Stevinson Toyota West

My Mother and I arrived and we were immediately greeted with a friendly face, as well as a knowledgeable one. Hugh was great at making sure that our questions were answered, and that we were comfortable th with a friendly face, as well as a knowledgeable one. Hugh was great at making sure that our questions were answered, and that we were comfortable the whole time. Once inside, the paperwork process was relatively painless (for paperwork), and we were taken care of in a professional manner in the financing department. Overall, a solid experience, good from one end to the other. More

Mark went out of his way to help us get the deal we needed to walk out of the dealership with our new (used) vehicle. He was very friendly and helpful and we enjoyed working with him. And thanks to t needed to walk out of the dealership with our new (used) vehicle. He was very friendly and helpful and we enjoyed working with him. And thanks to the guys "up above" who were so patient with our bargaining and helped us get the price we needed! The guy we worked with in the Finance Department was also great and worked to get us a loan with a lower interest rate so we could afford the higher warranty package. We rated quality of work as "good" and not excellent only because the vehicle could have been a little better detailed on the inside. We cleaned up some spots (ie. red marker on the dash) with some Armor All at home on our own. Not a big deal-just a little annoying. Also, there is a small crack in the windshield which we didn't notice until driving away (our bad) that we'll have to fix on our own. We thought Stevinson might have noticed that before selling the vehicle since it was priced according to the "excellent" blue book standards. Like I said, nothing major and nothing to do with the excellent attention we received from Mark. More

I'm a first time car buyer and Josh Ross did a great job of making me feel confident and comfortable with my purchase. I would definitely recommend Stevinson Toyota West. job of making me feel confident and comfortable with my purchase. I would definitely recommend Stevinson Toyota West. More

I gave a rating of 5's for all categories because of my experience with Josh Ross. He has a serious command of vehicles and options. Josh is extremely comfortable to be around, talk to, deal with, and my experience with Josh Ross. He has a serious command of vehicles and options. Josh is extremely comfortable to be around, talk to, deal with, and very helpful when it comes to all aspects of upgrades, costs, options, and final pricing. In my deal I ended up taking a full day of josh's time and josh never made me feel like I was consuming his time. I had tough questions, requirements, and was not going to make the purchase until I was satisfied and josh made that happen. I love the truck and josh made the experience of buying a vehicle a lot easier than any new vehicle purchase I've ever made in the past. thx josh!! More

My husband and I love Sam. We trust him and that says a lot when you are talking about a car salesman. He knows everything about our family and he never forgets a special event and has even called when he lot when you are talking about a car salesman. He knows everything about our family and he never forgets a special event and has even called when he hears of a sad event in our lives. Sam stays late to help us with our purchase when we can't complete the deal during normal business hours. I can't really say enough about Sam and the way Stevinson has treated us. We have bought several cars there. More

Great experience with Tony, he was able to find the truck I was looking for at the price I needed. This is my second purchase from Stevenson. I was looking for at the price I needed. This is my second purchase from Stevenson. More

My wife and I visited Stevinson Toyota West this past Saturday looking for a new Toyota 4Runner. We were met immediately by Tom Kimball, who asked if he could help us. We started by looking at a few 4R Saturday looking for a new Toyota 4Runner. We were met immediately by Tom Kimball, who asked if he could help us. We started by looking at a few 4Runners, and then I showed Tom the ones I was most interested in on a printout I had brought along listing Stevinson West's available stock. Unfortunately one had already been sold, which Tom was quickly able to determine for us, so we looked at one of the others. Tom did a great job answering nearly all of the questions we had on it, and he was able to get quick answers to the few questions he wasn't sure about. Rather than pressure us in any manner, he went out of his way to find out exactly what we were looking for and which features were most important to us. We took the 4Runner out for a test drive, and Tom was more than happy to let us put the vehicle through its paces. He made a great number of suggestions about trying out/testing different features, often successfully anticipating many of my questions, and more importantly bringing up important issues that I would have forgotten about. Once my wife and I had decided that we had found the vehicle that would work best for us, we went inside to talk numbers. Again there was really no pressure from Tom during what has, in the past for us, been a very difficult and tiresome process. We worked out a reasonable deal with Tom quite quickly, and were pleased with what he was able to do for us in terms of a discounted price. I felt that, in contrast to my experience with other dealers, we came very quickly to a fair price. Tom took us upstairs to work out financing details with Mikael Oliver. Our time spent with Mikael was very pleasant also. Even though we had to spend a good bit of time signing a large number of forms, most of them to "keep the lawyers happy," the fact that Mikael was so personable made the time go pretty quickly! He clearly presented to us the various warranty packages we could choose from, and as Tom had done with the 4Runner, helped us greatly in determining what the best fit for us was, without any sort of pressure. He let us know about other sorts of treatments we could have performed on the 4Runner, some of which we opted for and others not, but he was fine with our choices pro or con--again, no pressure one way or the other. When we finished with Mikael, Tom was there waiting for us, and, as he had throughout our visit, asked if we needed anything in the way of snacks or drinks. He told us that the vehicle was about ready, but since it was about lunch time, we asked if we could go out for lunch and come back a bit later and finish things up. He was more than accommodating as far as that request was concerned, and even gave us quick and precise directions to the local Panera, to which we walked for an enjoyable lunch. When we returned, Tom was immediately available to us, and rather than let me just take off in the new vehicle, he made sure that we carefully inspected it for any signs of damage. Then he went through all of the other details related to the 4Runner and its operation, which turned out to be very helpful. He went so far as to very patiently take me through the process of "pairing" my Iphone with the Bluetooth option of the 4Runner, so that I was able to use the hands-free calling features before even leaving the lot. Before my wife and I started dating some years ago, we had each coincidentally purchased our last vehicles from Stevinson West. We returned both because of the great selection of vehicles offered there, but also because of the positive experiences each of us had had there earlier. I think that it's safe to say we'll definitely be returning to Stevinson Toyota West when the time comes for another vehicle (probably to replace my wife's car in a few years). We will certainly be asking to work with Tom Kimball when we do! More

I request that you DO NOT sell or use my e-mail in any form or fashion, please! James Edwards was my salesperson and did a great job! He knew who to go to for additional information and was very frien form or fashion, please! James Edwards was my salesperson and did a great job! He knew who to go to for additional information and was very friendly. I felt very comfortable with Jim. Brian Ballard was my service consultant and made sure that I received all the proper care for the long term services on my new Camery LE Hybred. Reese Jones recommended a number of extras that would ensure that our back seat was protected from our service dog! I liked the way he took care of my needs in that department, and felt comfortable with Reese. Debra Avants-King and Marc Csentery were awesome in helping me get all the financing from a new company. Debra had a contact at Toyota (Jill) and helped me get all the bells and perks for this car! Marc Csentery helped with the inital work with my credit union, and that was quite time consuming, and he persisted in getting me what I requested. Mike Butterfield was overseeing everyone to make sure that all our needs were attended too! If I missed someone, please forgive ~ like the lady at the snack counter and the cashier who helped me get the $2,000 credit! More

Highly satisfied with purchase experience from Sam Kozlowics . He was professional knowledgeable and pleasant to work with. Will defiantly recommend him and this dealership to my friends and relative Kozlowics . He was professional knowledgeable and pleasant to work with. Will defiantly recommend him and this dealership to my friends and relatives. More

Great car buying experience! Would definitely recommend. Only issue was that the car wasn't well detailed when we took possession, but the sales manager offered to have us bring it in to a sister dealership Only issue was that the car wasn't well detailed when we took possession, but the sales manager offered to have us bring it in to a sister dealership closer to our home to have the work done. Great value for the car and our trade-in. Everyone was friendly and accommodating. Goes in the books as one of the best car buying experiences we've had. More