated where I bought them for free. I had a 10:00 am appointment, and was told it would take at most 9 involved an oil change since I had my tires rotated where I bought them for free. I had a 10:00 am appointment, and was told it would take at most 90 minutes, which itself is long. But they had a special discount, so I decided to do it. I arrived a little early, and was told that it would take longer than promised when I made the appointment. After discussion, the service rep said he would try to keep it under 2 hours. They did keep me aware of the increasing time, but that didn’t make me feel good. Eventually I got the car in 3 1/2 hours which is ridiculous for an oil change. I was told the people that make the appointments don’t communicate well with the workers, and he even said AI was part of the problem. I had just bought a new 4Runner, and the Camry i brought in for service I had bought there4 years ago. I have bought several cars there, and in fact I started getting new cars there in 2007 when the service department was actually good. Purchasing a car there has similar issues in that my feeling is that as soon as you sign on the dotted line your sales person doesn’t give you enough time to make you familiar with all the technology in the car. We are going to have to go over there again to get some of that sorted out. I may not buy my next Toyota there given the service and sales process. More

Had a 10:00am appointment and got there on time. Had to wait until 3:18 to get our car back. Over5 hours for an oil change and tire rotation. That is ridiculous. Had to wait until 3:18 to get our car back. Over5 hours for an oil change and tire rotation. That is ridiculous. More

Waste of my time and resources, service advisor I worked with this time was condescending, unresponsive, and unapologetic when the dealership took over the pedicted time with my vehicle. I brought up how du with this time was condescending, unresponsive, and unapologetic when the dealership took over the pedicted time with my vehicle. I brought up how during my last visit, items were removed/taken from my car and no action was taken or follow up was provided. When an issue arose immediately after my vehicles service discharge, the advisor and or the entire management chain refused to follow up with me or remedy my issue. I was treated as if I was trying to milk the dealership out of a typically $15 service to balance my single tire/wheel. When speaking to the advisor he said I would be contacted in the morning, never happened. Also when I brought up my issue, he insisted that a tire rotation, with a garage full of new trainees mind you, could not possibly result in a unbalanced tire or any symptoms similar to. Then he then asked me what I would like him to do in a condecending tone. Fix the problem and don't be an xxx was the obvious answer but he wanted to control the ethotic nature of the conversation so he made me ask for it. That is absurd, things happen, I understand that mistakes happen, but poor service and experience should should not happen. More

Very friendly employees, Kept me informed of length of time & delays. Waiting area large & accommodating. time & delays. Waiting area large & accommodating. More

I bright my TACOMA in for 35k service without an appointment as the Toyota app was not allowing me to schedule. Blaine got me in and got me done in a timely fashion. Appreciate it guys! appointment as the Toyota app was not allowing me to schedule. Blaine got me in and got me done in a timely fashion. Appreciate it guys! More