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Stevinson Toyota West

Lakewood, CO

4.4
5,245 Reviews

780 Denver West Colorado Mills Blvd.

Lakewood, CO

80401

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Showing 5,245 reviews

November 30, 2021

Ordered a new 4Runner from Michelle at Stevinson. The vehicle I ordered included the sliding rear cargo tray. At the time I ordered it, Michelle told me that it would delay the delivery of my truck. I More

by JustinB
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michelle
Dec 08, 2021 -

Stevinson Toyota West responded

Hi Justin, I apologize for the miscommunication. The option you wanted wasn’t available in this region and it would have been a special order which could take up to a year to deliver. Please feel free to give me a call at 303-277-0550. Sincerely, John Gentry New Car Manager

Dec 08, 2021 -

JustinB responded

No miscommunication at all. Your salesperson was well aware I wanted that option (it's on the order form), and I said I was happy to wait. Your concern was getting the sale done sooner, even if it meant I didn't get the car I ordered. As an update, I received a call from this dealership that the supercharger I bought from them and was told I'd have in a few weeks, now won't be in until mid 2022. Again, they will say or do whatever they have to to get the sale done. Customer service is NOT their focus.

November 27, 2021

My 2021 Rav4 purchase was almost as easy as any Amazon purchase. I contacted Stevinson Toyota via e-mail with the exact car, trim, and accessories I wanted. Graham was able to find the exact vehicle I wan More

by teamdratini
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Goguen, Marc Csentery
Dec 08, 2021 -

Stevinson Toyota West responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Stevinson Toyota West! Please don't hesitate to reach out if there's anything additional we can do for you.

October 30, 2021

My husband and I bought a 2015 Jeep Wrangler from Austen Reed on a Tuesday. We were leaving to go out of town the next day. Not only did Stevinson Toyota West worked fast in getting us approved ASAP, Auste More

by smithlink175
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austen Reed
Nov 01, 2021 -

Stevinson Toyota West responded

Hi, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 08, 2021

It’s a crazy year in buying a car with inventory so low. Working with Tony was easy and stress free. We felt we were treated fairly, most importantly. More

by agentackermann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Salazar
Oct 09, 2021 -

Stevinson Toyota West responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 26, 2021

Recently learned about this website. A little while back while looking into multiple sporty cars, Lou Haddad went out of his way to ensure I was able to test drive one of the new Supras. While it was More

by mpporch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stevinson Toyota West
Sep 27, 2021 -

Stevinson Toyota West responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 11, 2021

I test drove a 2019 Mazda MX-5 and wanted to trade in a 2006 Mazda MX-5 with 35,000 miles in pristine condition. Carvana offered me $7,348 and Carmax offered me $9,300. Stevenson had the audacity to offer More

by LouieZK
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frankie Apicella
Sep 14, 2021 -

Stevinson Toyota West responded

Hi Louie, Thank you for giving us the opportunity to earn your business. Although your Mazda was in great condition, it did need tires and we factored the cost into our offer which was based on wholesale values. We can't say why the publically held companies offered more. They may have had a need for your make and model. We hope you will give us the opportunity to earn your business again. Sincerely, John Petro Used Car Manager

August 07, 2021

Stevinson Toyota West is a great dealership. Our salesperson, Ken Blum ,was friendly, informative and knowledgeable. Our new Toyota Venza was delivered on the date promised and we were very happy w More

by msteverlynck711
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Ballard, Stevinson Toyota West, Ken Blum
Aug 09, 2021 -

Stevinson Toyota West responded

Hello, we're happy you found our staff to be so supportive during your experience here at Stevinson Toyota West. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 01, 2021

I tragically struck a deer near Buena Vista, CO. My Tundra was totaled and shopping for wheels was immediate and critical. Ken Burns went waaay above the call of duty to assist me in the purchase of a More

by dontenor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey Grey ...finance, Ken Blum
Jul 07, 2021 -

Stevinson Toyota West responded

Hi, thank you for taking the time to leave a review for us at Stevinson Toyota West. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 14, 2021

Wow! I can’t say enough about Malory and Marc I called them and financed a brand new truck over the phone and they delivered it to my house 2 hours away! they went above and beyond with their service! Hig More

by HeatherRC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Csentery, Mallory Drendel
Jun 16, 2021 -

Stevinson Toyota West responded

Hello, thank you so much for the positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

April 27, 2021

This was the single best car buying experience we have ever had. Graham Goguen truly provided incredible service from the beginning. He promptly replied to all questions and concerns and made the car buyi More

by lra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Goguen
Apr 28, 2021 -

Stevinson Toyota West responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help! Take care!

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