Stevinson Toyota West

Either buying a house or car are usually the same experience BUT not here! My wife and I were very specific on what type of car, features and color. We also added the fact that we do not want to be pressured t BUT not here! My wife and I were very specific on what type of car, features and color. We also added the fact that we do not want to be pressured to buy all the "add-ons" by the finance person... In fact, we really weren't in the market to buy a new car, Friday night we drove, by noon the next day, we own a new Toyota. No pressure from anyone, in fact by just having a "can do" attitude and the ease of business was key in closing the deal with us. I staged the conversation with our Hugh Fitzpatrick (our Sales person), to have my wife in and out of the financial process within or less than 1 hour, no exceptions. 50 minutes including one more test drive of the soon to be owned car! Because they made my wife so happy and the ease of business, we have shifted our focus on buying another vehicle specifically from Hugh and Stevinson. Great Job Hugh! More

Overall it was a great experience. I would like to start off by thanking the staff for the pleasant experience I had purchasing my first vehicle. This was the first time I ever even I would like to start off by thanking the staff for the pleasant experience I had purchasing my first vehicle. This was the first time I ever even attempted to purchase a new car and the sales person who assisted me over the space of a few months was phenomenal! Anthony made my purchasing experience not only an enjoyable one but a fulfilling experience with no buyers remorse. If I were to have one suggestion it would be to clone Anthony. He really was an awesome sales person and never once did I feel like he was trying to force or convince me into anything that I didn't want to do. Anthony worked with from day 1 and anytime I had even the slightest request, he would go out of his way to make sure I was satisfied. Thank you for everything Anthony. Deb was my finance manager and I must say she is really good at her job. She is a very nice lady and truly does know the in's and out's of the finance world. However, there was an issue that was caused by her lack of transparency when it came to financing the vehicle. The whole issue could have been completely avoided if she had been a little more upfront about everything. However, I cannot put the blame fully on her shoulders. What happened was I originally was going to put $4,000 down for my Camry but when I went to the financing portion of the buying process I asked if I could lower the deposit to $1,000 in exchange for a higher monthly payment. She said that was not a problem. Here is where the transparency issue came from. After lowering my deposit I had asked Deb no fewer than 3 times if I was already approved. I mainly kept asking because I was unsure of how the whole buying process continued from that point forth. Each and every time I asked, Deb assured me that I was "already approved". She told me that Toyota had already approved my loan through their own financial department but would continue to shop around to possibly get me a lower interest rate. I then came to find out a few days later via a telephone call that I no longer owned my car and was on a 5 year lease. Deb also informed me that she needed me to come in for a second time and sign some more documents. The following Monday I went back into Toyota at her request and while I was in the meeting with her, I asked why I was told that I was already approved when in reality that was the farthest thing from the truth. She then deflected my question and continued on with the paperwork. I then asked what would it take for me to be approved for the car loan rather than just a lease. She informed me that I would have needed to put a larger down payment on the car. Once I heard that I was pretty upset to say the least. Not only was I assured I was approved when I asked numerous times during our first meeting but I originally had the funds needed to gain approval on the car loan. If Deb would have been more transparent I would have kept the original down payment that I had originally planned to and would actually own my car. Instead, I was lied to and by time the second meeting with Deb came around. I had already allocated the other $3,ooo to a second investment opportunity with no way to back out reclaim ownership of my car. So because of the lack of transparency on Deb's part I no longer own my first car and I am fairly upset by that. I feel as that I do need to repeat that Deb is an extremely nice and helpful lady and very good at her job, I just hope that in the future she is more transparent with people in order to avoid the situation I went through. Stevenson's Toyota overall did a wonderful job despite the set back and I would recommend Stevenson Toyota, Anthony, and Deb to anyone looking to buy a new car. More

Amazing I would Like to thank Josh Ross for making my experience at buying a van PERFECT! He worked to get the right price. HONEST CARING! I would Like to thank Josh Ross for making my experience at buying a van PERFECT! He worked to get the right price. HONEST CARING! More

My first ever brand-new car Tony was very affable and helpful. I told him what I wanted--a Rav4 without a ton of bells and whistles--and he did his best to ensure I got what I wa Tony was very affable and helpful. I told him what I wanted--a Rav4 without a ton of bells and whistles--and he did his best to ensure I got what I wanted. I LOVE my new car! Thanks, Tony! More

Excellent Experience Tony Salazar went above and beyond yesterday, this made buying a car actually a pleasant experience. The car sells itself (RAV4 Limited), but Tony did Tony Salazar went above and beyond yesterday, this made buying a car actually a pleasant experience. The car sells itself (RAV4 Limited), but Tony did everything to get us a good price, make the experience painless, and facilitate this lengthy process while our two young children were with us. We enjoyed Mikaela in Finance as well. Also appreciated Anthony Munoz, who, a day prior to the sale located our desired car on your lot, then allowed for a smooth transition to Tony when we came in while Anthony he was not working. Thanks Stevinson, we'll be back and send others your way! More

You can't go wrong with Josh! Excellent experience with Stevinson, and in particular with Josh. Josh was thorough, and understanding of our needs. I would recommend Josh in sales Excellent experience with Stevinson, and in particular with Josh. Josh was thorough, and understanding of our needs. I would recommend Josh in sales in a heartbeat! More

Pain free purchase process Josh was great to work with...my wife does not make decisions easily or quickly...he was patient, helpful, kind, and very positive. Would recommend h Josh was great to work with...my wife does not make decisions easily or quickly...he was patient, helpful, kind, and very positive. Would recommend him without reservation. More

Josh is the Bomb! Josh provided excellent customer service. He answered all of our questions. And I called many times for various reasons, and Josh was always willing Josh provided excellent customer service. He answered all of our questions. And I called many times for various reasons, and Josh was always willing to help. He is truly an asset to Stevinson Toyota West and Scion. It was a great experience. Thank you Josh. More

Thanks, Hugh! Hugh and the team at Stevinson West are amazing. My wife and I brought in our 2003 Highlander with a very expensive repair and talked through our opti Hugh and the team at Stevinson West are amazing. My wife and I brought in our 2003 Highlander with a very expensive repair and talked through our options and ended up leasing a brand new Toyota Sienna. Best choice ever and it's all thanks to Hugh. Hugh was warm, engaging and empathetic and really listened to what we needed and gave us the idea to try out the Sienna. The whole process was simple and pain-free... not what I expected or had previously experienced at other dealerships. I will definitely recommend Hugh and Stevinson West to anyone I know looking for a new or used vehicle. More

Thank you Jami! Jami Coleman really helped me out with the purchase of my new 2015 scion frs and he did a great job of listening to me and helping me get all the righ Jami Coleman really helped me out with the purchase of my new 2015 scion frs and he did a great job of listening to me and helping me get all the right options for me. Appreciate the help and customer service Jami! More