Stevinson Toyota West

Great buying experience! Had a great buying experience with sales person Ryan Litwin. He was knowledgeable and honest. The process at Stevinson Toyota West was so easy that it Had a great buying experience with sales person Ryan Litwin. He was knowledgeable and honest. The process at Stevinson Toyota West was so easy that it sometimes felt as if I was missing something. More

Quick and no hassles. Went smoothly and really quick. I was prepared to be there for several hours, I even brought snacks with me, lol. We were out the door and finished wi Went smoothly and really quick. I was prepared to be there for several hours, I even brought snacks with me, lol. We were out the door and finished with the paperwork start to finish in 2 hours. Everyone was very helpful. I would recommend anyone to purchase a car here. Thanks again! More

Amazing service! Very helpful! Made sure my truck was ready for me to drive! I brought a truck with many problems and you guys bought it back! Everyone was very helpfu Very helpful! Made sure my truck was ready for me to drive! I brought a truck with many problems and you guys bought it back! Everyone was very helpful and made sure I got a good truck and made sure it's all good! Thank you so much for all you help and amazing employees! More

Best experience when buying a truck Tyler was very helpful in our search for a new truck. We weren't sure what brand we wanted even though we only buy Toyota's, and Tyler convinced us to Tyler was very helpful in our search for a new truck. We weren't sure what brand we wanted even though we only buy Toyota's, and Tyler convinced us to stick with our gut. After finding the package we wanted, the rest of the process was very smooth. We were able to get a fair trade in and payment we could easily afford. Finance was very smooth, helped us get out in a timely manner and was very courteous. Would highly recommend this dealer to anyone More

fast and easy Usually when going to a dealer ship the minute you get out of your car you get swarmed by dealers, at this place not one person swarmed me which is wh Usually when going to a dealer ship the minute you get out of your car you get swarmed by dealers, at this place not one person swarmed me which is what I like. I did not feel pressured to buy anything. Ryan was a pleasure to work with and made my purchase simple. More

Great experience buying my first car This was my first time buying a car, and it could not have been a better experience. Mike was incredibly helpful and knowledgeable and helped me find This was my first time buying a car, and it could not have been a better experience. Mike was incredibly helpful and knowledgeable and helped me find the right car for me and my budget. Everyone I worked with was pleasant to work with. I felt as if they all genuinely cared about getting me a good car and at a good price, which I greatly appreciated. More

2017 new Tundra Tyler was great to work with and he is an asset to your organization. I appreciate the experience he provided me when I recently purchased my 2017 Tun Tyler was great to work with and he is an asset to your organization. I appreciate the experience he provided me when I recently purchased my 2017 Tundra. Kendall in finance also was great to work with. She answered my questions and got me in and out as I had another appointment to get to. More

New RAV4 Purchase I initially went in to test drive a RAV4 and also understand my options on trading in my vehicle but wasn't sure if I was ready to buy. Adam was very I initially went in to test drive a RAV4 and also understand my options on trading in my vehicle but wasn't sure if I was ready to buy. Adam was very helpful from when we arrived and all the way through the process which made it very easy for me to decide to purchase a new RAV4. He was able to answer most of my questions on the RAV4 but also the purchasing process. Adam was also very enjoyable and comfortable to work with. Definitely recommend working with him! More

Love the new 2017 Highlander We recently had a major wreck in our 2013 Sienna, and the entire family walked away without a scratch. The van was totaled, but the 8 airbags did exa We recently had a major wreck in our 2013 Sienna, and the entire family walked away without a scratch. The van was totaled, but the 8 airbags did exactly what they are supposed to do, and that experience gave us great confidence in buying another Toyota. Gary Borba was very helpful in showing us the various models that made our short list. Initially, we had planned to buy a slightly used vehicle. Gary was equally willing to sell us a used car or a new one, and he showed us several of each. We ultimately decided on a new vehicle. Since Toyotas hold their value so well, there was very little benefit to buying a 2015-2016 model over a 2017. Throughout the process, Gary was very helpful and informative, yet he was never pushy. Once we decided upon a specific vehicle, we did price it with a few other dealers, but most of them quickly became annoying with daily phone calls and emails. All the prices were very similar, so our decision ultimately boiled down to the salesman who was so helpful to us, so we bought our car from Gary Borba. Over the past 15 years, our family has purchased 6 new Toyotas, but this is our first purchase from Stevinson. We always begin our search at Stevinson, because it is closest to our home and they always have a large selection. However, on all previous occasions, Stevinson could not come close on price, so we bought the car elsewhere. With the continual expansion of the internet, I suspect it is very difficult for any dealer to sell an over-priced vehicle. Pricing parity is a good thing for consumers, but it forces dealers to compete on other factors, which is a new concept to some of them. While Gary was great as a salesman, the finance process at Stevinson was a complete pain in the xxx. I don't even remember the name of the guy we dealt with, as it was an experience I would rather forget. Having purchased many vehicles over the past 35 years, this seems to be typical of all dealerships. Once you have decided on a vehicle and price, they move you into a small room with a fast-talking salesman whose job is to sell you thousands of dollars of worthless add-ons. He talks very quickly and proceeds as if you had agreed to accept the options, even when you have clearly declined. We had to ask several times before they would even divulge the friggin' interest rate! Somehow they were able to quote a payment early on in the process without knowing the interest rate. This is completely unacceptable. At this point in the process, you are not in a position to evaluate the potential value of the various offerings. There were actually one or two items that interested me (e.g. bra protection film), but I refused to be pressured into an immediate decision, so I reflexively declined everything they offered. Now that we have the vehicle, I will evaluate the options at my leisure, and I will probably buy a few features from an after-market vendor. I realize the F&I department is pure profit to the dealer, and their high-pressure techniques are SOP in the industry, but this is what causes most consumers to dread the car-buying process. The worst part about the F&I pitch is that the salesman begins by telling you how crappy your new car is, which is why you need to buy the extra features. For example, they imply that "the vehicle security is very weak, and car thieves have learned how to hack your vehicle," which is why you need to buy this new-fangled security system. The first thing that comes to my mind is "if your security is so weak, why don't you fix it, since you clearly have the technology?" Similarly, they tell you that "the basic warranty doesn't cover anything," so you really need to buy the extended warranty. Again I ask, "unless you are selling crappy cars, why don't you already offer a better warranty?" While we waited 20+ minutes for our turn with the F&I huckster, I observed several young couples going through the process in a dozen clear cubicles, and I could not help but wonder how many of them were first-time buyers getting suckered into the over-priced add-ons being foisted upon them by a highly trained scam artist. Apparently, this process has proved profitable to dealerships, as they all continue to use it. However, I suspect that intelligent buyers might actually be inclined to purchase some of the extra features if they were presented up-front in an honest and transparent setting, rather then when you are chomping at the bit to get into your new car! To summarize, our experience with Gary Borba was excellent, but the F&I process sucked. This is not unique to Stevinson, just par for the industry. More

Should be a model for dealer service departments everywhere This was our second visit to Stevenson's service department. The first went so smoothly we weren't sure the experience could be repeated. Yesterday it This was our second visit to Stevenson's service department. The first went so smoothly we weren't sure the experience could be repeated. Yesterday it was even better. Oil change, tire rotation, check list inspection took less than an hour from start to finish. Sara Easterly, our service advisor yesterday, could not have been more efficient. Bravo all the way around. More