Stevinson Toyota West

Toyota Rav4 The experience was an over all 10 out of 10. Everything went perfect, and we were able to buy the car that we really wanted! The experience was an over all 10 out of 10. Everything went perfect, and we were able to buy the car that we really wanted! More

Return customer who found nothing has changed-just as good When I decided to buy another Toyota there was no question that it would be from Stevenson. Twelve years ago almost to the day I had the most pleasan When I decided to buy another Toyota there was no question that it would be from Stevenson. Twelve years ago almost to the day I had the most pleasant car buying experience of my life and my latest was no less satisfying. I appreciate the obvious interest of everyone I met in putting the customer at ease, of meeting his needs, listening to him (a disappearing art) and doing these things in a friendly manner. I didn't just buy a car but made some friends in the process. Otis Plant was able to point me to the right car the first time since he had spent the time to find out what I was looking for. He was efficient and prompt in handling the details and precise in answering my questions. John Gentry was a gentleman in handling his job as sales manager and Marc Csentery was pleasant to deal with, even in asking me to write a check. Thank you, gentlemen, for your professional demeanor. Kent Stevinson has put together an outstanding organization, and I appreciate his support of the Lakewood community also. More

Best Car Buying Experience, EVER! Hugh was very impressive. He stepped up when the sales person I was supposed to meet was unavailable. The test drive route he provided was extraordina Hugh was very impressive. He stepped up when the sales person I was supposed to meet was unavailable. The test drive route he provided was extraordinary, We climbed a substantial hill so I could feel the power of the 4 cylinder engine the Camry possesses. He instructed me how to use the engine brake feature of the Camry Hybrid during our descent route. Throughout the test drive Hugh was instructing me how well this vehicle performed, the warranties Toyota offered and how Toyota Care was a very special feature I wouldn't want to miss. The reason I purchased the vehicle from Stevinson Toyota Scion West vs other Toyota dealerships closer to my house was because of how Hugh treated me. His "person first" attitude made me feel comfortable and at ease. I felt like I wasn't in a car dealership but at a friend's house who was so graciously instructing me about the features and qualities of a Toyota Camry Hybrid. Delivery was wonderful! Hugh was kind enough to help me take delivery of the vehicle. He was gracious enough to program my favorite radio and XM stations for me. He also synced my phone to the vehicle. On top of that he left the vehicle and called me so I could get used to the hands free telephone feature. He also went through the servicing portion of the vehicle and was disappointed the Service department was closed because he wanted me to meet the team / manager. His friendliness and caring about the person shined during the entire process. I am extremely happy Hugh was available to make my purchase and delivery experience exceptional. More

Hugh Fitzpatrick is a truly excellent person to work with. Our experience with Hugh Fitzpatrick was incredibly positive. Car salespeople and the process often get a bad reputation, but Hugh is a breath of fre Our experience with Hugh Fitzpatrick was incredibly positive. Car salespeople and the process often get a bad reputation, but Hugh is a breath of fresh air in this industry. He was honest, friendly, straightforward, personable, and was clearly motivated to make the often frustrating car purchase process better and more customer oriented. We ended up buying our used vehicle are so far we are very pleased and would wholeheartedly recommend Hugh to others. Tony Salazar and Marc Csentery also helped along in the process, and were both very pleasant, professional, and helpful. More

Awesome and Personable!! Jami was by far the best guy to have greeted me when I first pulled up to Stevinson Toyota West! Not only was he prompt and friendly, but it was his Jami was by far the best guy to have greeted me when I first pulled up to Stevinson Toyota West! Not only was he prompt and friendly, but it was his day off! He had come in to check on a customer's satisfaction from the day before, and happen to be the perfect guy to introduce me to my new truck! He stuck with me from start to finish, and was there to see me out to my new truck after I was finished hanging out with the finance team to finalize everything. He treated me like family, and I will refer all of my friends & family back to see him! More

Toyota I had a very good experience at Stevinson Toyota, our salesman Hugu Fitzpatrick was very helpful with picking out a vehicle,friendly and easy to talk I had a very good experience at Stevinson Toyota, our salesman Hugu Fitzpatrick was very helpful with picking out a vehicle,friendly and easy to talk to. I am very satisfied with the vehicle that we chose. And I would like to thank him and Marc Csentery for there help with me and my father out with with all the paper work. And I will be recommending anybody that I know who is looking for a new car to go to Stevinson. Once again I would like to thank Huge and Marc for there help, they got a very satisfied customer. More

Good sales experience Hugh Fitzpatrick was a great sales person - friendly, helpful, straightforward. Pricing was better for the vehicle we purchased than other dealers. Hugh Fitzpatrick was a great sales person - friendly, helpful, straightforward. Pricing was better for the vehicle we purchased than other dealers. Negotiation process was relatively painless. More

Went to buy one car--and decided on two! After being extremely disappointed by our experience at two local Honda dealerships, my husband and I took a trip to Stevinson Toyota. We went to lea After being extremely disappointed by our experience at two local Honda dealerships, my husband and I took a trip to Stevinson Toyota. We went to learn about the Sienna and left the proud owners of both a Sienna and a Venza. Jami's customer service was exceptional mostly due to his extensive product knowledge and great interpersonal skills. It is obvious he has been in the industry for years! We will recommend him to our friends! More

Fantastic experience! Having dealt with dozens of sales folks in the car industry, I count Jami as one of the few I have been exceptionally impressed with. Great personali Having dealt with dozens of sales folks in the car industry, I count Jami as one of the few I have been exceptionally impressed with. Great personality, up front and honest, and very knowledgeable about his products. And we love the TWO cars we bought from him last night! More

Willing to work with me within my budget. I feel the Dodge Dakota that I purchased was priced fairly. The only drawback is when I got home with the vehicle and started it back up the followin I feel the Dodge Dakota that I purchased was priced fairly. The only drawback is when I got home with the vehicle and started it back up the following morning the serpentine belt was making a horrible noise. Had to spend several hundred dollars on the belt and pulley. More