Stevinson Toyota West

Service shop has awful customer service. Been like this for a long time. Long waits, no one greets you when you arrive, you just sit there as lots of team members walk by without acknowled Been like this for a long time. Long waits, no one greets you when you arrive, you just sit there as lots of team members walk by without acknowledging you. Really long waits with no notifications. The simple greeting doesn’t cost any money and would be big improvement. More

Attempted to put in a reservation for a vehicle in high demand. They put the reservation on the wrong vehicle then attempted to blame me for agreeing to a different vehicle after I brought it to their att demand. They put the reservation on the wrong vehicle then attempted to blame me for agreeing to a different vehicle after I brought it to their attention. Now there seem to be no vehicles coming in the next few *months* matching what I originally requested, so I'll be forced to take my business elsewhere as I cannot be without a vehicle that long. And I have to now work to get my deposit back from them, which I'm sure will be another *great* experience...very frustrating experience overall. More

Made an appointment for tire rotation and inspection. When I arrived, I was told that my vehicle would not be ready for three hours. They have no respect for their customers time! When I arrived, I was told that my vehicle would not be ready for three hours. They have no respect for their customers time! More

Charged me over $200 for a diagnostic telling me the transmission shifting is poor and needs a rebuild when there is a clear P0750 Shift Solenoid A Fault code, in which the Solenoid controls the flow of transmission shifting is poor and needs a rebuild when there is a clear P0750 Shift Solenoid A Fault code, in which the Solenoid controls the flow of transmission fluid to engage or disengage specific clutches and bands, thereby regulating the vehicle's gear shifts. They were considered about clutch material being found in transmission fluid from wear, but they didn’t even bother trying to replace the Solenoid first before suggesting a rebuild. Seems to me like they are trying to scam a young person fresh out of college that they think doesn’t know any better but they won’t be earning my business again. More

It took 6 hours to rotate for tires and change the oil. I consider that unacceptable. I consider that unacceptable. More