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Stevinson Toyota West

Lakewood, CO

Overview
Reviews
Vehicles
4.2
5,729 Reviews
Call Dealership (720) 902-9966
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780 Denver West Colorado Mills Blvd.

Lakewood, CO

80401

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Showing 5,729 reviews

September 04, 2025

I’ve been going to Stevinson West for years. Staff is efficient and cordial despite being very busy. More

by Linden612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Stevens
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September 04, 2025

Dealership is great. Alex the salesman called my husband a cradle robber & was extremely rude. More

by Sasha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex
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Sep 09, 2025 -

Stevinson Toyota West responded

Sasha, thank you for sharing this feedback. I'm glad to hear that you found the dealership itself to be great, but I'm very sorry to learn about your experience with one of our team members. A guest should never feel disrespected or spoken to in a rude manner, and I regret that this happened during your visit. I take comments like this very seriously, and I want to make sure your concerns are fully addressed. Please contact me directly at your earliest convenience so we can discuss this further and work toward making it right. - Keith Dennis, General Manager, (303) 273-5128

September 02, 2025

Jordan did a great job. I live 4 hours away from this dealership and I was not in and out like I wanted to be but that was partially due to an issue with the clear bra and t More

by Seth G
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Pack
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September 01, 2025

After 4 visits over a 6 week period, and a 5+ hour wait, I was told that the parts for my repair had been given to someone else. I only wish I could rate them lower. More

by Jimdinco9
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JStevens
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Sep 05, 2025 -

Stevinson Toyota West responded

Jim, thank you for sharing your feedback. I want to sincerely apologize for the experience you’ve described. After multiple visits and hours of waiting, you should never be told that the parts for your repair were given to someone else. That is extremely frustrating, and I understand why you would feel let down and upset by the lack of accountability in how your repair was handled. I would like the chance to look into what happened and make sure your concerns are properly addressed. Please contact me directly at your earliest convenience so I can review this situation with you. - Bill Benson, Service Manager, (720) 249-1512

September 01, 2025

I scheduled an oil change and when I arrived it was clear that Stevinson over books service. I was informed I would have a 3 hour wait despite having an appointment for service. After two hours of waiting I More

by imwittiernu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christofer
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Sep 05, 2025 -

Stevinson Toyota West responded

Thank you for taking the time to share your experience. I want to sincerely apologize for the repeated delays and frustration you’ve encountered. I understand how discouraging it must be to feel like your time isn’t being respected, and I regret that this has been your experience with us. Your comments about overbooking and long wait times are serious concerns, and I take them to heart. I’d like the opportunity to better understand what happened and work toward restoring your trust. Please contact me directly at your earliest convenience so we can discuss this further. - Bill Benson, Service Manager, (720) 249-1512

August 31, 2025

My advisor was great. Very friendly and courteous. I was in and out in no time at all. More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
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August 31, 2025

Ive been using this dealer for oil changes and car maintenance for at least 6 years and its always been a good experience. No pushing on services you didnt go in for! More

by Juarez8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevinson Toyota West
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August 31, 2025

Found the problem, fixed the problem! Great service, thank you Angela! No charge, EXCELLENT! Not what I expected at a fealership… delighted! More

by carolobr3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela
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August 29, 2025

Chris in the service department was very helpful with my Toyota forerunner. Super friendly and not pushy. You’re waiting area was very pleasant. More

by 303terriann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Snodgrass
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August 28, 2025

Stevenson Toyota has always had a good reputation and a no pressure experience was greatly appreciated More

by g.smith
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Onasis
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