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Stevinson Toyota West

Lakewood, CO

Overview
Reviews
Vehicles
4.3
5,612 Reviews
Call Dealership (720) 902-9966
View Awards

780 Denver West Colorado Mills Blvd.

Lakewood, CO

80401

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Showing 5,612 reviews

September 12, 2025

Dealer was knowledgable about toyota products. She made us feel comfortable. The place was very clean. More

by olgamoffatt@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beth and Gray
Report | Print
September 12, 2025

There were a line of cars waiting to be checked in for 30 minutes. Employees walked by and did not address customers. No apology for the wait. Customer Service is the worst. No worth the money or time. More

by Ctkendrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua
Report | Print
Sep 13, 2025 -

Stevinson Toyota West responded

Thank you for taking the time to share your feedback. I want to sincerely apologize for the experience you had when arriving for your appointment. No guest should ever feel ignored while waiting in line, and it’s concerning to hear that our team walked by without addressing you or offering an explanation for the delay. Your comments will be shared with our team so we can correct these issues and provide the level of service our guests deserve. If you would like to discuss this further, please contact me at your earliest convenience. - Bill Benson, Service Manager, (720) 249-1512

September 11, 2025

Service shop has awful customer service. Been like this for a long time. Long waits, no one greets you when you arrive, you just sit there as lots of team members walk by without acknowled More

by Greg.Stone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It’s everyone
Report | Print
Sep 13, 2025 -

Stevinson Toyota West responded

Greg, thank you for sharing your experience. I want to sincerely apologize that your recent visit left you feeling overlooked and unsupported. Long waits without updates and a lack of acknowledgment are not the standards I expect for our service team, and I regret that this has been your experience. I will be addressing your feedback directly with the staff to ensure improvements are made. If you’d like to discuss this further, please contact me at your earliest convenience so I can address your concerns. - Bill Benson, Service Manager, (720) 249-1512

September 11, 2025

Lacks basic customer care. They are only interested in money. The new ownership is discouraging. More

by amandab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blaine (sp?)
Report | Print
Sep 13, 2025 -

Stevinson Toyota West responded

Thank you for taking the time to share this feedback. I want to sincerely apologize that your visit left you feeling undervalued and discouraged. Please know your comments will be reviewed with our team as we continue working to improve how we support our guests. If there’s anything you’d like to discuss further, I invite you to contact me directly at your earliest convenience so I can address your concerns. - Bill Benson, Service Manager, (720) 249-1512

September 11, 2025

I had a great experience at Stevenson Toyota West! The staff was very patient and transparent with me as a first time customer. More

by Tessa.birt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beth, John Petro
Report | Print
September 10, 2025

Attempted to put in a reservation for a vehicle in high demand. They put the reservation on the wrong vehicle then attempted to blame me for agreeing to a different vehicle after I brought it to their att More

by abcd1234
Purchase Time
Recommend Dealer
No
Employees Worked With
Stevinson Toyota West
Report | Print
Sep 12, 2025 -

Stevinson Toyota West responded

Thank you for bringing this to my attention. I’m very sorry to hear about the miscommunication regarding your reservation and the frustration it caused. Situations like this should be handled with greater care, and I regret that we fell short in setting proper expectations. If there are still outstanding concerns, including your deposit, I encourage you to contact me at your earliest convenience so I can review this with you directly. - Keith Dennis, General Manager, (303) 273-5128

September 10, 2025

Loved the atmosphere. John was wonderful. Drove the Highlander all day today. Loved it. Thank you More

by Zyphyrpet13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gray and John L.
Report | Print
September 10, 2025

Roman Tafoya was so helpful. Everyone polite and positive.. Explained all car accessories with ease. More

by samjs46
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roman Tafoya
Report | Print
September 08, 2025

Got us in quickly, explained everything in detail and got us out quickly. Thank yoy More

by sjurband
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Report | Print
September 07, 2025

Made an appointment for tire rotation and inspection. When I arrived, I was told that my vehicle would not be ready for three hours. They have no respect for their customers time! More

by Danny.Wilkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blaine Peckham
Report | Print
Sep 10, 2025 -

Stevinson Toyota West responded

Danny, thank you for sharing your feedback. I’m sorry to hear that your appointment for a tire rotation and inspection turned into such a long delay. I understand how frustrating it must feel when your time isn’t respected, especially when an appointment is made in advance. That is not the type of experience I want for any of my guests. If you’d like to discuss your visit further, please contact me at your earliest convenience so I can better understand what happened and work toward improving this process. - Bill Benson, Service Manager, (720) 249-1512

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