Stevinson Toyota West

First Service on my new 4Runner 2016 Just returned from my first 2016 4Runner Ltd service. Not impressed. The brakes on this vehicle are supposed to be aggressive, mine were at first but Just returned from my first 2016 4Runner Ltd service. Not impressed. The brakes on this vehicle are supposed to be aggressive, mine were at first but are now comparable to my 1998 4Runner Ltd. so I asked that they be checked as these brakes have a booster for emergency stops and don't seem to be working. Nothing done to check. The service lady suggested their service manager take it for a drive which I agreed to. The service manager was standing near me so I explained the issue to him. He seemed to be more interested in settling a new plug of tobacco inside to lower lip than attending to my issue. His response was the brakes should be aggressive but he was too busy to check them now. Ok, that can happen. Then I checked my service manual for Stevinson update. Not completed even though I left it on my front seat for their convenience. Also, my computer service update was not updated so am still getting my service update warning. Guess who is not going back to Stevinson West again? Btw, the Parts guy was helpful and friendly, keep him. More

Great Experience I had my grand daughter's car towed to the Stevenson Lexus Dealer in Lakewood ,Colorado and had the Ignition cylinder replaced .I had some concerns re I had my grand daughter's car towed to the Stevenson Lexus Dealer in Lakewood ,Colorado and had the Ignition cylinder replaced .I had some concerns regards to the service done on the 2007 Lexus RX 350 and decided to meet up with the General Manager Mr William Johnson and had a very pleasant experience. He went over my concerns and explained every minute detail of the service performed and was very fortunate to meet some one like Mr Johnson with such experience and knowledge of the dealership and I was also had the pleasure to meet up with Dwayne who was also at the meeting with whom I was able to have a friendly chat about certain motor vehicles in which we both had some interest. All in all I would certainly recommend Stevenson of Lakewood to any one who would like to own a Lexus automotive in the future because they stand behind the service and one could rely on this Dealership. Thanks Nicholas Philip-Neri More

Service Failures, again and again Service employees don't communicate and don't know how to work in their iPad system. A recipe for the failures that occur over and over again. Service employees don't communicate and don't know how to work in their iPad system. A recipe for the failures that occur over and over again. More

Easy Purchase I had a great experience with Jeff. I don't do this very often but know what I want when I do. Jeff was patient, attentive and answered every questi I had a great experience with Jeff. I don't do this very often but know what I want when I do. Jeff was patient, attentive and answered every question. I highly recommend him as a salesmen and would do so with friends and coworkers. More

Wizard Experience Tony Salazar just gave us the best car dealership experience we have ever had. Our conversations started a month ago as we looked for the best truck. Tony Salazar just gave us the best car dealership experience we have ever had. Our conversations started a month ago as we looked for the best truck. He called in advance of the ideal one coming into the dealership and tagged it for our review. On arrival to view the truck he had everything ready to go. We were in and out driving out new truck in under 2 hours. He took us through all the new gizmos and ensured we understood our purchase. Excellent service highly recommended. More

Stress Free Jeff Hsiung is a very professional,knowledgeable and stress free sales consultant. Any question we had was answered fully. He went above and beyond to Jeff Hsiung is a very professional,knowledgeable and stress free sales consultant. Any question we had was answered fully. He went above and beyond to help us. He gave us the info we needed on prices and promos. Overall it was a pleasure to do business with Jeff In the future if another vehicle is purchased we will definitely ask for Jeff More

Superb Leasing Esperience My wife and I visited Stevenson Toyota West with one goal in mind---that was to check out a Highlander to determine whether or not it woul.d serve our My wife and I visited Stevenson Toyota West with one goal in mind---that was to check out a Highlander to determine whether or not it woul.d serve our needs. Jeff Hsiung met us as we were parking and immediately took us to a Highlander on the lot allowing us to place several suitcases in the rear storage space with the third row sears deployed. Remarkebly the space was sufficient to meet our needs. Although we were not interested in leasing at that time, Jeff informed us that he could offer a great leasing deal as production of 2016 model year vehicles had concluded and Memorial Day was only a few days off. To make a long story short, Jeff proceeded to locate a vehicle that met our requirements and was priced very, very attractively. We decided to make the deal and pay an early turn-in penalty on our Buick Enclave. Throughout the process Jeff was very engaging, very knowledgeable, very responsive, and most professional. He is a wonderful asset to Stevenson Toyota West. More

Thanks you guys are awesome! Jeff and Kendall helped me get a great deal on a new lease. They were both very helpful and knowledgeable and because of that I was able to make the b Jeff and Kendall helped me get a great deal on a new lease. They were both very helpful and knowledgeable and because of that I was able to make the best decision when it came to buying my first car! More

Used Camry purchase went excellently Going into the search for a car expecting frustration, I was pleasantly surprised and satisfied with the service I received from Jeff and the dealersh Going into the search for a car expecting frustration, I was pleasantly surprised and satisfied with the service I received from Jeff and the dealership in general. I The patience of the employees, as well as the transparency of information on price and vehicles in general while shopping were all very refreshing. I left feeling confident that I'd made the type of purchase I wanted and was given all the information I needed and more. More