Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Stevinson Toyota West
Lakewood, CO
5,729 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 5,729 reviews
September 19, 2025
The Service department employees are very friendly and knowledgeable. Waiting area is comfortable. Most of the time, they have snacks and drinks for when you wait. And, a couple little offices, if you nee knowledgeable. Waiting area is comfortable. Most of the time, they have snacks and drinks for when you wait. And, a couple little offices, if you need to work. More
by Debraengland
Employees Worked With
Scott Bowler
September 17, 2025
Recently stopped at Stevenson Toyota to get an oil change. I worked with someone named Jorge. Originally everything went well, however when I went to pick up my car, one of the added expenses that he change. I worked with someone named Jorge. Originally everything went well, however when I went to pick up my car, one of the added expenses that he tried to talk me into didn’t work and he still tried to charge me for it. When I brought that up to his attention, he was really rude and confrontational instead of being apologetic about his lack of communication. After that, I get to my car and find multiple pieces of equipment laying on my floor. The exhaust filter, the filter cap and my entire glove box were just laying on my floorboard. When I bring the items in and said that someone needed to put them back, Jorge came out and while he apologized, it was really sarcastic, rude, and not sincere. The actual maintenance repairman that came out to reinstall the items never once apologized for anything and acted more inconvenienced than anything. I will never go back to Stevenson Toyota and I will tell everyone I know to avoid that place. This was an awful experience!!! More
by RyanS
Employees Worked With
Jorge in service dpt
September 15, 2025
Service department used to be good. Recent visit was very disappointing. I made an early appointment and showed up early, my vehicle wasn't even looked at after 2 hours. My vehicle had Recent visit was very disappointing. I made an early appointment and showed up early, my vehicle wasn't even looked at after 2 hours. My vehicle had an advanced diagnostic code and I was told it would be $200 minimum. I asked to speak with the technician doing the work and was told they don't do that. I got frustrated and left without any analysis or resolution. I took my truck to Toytec and they fixed it in minutes for less than $100 and I was treated well. More
by SC Tacoma
Employees Worked With
Jon Doe
September 13, 2025
I purchased a used vehicle and every aspect of the experience was exceptional. The vehicle was already started with the AC blowing and ready for me when I had arrived. The vehicle’s engine had been experience was exceptional. The vehicle was already started with the AC blowing and ready for me when I had arrived. The vehicle’s engine had been cleaned and older parts were changed out for new parts. Tires and brakes were all new. The interior was professionally cleaned and all my questions were answered throughout the entire process. They even agreed to knock off some of the dealer handling fees. My sales reps customer service was above and beyond my expectations. I will be buying from Stevinson’s Toyota again! More
by Rlgarcia25
Employees Worked With
Stevinson Toyota West
September 12, 2025
There were a line of cars waiting to be checked in for 30 minutes. Employees walked by and did not address customers. No apology for the wait. Customer Service is the worst. No worth the money or time. minutes. Employees walked by and did not address customers. No apology for the wait. Customer Service is the worst. No worth the money or time. More
by Ctkendrick
Employees Worked With
Joshua
