Stevinson Toyota West

We rated customer service as Good instead of Great because the experience started out oddly for a dealership. We wandered the lot and in the lobby looking at vehicles. In the lobby, there was a bustle because the experience started out oddly for a dealership. We wandered the lot and in the lobby looking at vehicles. In the lobby, there was a bustle of activity and employees walked by us, but no one approached or talked to us. It was not clear who the salespeople were, so we had to go up to the raised desk and asked for assistance. While it's good to not be badgered, we felt ignored. However, once Tony introduced himself, we were treated well and got a great price and service. Tony, who showed us the vehicle, and Mikael, who went through the financials with us, were knowledgeable, friendly, and professional. More

We went to Stevinson Toyota West to look at a Scion for my Daughter,It was the first time she's ever purchased a car and she's heard all the stories how salesmen are so pushy. Boy did we get a Great salesm my Daughter,It was the first time she's ever purchased a car and she's heard all the stories how salesmen are so pushy. Boy did we get a Great salesman,Hugh was the best salesman anyone could ask for,He was so friendly and listen to our needs.He understood our price&trade in that we were interested in. He explained everything we needed to know and was so down to earth. He made buying a car enjoyable! I would recommend Hugh Fitzpatrick to all our friends and family! He's an asset to Stevinson, I hope they realize what an exceptional salesman they have! Thanks for the great car and the great experience we shared buying a car from Hugh and Stevinson Toyota west. More

I love Stevinson Toyota West. This is my second car purchase with them and everyone is very friendly and helpful. I already knew what I wanted for a vehicle, but had a second option as well that fit m purchase with them and everyone is very friendly and helpful. I already knew what I wanted for a vehicle, but had a second option as well that fit my price range. Otis was extremely helpful in getting me into the car I REALLY wanted with all the features I needed plus some.....for the right price. Thank you, great job! More

When we came to Stevinson Toyota West, had put 14 years on my current car and it was time to get a new one. I was not looking foward to car shopping, but was plesantly surprised to see that the new car sal on my current car and it was time to get a new one. I was not looking foward to car shopping, but was plesantly surprised to see that the new car sales industry had changed. The high pressure sales technique was gone and the whole process had become more streamlined to make it easier and less tiresome. Kendall Janek was incredibly helpful and easy to work with. She put up with my indecisive issues and was always available for any questions I had. She made sure I understood all of the aspects of the RAV 4 and what Toyota had to offer. She also talked me thru the differences of buying vs leasing and the benefits of both. She was very flexible on scheduling of test drives and even an extended test drive. Kendall was very knowledgable about the RAV 4 and was able to answer all of our odd questions, as well as compare to the other vehicles we were looking at without "bad mouthing" the competition. The financial aspect of leasing a car was much quicker than I remember and also less stressful. At the same time we were working with Kendall we had contacted the Costco Car Sales division and were directed to work with Heath McNally. Both Kendall and Heath were very understanding and appreciative of us trying to get the best deal on the car. They worked together to finish off the final paperwork, and it was greatly appreciated. I look forward to working with Stevinson Toyota during the next 3 years of my lease. I new building is very nice and the little touches and amenities they offer will make car service visits more pleasant. More

Tony was great! He spent a ton of time with me trying to get some electronic features programmed and even offered to come help set up the garage door opener feature! Great, patient, and kind service! get some electronic features programmed and even offered to come help set up the garage door opener feature! Great, patient, and kind service! More

Tony was very helpful and informative. He contacted us immediately when we started our research for a new car. The process was straight forward and timely. Thanks Tony! immediately when we started our research for a new car. The process was straight forward and timely. Thanks Tony! More

Mark was great to work with! He was attentive and very helpful. I bought a new Prius and would strongly recommend Mark and the entire Stevinson West team! helpful. I bought a new Prius and would strongly recommend Mark and the entire Stevinson West team! More

Bought my sons 1st car from you guys & got a good deal on a far he loves! Thanks so much to Joe & Mike in finance. deal on a far he loves! Thanks so much to Joe & Mike in finance. More

My husband and I just went to look for a vehicle and we ended up finding one we wanted. Before the deal was closed we realized that the vehicle wasn't AWD, so we backed out. We thought about another vehic ended up finding one we wanted. Before the deal was closed we realized that the vehicle wasn't AWD, so we backed out. We thought about another vehicle over night and decided we wanted to see what Otis could do for us. I called him bright and early (on his mobile) because I didn't want that vehicle to be sold. Working with Otis was wonderful! He was very personable and an extremely hard worker. He really wanted to help us get the vehicle we wanted at the price we wanted. We left with the vehicle we wanted and a GREAT experience with Otis. We will definitely be returning to work with Otis when we are ready to get another vehicle. More

I was greeted immediately, and Hugh was right there to ask what my needs were. We had a seat at his desk and went over the vehicles that I wanted to look at. He got the keys and pulled both vehicles int ask what my needs were. We had a seat at his desk and went over the vehicles that I wanted to look at. He got the keys and pulled both vehicles into the garage, because it was raining. This gave me a chance to look and compare the vehicles. Hugh negotiated the price for me in a very timely fashion, being respectful of my time also. We set up the test drive for the next morning and everything was ready for me. Hugh then took me up to Deb King's office and she very efficiently had everything ready for me to sign. She also gave me the option to finance part of the purchase so that I could rebuild my credit. In my opinion, that was above and beyond what was required. I felt the personal touch during the whole car buying experience, and I would recommend the Stevinson Toyota West team to anyone. More