Stevinson Toyota West

Over the past decade I’ve had mixed experiences with this dealer, primarily their service department. I do most of my own maintenance because I’m very particular about work on my vehicles. I’ve seen their se dealer, primarily their service department. I do most of my own maintenance because I’m very particular about work on my vehicles. I’ve seen their service department make some errors that are avoidable, such as using incorrect fluids. That said, I recently decided to purchase a used Toyota 4Runner at this dealer after having spent several months looking for a vehicle. While the 4Runner was exactly what my wife and I were looking for, the salesman really helped seal the deal by working with us to get the vehicle inside our budget. Despite being a “no haggle” dealer on price, Roman Tafoya let me inspect the vehicle in their shop and then negotiate on parts needing replacement so we got the vehicle set up to best meet our personal needs. I’ve walked away from plenty of used car salesmen for being pushy, dishonest, and unreasonable to work with. Roman Tafoya was none of these things. I appreciated his down-to-earth approach to working with us, being fully transparent, open to negotiation, and respectful of our time and budget. For a working stiff like myself, who can’t afford to waste a penny and takes his family’s safety on the road very serious, I was happy to work with Roman and know I was helping pay an honest man’s salary with the purchase of our vehicle. More

I bought my Tacoma here, but now it's Impossible to call to make appointment or check spare parts.. The phone system always replies 'not in service.' That's been going on for a year. to make appointment or check spare parts.. The phone system always replies 'not in service.' That's been going on for a year. More

I purchased this 2009 Toyota Prius less than a year ago, and have been quoted by Stevinson Toyota West, the same dealership I purchased the car from, close to $7000 in repairs. When purchased, all seemed we and have been quoted by Stevinson Toyota West, the same dealership I purchased the car from, close to $7000 in repairs. When purchased, all seemed well, however, this was my first hybrid and I soon learned it was the car and not the driver for several issues. These "recommended" repairs include safety concerns regarding the headlights leaking water and not functioning properly, the combination meter malfunctioning (speed limit and more), and the touch screen (heat and AC functions). I have had to replace tires, and other numerous maintenance repairs such as spark plugs, filters, transmission fluid, and inverter coolant are now "recommended". I feel many of these items should have been addressed before the sale of the car, but the management team was quite cold with me and, I quote, "that to provide (me) with an affordable car, they do not do any repairs or maintenance on their used vehicles." This was solidified with I am out of luck as they already helped as much as they could (they did provide a battery replacement that they incorrectly diagnosed as it was the combination meter going out). I am a single parent on one income and a full-time student, I work in education, I am not made of money and need a safe car. I am extremely disappointed with this purchase and the service from the management. At a bare minimum, they could have at least replaced the spark plugs, fluids and filters before the sale, or worked with me on the outrageous cost of repairs for a $10,000 plus used vehicle. I get it is a risk to buy a used vehicle, but this was a money grab and poor business practices at play. I was able to get the repairs quoted for less than HALF of what they quoted me and will be getting this sorted next week. I will not be going back, nor will I change my mind about this company and its practices. Big folks kicking the little ones down. Yuk! More

I had a wonderful experience at this dealership thanks to Mr.Kevin! Like most people, I hit the inevitable moment, where I had to pass my truck on to my wife, and I needed a new one for work. I've only ever Mr.Kevin! Like most people, I hit the inevitable moment, where I had to pass my truck on to my wife, and I needed a new one for work. I've only ever bought one vehicle from a dealership in the past, in Texas and it was a lemon. This gave me a horrible experience financially for 4 years that really stung and i guess you can say ir was traumatizing for me, So I was very nervous to come into this dealership because of that but I'm glad I did, Kevin legit made this fast, simple and painless for me, but the best part other than the amazing warranty coverage, the great apr%, and a great monthly rate shout out to luis! The best part is driving off in my new truck, without a single doubt of "what if?"... Knowing that if any mechanical problem surfaces, I will be okay because they set me up for success. I truly hope that when it's your turn to make an investment in yourself that you have the opportunity to work with these gentlemen and leave knowing you did the right thing. Truly, thank you Kevin and thank you Luis for putting me in my dream truck! More

4.5 hours and counting for an oil change. Appointment means nothing. Same every time I’m here. means nothing. Same every time I’m here. More

I bought a car today from Jordan Pack at Stevinson Toyota West. He made the car purchase process smooth and comfortable. His attentiveness and explanation of the car we purchased was impressive. I apprec West. He made the car purchase process smooth and comfortable. His attentiveness and explanation of the car we purchased was impressive. I appreciated his calm demeanor, ability to listen to what we wanted and his quick effort to driving off the lot with a new car. More

Went for oil change waited hour and a half oil was never changed and had 3 1/2 miles added took pictures of miles and checked to see if oil was Changed wonder what Toyota would think? changed and had 3 1/2 miles added took pictures of miles and checked to see if oil was Changed wonder what Toyota would think? More

I really liked my second sales associate, Zack D. and he was main reason I purchased the vehicle at that dealership. The first guy I was connected to was not good and was terrible at follow through. and he was main reason I purchased the vehicle at that dealership. The first guy I was connected to was not good and was terrible at follow through. I was very surprised in financing stage due to the service contract, which I did not expect to have to make another multi-thousand dollar decision immediately and on the fly, but staff was great. Pricing for vehicle was fair. Because of $599 handlind fee, I would not have purchased vehicle at that dealer but they offered a $2k discount on the vehicle which sealed the deal. More

Stevinson Toyota West is your ally when it comes to get your hands on a brand new Toyota. I’m really happy with their outstanding service and how seamless their processes are when it comes to buying or your hands on a brand new Toyota. I’m really happy with their outstanding service and how seamless their processes are when it comes to buying or leasing a vehicle from them. Please ask for Bill Hastings at their sales department and Bob Ballard over at finance. They were fantastic and I’m sure I’ll bring my business back to them and Stevinson Toyota West! More