Stevinson Toyota West

changed the way I view dealerships This is probably the best experience I've had with a dealer. I'm a cautious buyer and I do my research ahead of time and don't like being "sold." And This is probably the best experience I've had with a dealer. I'm a cautious buyer and I do my research ahead of time and don't like being "sold." And I never was...I came in with lots of questions, test drove several vehicles with my wife, and left without buying anything. Every dealership in the world has some tactic to stall and coerce you into buying that day. But at Stevinson, I was given a handshake and a business card. Over the course of a month (a month!) I emailed the salesman many questions which required answers from the techs in the garage and he found me answers in hours every time. I also visited other manufacturers dealers, and they tried to sell me, so I left every time. When I finally had time to come back it was as simple as walking to his desk, saying "this is what I want, do you have it? this is what I'm willing to pay, will you meet it", looking at the inventory, and making the purchase. They even came in $500 under my "take it or leave it" price! The explanation/training of all the vehicle features was a perk, and the car was delivered in showroom condition. The least enjoyable part was paying for the vehicle. Once I signed on the car (took me an hour from walking into to having a set of keys in my hands), I waited twice as long just to see someone to remit payment, and I already had the loan approval and checkbook in hand. I didn't enjoy sitting through the extended warranty sales pitch (they should just ask if you want to hear about it and leave it if you say no) and even got tricked into thinking I had no choice about an anti-theft code activation (thankfully when I got home and read the fine print and called them about it, they agreed to remove the charge). So Stevinson could work on that process, BUT, I still prefer their efforts go into helping the customer find the car they WANT and selling it for a reasonable price. I can suffer through a warranty pitch once every 10 years, but I won't suffer buyer's remorse. In summary, I'm really impressed with Stevinson's new car sales (and previously with their service department). I got what I wanted, I got a good deal, I enjoyed all but the last 2h of the process, and I will definitely continue to shop Stevinson for Toyotas. More

Best car buying experience I ever had! Excellent service. Shane was professional and knew just what I wanted. I really enjoyed getting my new car because of his understanding. Kendall was Excellent service. Shane was professional and knew just what I wanted. I really enjoyed getting my new car because of his understanding. Kendall was great too. Everything went smoothly and fast. More

Overall great experience!!! I had started with a call to the dealership to explain my situation and what my interest was for a vehicle. I connected with Adam and all my question I had started with a call to the dealership to explain my situation and what my interest was for a vehicle. I connected with Adam and all my questions were answered along with a no pressure positive buying experience!! Adam has a great attitude, is very helpful and knowledgeable!! My time in the Finance department with AJ was also great! He made that part of the process with all the documents to go over/sign seem smooth and painless!! I will definitely recommend this dealership and Adam to any of my friends/family wanting to purchase a Toyota!! More

Efficient and Customer oriented I really don't like surveys like this. I would prefer a phone all. Are you serious about a minimum # of words? Otherwise, everything was good. I really don't like surveys like this. I would prefer a phone all. Are you serious about a minimum # of words? Otherwise, everything was good. More

Nelson Im Nelson was professional and easy to work with. Very knowledgeable about the different models of the Tacoma, and was able to help us find the truck tha Nelson was professional and easy to work with. Very knowledgeable about the different models of the Tacoma, and was able to help us find the truck that best fit our needs. He was also very helpful with the trade in, and helped us secure the after market parts (running boards) we bought with the vehicle. Would highly recommend Nelson and plan to use him should we elect to trade our other vehicle. More

Terrific Experience !!! Thank You So Much Nelson...Great experience buying our 2012 Suzuki Hatchback from you. Highly recommend Nelson & Stevinson Toyota West. Nelson was ext Thank You So Much Nelson...Great experience buying our 2012 Suzuki Hatchback from you. Highly recommend Nelson & Stevinson Toyota West. Nelson was extremely helpful, knowledgeable and friendly. Very smooth transaction. Very helpful when called him back several times with more questions 'after' our purchase. Thanks also to Josh Ross, who did the paperwork, also helpful and friendly. Great 'Customer Service' at Stevinsons. We 'will' be recommending this dealership and Nelson, specifically. Thank you again, Nelson !!! Very Much Appreciated !!! More

Great experience! Nelson was great to work with and very helpful in answering all of our questions. He was very thorough. He took us up to finance and we dealt with Ma Nelson was great to work with and very helpful in answering all of our questions. He was very thorough. He took us up to finance and we dealt with Marc who was equally as helpful. This was a great experience with no surprises or gimmicks. Thank you so much!! More

Honest dealings Working with Aaron was a great experience. It wasn't the usual shell game to get to an agreeable price. Aaron was very forthright about how much I cou Working with Aaron was a great experience. It wasn't the usual shell game to get to an agreeable price. Aaron was very forthright about how much I could get for my trade in and how much the purchased vehicle would end up costing. If you are considering this dealership you NEED to work with Aaron. More

Michael Ives @ Stevinson Toyota West - My Best Experience I had the pleasure of meeting Michael through one of my close friends. I've always been wary of car dealerships for obvious reasons. I've purchased ca I had the pleasure of meeting Michael through one of my close friends. I've always been wary of car dealerships for obvious reasons. I've purchased cars previously from other dealerships in Centennial, and let me tell you - my experience with Michael was a far departure from the regular sleaze ball car sales man. First, Michael introduced himself with a regular guy type smile and charm which I can appreciate. We spoke briefly about the Tacoma I was interested in, and went straight to look at it. Shortly thereafter I requested a test drive, which was quick and painless. Got in the Tacoma - Michael gave me an overview of all the gadgetry included in the vehicle, then we went on a little spin. I was completely comfortable with his presence the entire time - he was very educated, formal (but not stiff), and polite. We got back inside and started to talk numbers. I've been thinking about this Tacoma for over 6 months straight and knew it was exactly what I wanted. Since I am ex-military, I use USAA which is a bank/loan/insurance company for military service people. They offer special incentives to their clients though their "car buying service" which means, that people who use USAA can go to a certified dealership and receive special discounts. Stevinson Toyota West is not a part of the program, so I was a little wary of purchasing through them if I could get a better deal elsewhere. The MSRP on the new Tacoma I wanted was 38K - through USAA Car Buying Service I was quoted 36200. Michael got me the price of 36,500 no problem. In addition, the offer they gave me on my trade in was fair - but I did decide to sell it to a 3rd party for more money down (highly recommend this route if you can sell fast) That day I decide to purchase the Tacoma. I am still waiting to get my vehicle - because it has not come off the shipping truck yet! But the whole time Michael made the experience very pleasant. We had some good conversions about unrelated things, and I really am happy with the service both from Michael, and Stevison Toyota. I would recommend this dealership, but most importantly - I would recommend Michael Ives. More