Stevinson Toyota West
Lakewood, CO
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Ordered a new 4Runner from Michelle at Stevinson. The vehicle I ordered included the sliding rear cargo tray. At the time I ordered it, Michelle told me that it would delay the delivery of my truck. I vehicle I ordered included the sliding rear cargo tray. At the time I ordered it, Michelle told me that it would delay the delivery of my truck. I assured her that I wasn't in a hurry and that I wanted the cargo tray. When the truck came in only a few months later, I asked why it was there so soon. She told me that Toyota tells them to lie about how long it will take so customers aren't frustrated when it takes longer. She failed to mention that the truck didn't have the sliding rear cargo tray. They were pressuring me to get in and get the truck off their lot, so I did. When I got home that evening, I realized the cargo tray wasn't there. I've now received every excuse. First, they said it would delay the truck. I told them I knew that. Then it was that it would have been a special order. I ordered the truck, so I don't know how that mattered. Finally, when her manager called, he said Toyota won't put the cargo tray into 4Runners coming to this region. (Colorado). It's very clear that they cared far more about a sale than customer service. The manager told me that I didn't have to buy the truck, but that completely overlooks the fact that NOBODY told me it was missing. Once I realized it (with 10 miles on the odometer) nobody offered to let me bring the truck back. Just full of it. There's other Toyota dealership here. More
My 2021 Rav4 purchase was almost as easy as any Amazon purchase. I contacted Stevinson Toyota via e-mail with the exact car, trim, and accessories I wanted. Graham was able to find the exact vehicle I wan purchase. I contacted Stevinson Toyota via e-mail with the exact car, trim, and accessories I wanted. Graham was able to find the exact vehicle I wanted and within a few hours everything was confirmed - price and everything. The next day I came in with the deposit, and all that was left was to wait for the vehicle to be delivered from the factory - like with any new car purchase right now. Got the call a few months later, and I got my brand new car. Overall, the car buying experience with Graham and Stevinson Toyota was excellent! Simple and easy as pie. More
My husband and I bought a 2015 Jeep Wrangler from Austen Reed on a Tuesday. We were leaving to go out of town the next day. Not only did Stevinson Toyota West worked fast in getting us approved ASAP, Auste Reed on a Tuesday. We were leaving to go out of town the next day. Not only did Stevinson Toyota West worked fast in getting us approved ASAP, Austen drove our Jeep to our house in Colorado Springs from Denver and we signed the paper work at our dining room table. We never had to leave our house! To us this is above and beyond our expectations. Thank you so much! More
It’s a crazy year in buying a car with inventory so low. Working with Tony was easy and stress free. We felt we were treated fairly, most importantly. Working with Tony was easy and stress free. We felt we were treated fairly, most importantly. More
Recently learned about this website. A little while back while looking into multiple sporty cars, Lou Haddad went out of his way to ensure I was able to test drive one of the new Supras. While it was back while looking into multiple sporty cars, Lou Haddad went out of his way to ensure I was able to test drive one of the new Supras. While it was not the car for me, the whole experience was 1000% better than every other dealer I went to. Thank you. More
I test drove a 2019 Mazda MX-5 and wanted to trade in a 2006 Mazda MX-5 with 35,000 miles in pristine condition. Carvana offered me $7,348 and Carmax offered me $9,300. Stevenson had the audacity to offer 2006 Mazda MX-5 with 35,000 miles in pristine condition. Carvana offered me $7,348 and Carmax offered me $9,300. Stevenson had the audacity to offer me $4,000. The salesman, Frankie, was fine but if you are going to want to trade in a car, go elsewhere. More
Stevinson Toyota West is a great dealership. Our salesperson, Ken Blum ,was friendly, informative and knowledgeable. Our new Toyota Venza was delivered on the date promised and we were very happy w salesperson, Ken Blum ,was friendly, informative and knowledgeable. Our new Toyota Venza was delivered on the date promised and we were very happy with the whole process. Mike & Marsha Steverlynck More
I tragically struck a deer near Buena Vista, CO. My Tundra was totaled and shopping for wheels was immediate and critical. Ken Burns went waaay above the call of duty to assist me in the purchase of a Tundra was totaled and shopping for wheels was immediate and critical. Ken Burns went waaay above the call of duty to assist me in the purchase of a 2002 classic immaculate Tacoma with 150K less mIileage than my beloved Tundra♥️. I bussed into Union Station and Ken picked me up at the west rail line in what is now my new beautiful used truck. The finance department held my downpayment until my insurance payment arrived, 2 weeks instead of the anticipated 1 week. That was Lindsey Grey. Nothing but superlatives for the entire Stevinson Group. Decades long reliability , honesty, integrity is all I've known from the Stevinson Automotive Group. Thank you Kent Stevinson. Corporate style is always a top-down structure. When is the next understated great commercial?? Sell Away!!! Donald Renner 24999 Nakashima Dr Moffat, Co 81143 719 239 1326 More
Wow! I can’t say enough about Malory and Marc I called them and financed a brand new truck over the phone and they delivered it to my house 2 hours away! they went above and beyond with their service! Hig them and financed a brand new truck over the phone and they delivered it to my house 2 hours away! they went above and beyond with their service! Highly recommend Stevenson West! We now are the proud owners of two Toyota’s! Such solid vehicles!!! More
This was the single best car buying experience we have ever had. Graham Goguen truly provided incredible service from the beginning. He promptly replied to all questions and concerns and made the car buyi ever had. Graham Goguen truly provided incredible service from the beginning. He promptly replied to all questions and concerns and made the car buying process very easy for us. He went above and beyond the call of duty to deliver the vehicle we wanted. You truly deserve the outstanding reputation you have. Thank you. More