Stevinson Toyota West

My car buying experience at Stevinson Toyota West was better than I ever could have hoped for. My last car buying experience was a nightmare and I was very nervous about the whole idea of purchasing a ne better than I ever could have hoped for. My last car buying experience was a nightmare and I was very nervous about the whole idea of purchasing a new car and dealing with pushing car salesmen. I went in knowing the type of car I wanted and found it online at Stevinson Toyota West. I sent a pre-qualification request and asked about the Scion xB I found on the website. I received a call the next day from Hugh Fitzpatrick. Right of that bat I could tell he was a nice guy and not the pushy salesmen I had imagined. He gave me some great tips; I went in that evening to test drive the car and immediately fell in love. Hugh was very kind and helpful through the whole process. I had to bring my young girls with me and he was very kind to them as well. I ended up purchasing the car that evening! I also had the pleasure of working with Kendall Janak to close my deal. She was also a pleasure and was very thorough in explaining my financing options and add-ons. Never pushy and very kind to my daughters as well. I am the proud owner of a 2011 Scion xB and a very happy and satisfied customer of Steninson Toyota West! My girls were so impressed with Hugh and Kendall they went home that evening and made them handmade Valentine's to thank them for our new car! More

My experience at Toyota is always amazing! Always friendly workers. I've been coming here for years to get oil changes and you have really improved on your costumer service. Keep doing what you are friendly workers. I've been coming here for years to get oil changes and you have really improved on your costumer service. Keep doing what you are doing. More

The reason I gave Stevenson Toyota a good review is because of Debra King and Tony Salazar. From the very beginning Tony was kind and courteous and listen to my needs instead of selling me what he want because of Debra King and Tony Salazar. From the very beginning Tony was kind and courteous and listen to my needs instead of selling me what he wanted. This I know is great customer service because I am in sales myself. He was a good listener, didn't talk to much, and answered all of my questions honestly. I will be happy to send him referrals and stay in touch with him as well. Debra was also fantastic! She was very empathetic with my credit history and gave me an honest explanation on how/why I need to do specific things with my finances. Her consultive approach was very refreshing compared to other financial officers I have dealt with.During my time at Stevenson I felt comfortable always and left with a vehicle I actually wanted. More

Hugh was friendly and accommodating from the start. I appreciated his "no pressure, let's get you the right vehicle" attitude; it was refreshing. I think the staff are still learning the features of the appreciated his "no pressure, let's get you the right vehicle" attitude; it was refreshing. I think the staff are still learning the features of the new vehicles, I wonder if giving them time to sit and play with everything when the new cars arrive makes sense? I found I became the expert on what was offered on each model rather than the dealership staff. I also find it somewhat frustrating that there were relatively few options/packages available at the dealership for the 4runners. Overall the experience was quite wonderful. Hugh was fantastic, Debbie in finance was exceptionally friendly, and the manager John made me feel well cared for. More

We were pleased with the service we got from this dealership and Tony in particular. I had read the Yelp reviews and was a little hesitant but Tony was honest and open about everything. he found us m dealership and Tony in particular. I had read the Yelp reviews and was a little hesitant but Tony was honest and open about everything. he found us my wife's dream car and we walked out happy. we were also very impressed with Mikael Oliver who dealt with the financing aspect. More

Hugh was very helpful and friendly. I would definitely recommend him to all my friend. The best thing I appreciate most is that his does not try to sell something else. Thank you very much Hugh. recommend him to all my friend. The best thing I appreciate most is that his does not try to sell something else. Thank you very much Hugh. More

Otis was helpful in explaining the features and functions of our new car. There wasn't a lot of pressure, which made the experience that much better. of our new car. There wasn't a lot of pressure, which made the experience that much better. More

My experience purchasing a new 4Runner from Stevinson Toyota was a very positive one. Garrett Condra was very knowledgable on the vehicle and took the time to walk me through each of the vehicle's featu Toyota was a very positive one. Garrett Condra was very knowledgable on the vehicle and took the time to walk me through each of the vehicle's features. He even insisted that I try out the vehicle's 4x4 and directed me to a course at the dealership where we tested the offroad capability! At no point during the test drive/visit did I feel pressured to purchase the vehicle and following my visit Garrett was available to answer my questions yet did not bug with multiple follow up calls like most dealerships. When it came time to purchase the vehicle, Garret was very courteous and respectful and waited until late Friday when I was off work to walk me through the buying process. Even once the dealership closed on Friday night and after I finished the paperwork, Garrett took the time to connect my phone to the vehicle's bluetooth reciever and answered all of my questions. Overall a very positiv e experience and I would highly recommend working with Garrett Condra. More

The customer service that Otis provided was excellent. He took time with me to explain all of the features of the Toyota Highlander and was very knowledgeable. I have purchased several vehicles from Stev He took time with me to explain all of the features of the Toyota Highlander and was very knowledgeable. I have purchased several vehicles from Stevenson and he is overall the best salesperson I have worked with because of his knowledge and customer service. He even helped me setup the bluetooth because I did not have any idea how to do that. I appreciate his experience and will recommend him to anyone looking for a vehicle. More

Mark made this purchase for me and my wife extremely easy. We had a good idea in mind of what we were looking for and Mike and Mark assisted without pressuring for a larger sale. I would absolutely re easy. We had a good idea in mind of what we were looking for and Mike and Mark assisted without pressuring for a larger sale. I would absolutely recommend friends as well as plan to return myself. More