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Stevinson Toyota West

Lakewood, CO

Overview
Reviews
Vehicles
4.4
5,392 Reviews
Call Dealership (720) 902-9966
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780 Denver West Colorado Mills Blvd.

Lakewood, CO

80401

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Showing 5,392 reviews

May 07, 2025

Seems every time I have a scheduled service they’re 2-3 hours behind! I feel the customer service is lacking at this service department! I have owned various brands of cars and service was great! This deal More

by T.engelsman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Anderson
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May 23, 2025 -

Stevinson Toyota West responded

Thank you for taking the time to share your feedback. We understand how frustrating it is to consistently experience long delays despite having a scheduled appointment, and we apologize for the inconvenience. Your comments about over-scheduling and the impact on service quality are valid and will be shared with our team. Please contact us at your earliest convenience so we can discuss your experience further and work toward a better solution. - Bill Benson, Service Manager, (720) 249-1512

May 06, 2025

Alex in service was super easy to work with and was extremely helpful. Knowledge of vehicles and service times was top notch More

by michaelw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex MacRae
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May 05, 2025

Excellent, prompt, knowledgeable service! We have gone to Stevinson for years and always been happy with the service department. More

by Queenie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex MacRae
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May 05, 2025

I got good service while I waited. Not any pressure to have additional work done. More

by Gdummer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Kopischke
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May 04, 2025

Even though the service department was very busy, they handled my car's service efficiently. Because of the time required, I was offered a Lyft ride to home and back More

by linmid
Recommend Dealer
Yes
Employees Worked With
Tyler
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May 03, 2025

Alex was great, when the part wasn’t available on the day of my appointment, he went out of his way to make it work the next day More

by oldmooj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doesn’t look like like the same person I dealt with, but his name is Alex, Alex MacRae
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May 02, 2025

Awesone work coordinating efforts together as a Team and Team West smStevinson treated me well thank you More

by arindels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan five star sales mgr, Alex MacRae
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May 01, 2025

Clean, friendly service rep. Time it took for repair was as quoted. Answered our questions. Went the extra mile More

by czechdnl
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex MacRae
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May 01, 2025

Always great, they helped me get in and out so I can be at work in time More

by laurens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole
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May 01, 2025

Friendly service! Dog friendly. Had to ask for water cooler refill. Will be going back More

by amybueling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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