Stevinson Toyota West

My partner and I had a great experience with Stevinson's when we purchase her car a few months ago and can say now that we have now had 2 great experiences. Jeff was patient with us but also ke Stevinson's when we purchase her car a few months ago and can say now that we have now had 2 great experiences. Jeff was patient with us but also kept in touch to see if there was anything else he could do to help us make our decision on whether we purchased our new vehicle. Thanks again Stevinson's for making a car buying experience a good one! Thank you! Tracy More

Immediately when I began to work with Hugh I was very impressed with the way he handled the whole car buying experience. Not once was I pressured to upgrade anything in the vehicle I had wanted to purcha impressed with the way he handled the whole car buying experience. Not once was I pressured to upgrade anything in the vehicle I had wanted to purchase. Hugh simply listened, took notes, retrieved what I had wanted and that was it. Thanks again Hugh! More

After having a bad experience at another dealership that morning, we headed for Stevenson Toyota for an appointment we had previously made with Hugh Fitzpatrick When I had talked to Hugh a few days earlier, morning, we headed for Stevenson Toyota for an appointment we had previously made with Hugh Fitzpatrick When I had talked to Hugh a few days earlier, I knew immediately that this was someone I wanted to deal with. I explained that we had always been a family of big cars and we were considering the Highlander or 4Runner, but I was concerned about their size not being a big as I would like. Instead of using a bunch of hyperbole to tell me how safe they are, he resorted to a strange thing.......FACTS. He looked up the length of the Highlander vs. 4Runner and gave me the exact dimensions so that I could make up my own mind. I knew then, at that moment, this was someone I wanted to deal with. Back to Saturday morning..........I had called Hugh a few hours earlier explaining that I would be a couple of hours late and he was very gracious and said he would try to help us if he wasn't with another customer and if he was busy he would hand us off to a friend. As luck would have, when we got there, Hugh was in the middle of writing up a deal, but he still spent time with us. After we explained what had happened at the previous dealership, we were in no mood for any lies or any type of salesmanship. Instead of being "put off" by us telling him that, he took it to heart and walked us over to his friend, Drew Anderson. Once again, we made it very clear that we were not in the mood for games. While most salesman would be condescending toward us, Hugh and Drew sincerely seemed to understand. For the next several hours, we test drove a couple of vehicles and decided on buying the 4Runner. We had a 2004 GMC Yukon for trade-in and we feel that we got a very fair value without any games. During this time, Hugh would continue to come and make sure that we were being well taken care of. Sitting down with Drew was like sitting down with a friend or neighbor. Knowing the situation we had just come from, Drew didn't play the normal sales games of going back and forth to the sales manager trying to get the "so called" best deal. He came back right away with their very best offer which we knew was an exceptional offer after doing more than 20 hours of research on the Internet of prices and reviews. Everything Drew did was in black and white and was easy to understand (which is very rare at a car dealership). As we were going up to finance, I explained to Drew some of the games that previous salesman have tried to play in selling you the moon when you are in the finance office. Drew went in ahead of us spoke with Mikael and let him know the bad experiences we have had in the past with other dealerships and that if any kind of upselling took place we would walk out. To top our experience off, Mikael was one of the kindest, most knowledgeable finance managers we have ever dealt with and offered an array of items we could purchases, i.e., extended warranty, etc., but did not pressure us in any way. To sum up this very long review, our experience at Stevenson Toyota West was the best car buying experience we have ever had in our 50+ years. We highly recommend them to anyone and we will be lifetime customers. Actually, our son will be needing a car in the next year and we will DEFINITELY be back. More

This was the most pleasant new vehicle shopping experience I've had. Joe sent me information and pricing on the vehicle I was interested in, and then gave me my space to compare options from other experience I've had. Joe sent me information and pricing on the vehicle I was interested in, and then gave me my space to compare options from other dealers. I've always had to argue with dealerships over the price of my trade in too, but Stevinson offered me what I wanted for my vehicle without any haggling. More

I enjoy car shopping about as much as a root canal, but Tony was really easy to work with. Friendly, informative, and we felt he gave us a decent trade on our Colorado. A good sales technique is to limit Tony was really easy to work with. Friendly, informative, and we felt he gave us a decent trade on our Colorado. A good sales technique is to limit the high pressure, and Tony did that well. He let us make our decision rather than pushing it on us. Thanks! More

Tony made this the best car buying experience I have ever had! He was so great to work with and spent time with me familiarizing me with my new car. Thanks so much, jerris Knaisch had! He was so great to work with and spent time with me familiarizing me with my new car. Thanks so much, jerris Knaisch More

I purchased a used car that had a pre-existing problem. The whole staff was very helpful in getting the repairs made at no cost to me AND providing me with a rental car. Highly recommend!! The whole staff was very helpful in getting the repairs made at no cost to me AND providing me with a rental car. Highly recommend!! More

I was very taken care of, the salesman was confident and truthful in his deal which gave me confidence in the purchase. I didn't feel pushed into the car and I felt like I was listened to. truthful in his deal which gave me confidence in the purchase. I didn't feel pushed into the car and I felt like I was listened to. More

Kendall was extremely helpful with our stressful situation of finding a car in a short amount of time. My son was leaving town in 4 days and wont be back for 3 weeks, we were in a time crunch, as he situation of finding a car in a short amount of time. My son was leaving town in 4 days and wont be back for 3 weeks, we were in a time crunch, as he was without a vehicle. She was kind and courteous on all levels. The finance department has been very helpful in our situation also. I will recommend Kendall and this dealership to all my friends! Thank you again! More

The sales staff at STW are second to none. I have bought a number of brand new and used vehicle there for the last 10+ years and will not buy a vehicle anywhere else. a number of brand new and used vehicle there for the last 10+ years and will not buy a vehicle anywhere else. More