Stevinson Toyota West

Service was excellent and dealer was very flexible on the price of the vehicle as well as financing. James E. was pleasant to work with and delivered top notch service. Thanks for the new car James! price of the vehicle as well as financing. James E. was pleasant to work with and delivered top notch service. Thanks for the new car James! More

I was surprisingly impressed with this experience. Buying a new car usually ranks up there with getting a root canal but I was pleasantly surprised by the process at Stevinson Toyota West. The entire Buying a new car usually ranks up there with getting a root canal but I was pleasantly surprised by the process at Stevinson Toyota West. The entire staff was nice and the sales consultant we met with, Hugh Fitzpatrick was incredible! Definitely search him out if you’re looking for a new car. He is very easy to work with, very honest, and truly cares about getting the best product and deal for you and your family. It was a good experience and I definitely would buy another Toyota just because of how great Hugh, and the Toyota team was to work with. More

Great place to do business. Tom kimball was my sales person. Met all my needs. He helped me choose the right car for my needs. The test drive was perfect. Happy with finance. I will continue to do busin person. Met all my needs. He helped me choose the right car for my needs. The test drive was perfect. Happy with finance. I will continue to do business with stevinson automotive. More

This is a nice dealership to do business with. The showroom is top notch and the selection of vehicles is very good. The whole staff was very easy to work with to include the negotiator and the finan showroom is top notch and the selection of vehicles is very good. The whole staff was very easy to work with to include the negotiator and the finance group. The dealership also has a very nice service of offering snacks and beverages for customers waiting for service or those waiting for paperwork to get completed. Everything just seemed very high class. I must say, however, that the real pleasure was in working with James Edwards. He was prompt and answered the many questions I had; mostly over the phone from the comfort of my home. He was excellent with the kids and they had several laughs. Very considerate and respectful of my time. What else can I say? More

James was very attentive and patient. Everyone at the dealership was very friendly and helpful. They really know how to treat their customers at this dealership. dealership was very friendly and helpful. They really know how to treat their customers at this dealership. More

Our experience in purchasing our new Toyota at Stevinson Toyota West was nothing short of exceptional. Our Sales Consultant, Otis Plant, went out of his way to make us feel comfortable throughout the entir Toyota West was nothing short of exceptional. Our Sales Consultant, Otis Plant, went out of his way to make us feel comfortable throughout the entire process. We had done quite a bit of research on the automobile we were looking to aquire and Otis allowed us to ask questions and provided knowledgeable information around those inquiries. Additionally, without being pushy, he pointed out features and provided important additional information of which we were unaware but were beneficial in our final decision making process. Otis' manner was completely opposite that of the 'typical care salesman' and we felt that he genuinely had our best interests as customers as his top priority. Once we came to an agreement to purchase the car, Otis stayed with us until the Finance Consultant was able to meet with us. He could have left us in a waiting area to go out and try to obtain the next sale, but he did not. And once the financing portion of our experience was complete he met us out front with the truck and helped us to integrate our phones and made sure that it was detailed properly and that we had all of our supplemental information. Otis was fantastic. We will recommend to people that we know are in the market for a Toyota or a Scion to go see him. Our financing experience was just as good. Deb Avants-King was extremely pleasant and after about 5 minutes with her we felt as if we had been friends for years. She worked very hard on getting us the best financing rate possible - and she did just that. Her explanations of the benefits of the additional services that were available were knowledgeable and again, not pushy, and we ended up getting the extended warranty and the alarm system for the truck. She was efficient and explained everything that we signed thouroughly. Deb was amazing and only made the experience that we had selecting and agreeing to buy the car that much better. Finally, I want to recognize the Service Staff that prepped and gassed our truck. I am sure that these folks never get the credit they deserve. And they definitely deserved it on that day. They were backed up with new sales waiting to be serviced and they did a phenominal job with the detailing and prepping of the car. I wish that I knew their names to recognize them personally. Unfortunatley, the guys doing all the hard work behind the scenes always remain anonymous. Kudos to the Service Staff working that day - great job. I will now bring this rant to a close. Great experience. We will recommend Stevinson Toyota West to anyone we hear looking for an automobile. Thank you Otis, Deb and to the butt busting Service Staff. You made our day great. And just to emphasize how great our experience was - we arrived without the intent to purchase a car - just to look. More

Tony responded quickly to the initial e-mail about our interest in a Rav4. We looked at a Honda-CRV and test drove it before heading over to Stevinson. We were glad to take the test drive in the Rav4 with interest in a Rav4. We looked at a Honda-CRV and test drove it before heading over to Stevinson. We were glad to take the test drive in the Rav4 without a sales person hanging out in the back. By the time we got back to the dealership, we had pretty much made our decision. Tony took the time to print out the various scenarios (for down payment amounts), so we knew what we would be paying. We had to wait a little while to sign the paperwork, and Tony checked in with us frequently. When we were done after 10 p.m., Tony was still there and showed us how to use the Bluetooth and also put the temporary tag in the car. We never felt pressured, which was extremely nice. At the same time, Tony assisted us in every step of the process. Gayle & Darrell More

My Mother and I arrived and we were immediately greeted with a friendly face, as well as a knowledgeable one. Hugh was great at making sure that our questions were answered, and that we were comfortable th with a friendly face, as well as a knowledgeable one. Hugh was great at making sure that our questions were answered, and that we were comfortable the whole time. Once inside, the paperwork process was relatively painless (for paperwork), and we were taken care of in a professional manner in the financing department. Overall, a solid experience, good from one end to the other. More

I'm a first time car buyer and Josh Ross did a great job of making me feel confident and comfortable with my purchase. I would definitely recommend Stevinson Toyota West. job of making me feel confident and comfortable with my purchase. I would definitely recommend Stevinson Toyota West. More

Mark went out of his way to help us get the deal we needed to walk out of the dealership with our new (used) vehicle. He was very friendly and helpful and we enjoyed working with him. And thanks to t needed to walk out of the dealership with our new (used) vehicle. He was very friendly and helpful and we enjoyed working with him. And thanks to the guys "up above" who were so patient with our bargaining and helped us get the price we needed! The guy we worked with in the Finance Department was also great and worked to get us a loan with a lower interest rate so we could afford the higher warranty package. We rated quality of work as "good" and not excellent only because the vehicle could have been a little better detailed on the inside. We cleaned up some spots (ie. red marker on the dash) with some Armor All at home on our own. Not a big deal-just a little annoying. Also, there is a small crack in the windshield which we didn't notice until driving away (our bad) that we'll have to fix on our own. We thought Stevinson might have noticed that before selling the vehicle since it was priced according to the "excellent" blue book standards. Like I said, nothing major and nothing to do with the excellent attention we received from Mark. More