Stevinson Toyota West

I bought my truck here and will continue to come back for services! Always a great experience. services! Always a great experience. More

This review is a about my experience with the FINANCE DEPARTMENT...not the Sales Dept/ my experience with the Sales Rep was very good. I had an incredibly disappointing experience with this dealershi DEPARTMENT...not the Sales Dept/ my experience with the Sales Rep was very good. I had an incredibly disappointing experience with this dealership’s finance department. After purchasing my vehicle, I promptly canceled the Total Care package within 48 hours and clearly instructed the Finance Manager, to remove it from my loan. Instead, he added the charge without my permission, despite multiple verbal confirmations that I did not want it financed. To make matters worse, my numerous emails and calls to resolve the issue went completely ignored. When I finally reached out to Toyota Financial myself, I learned that the refund had been issued—not to me, but back to Toyota Financial. The lack of professionalism, accountability, and follow-up from the finance team has been unacceptable. A car purchase should be a smooth, transparent process, but unfortunately, my experience here was anything but. I would not recommend this dealership to anyone seeking reliable customer service. More

The sales person was nice and they didn’t try to oversell the “extras” but watch out for the actual quality of the car. Bought a used 2 year old car with 28k miles on it and its heated seats are constantly o the “extras” but watch out for the actual quality of the car. Bought a used 2 year old car with 28k miles on it and its heated seats are constantly on (a short in the electric I guess). I also found that a nut from one of the tail lights was missing causing water to get in. The basics of inspecting a car apparently doesn’t cover these things. More

Daniel at Stevenson Toyota West deserves more than five stars. He is always available, knowledgeable, trustworthy, and professional. I’m so fortunate to have him helping me. Keep my vehicle in top form. stars. He is always available, knowledgeable, trustworthy, and professional. I’m so fortunate to have him helping me. Keep my vehicle in top form. More

I bought my truck at this dealership over twenty years ago. I do like coming back for each service and repair. ago. I do like coming back for each service and repair. More

The man who waited on me was very helpful and nice . I left my car early and scott called me to tell me it was done . Was very pleased I left my car early and scott called me to tell me it was done . Was very pleased More

Seems every time I have a scheduled service they’re 2-3 hours behind! I feel the customer service is lacking at this service department! I have owned various brands of cars and service was great! This deal hours behind! I feel the customer service is lacking at this service department! I have owned various brands of cars and service was great! This dealership needs some work! Maybe don’t over schedule and and give your customers a good visit every time! Quantity is quality at this service center! More

Another great experience with Stevenson Service Dept. Worked with Brittanie Booth. She got me in and out in an hour and a half even with the usual Monday 0700 chaos. I got to visit with Service Writers Worked with Brittanie Booth. She got me in and out in an hour and a half even with the usual Monday 0700 chaos. I got to visit with Service Writers Tyler and Alex. They gave me their usual good advice. CDH More

Alex in service was super easy to work with and was extremely helpful. Knowledge of vehicles and service times was top notch extremely helpful. Knowledge of vehicles and service times was top notch More

Excellent, prompt, knowledgeable service! We have gone to Stevinson for years and always been happy with the service department. We have gone to Stevinson for years and always been happy with the service department. More