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Stevinson Toyota West

Lakewood, CO

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0 Reviews

780 Denver West Colorado Mills Blvd.

Lakewood, CO

80401

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Showing 5,612 reviews

September 06, 2025

The dealership had an extensive inventory of vehicles and the facility was spacious and well kept. My sales agent, Brennan Schrader, did a fantastic job of selling me a 4 Runner. More

by Christinalanderyou
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brannen Schrader
September 06, 2025

Charged me over $200 for a diagnostic telling me the transmission shifting is poor and needs a rebuild when there is a clear P0750 Shift Solenoid A Fault code, in which the Solenoid controls the flow of More

by officialjonathangreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know their name and don’t care
Sep 09, 2025 -

Stevinson Toyota West responded

Jonathan, thank you for taking the time to leave such a detailed review. I want to sincerely apologize for your experience and the frustration this caused. I understand how upsetting it must have been to be told you might need a full rebuild when there was a clear fault code that could have pointed to a simpler repair. That is not how your visit should have been handled, and I take your feedback very seriously. If there is anything you’d like to discuss further, please don’t hesitate to contact me directly at your earliest convenience. I want to ensure your concerns are addressed properly. - Bill Benson, Service Manager, (720) 249-1512

September 05, 2025

It took 6 hours to rotate for tires and change the oil. I consider that unacceptable. More

by Dhamilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blaine
Sep 09, 2025 -

Stevinson Toyota West responded

Thank you for your feedback. I understand how frustrating it must have been for your service to take longer than expected. We do our best to manage appointment flow and volume, but clearly there was a disconnect here. If you’d like to go over the details of your visit, I’d welcome the chance to speak with you directly. Please feel free to contact me at your earliest convenience so I can address your concerns. - Bill Benson, Service Manager, (720) 249-1512

September 04, 2025

Dealership is great. Alex the salesman called my husband a cradle robber & was extremely rude. More

by Sasha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex
Sep 09, 2025 -

Stevinson Toyota West responded

Sasha, thank you for sharing this feedback. I'm glad to hear that you found the dealership itself to be great, but I'm very sorry to learn about your experience with one of our team members. A guest should never feel disrespected or spoken to in a rude manner, and I regret that this happened during your visit. I take comments like this very seriously, and I want to make sure your concerns are fully addressed. Please contact me directly at your earliest convenience so we can discuss this further and work toward making it right. - Keith Dennis, General Manager, (303) 273-5128

September 04, 2025

I’ve been going to Stevinson West for years. Staff is efficient and cordial despite being very busy. More

by Linden612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Stevens
September 02, 2025

Jordan did a great job. I live 4 hours away from this dealership and I was not in and out like I wanted to be but that was partially due to an issue with the clear bra and t More

by Seth G
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Pack
September 01, 2025

I scheduled an oil change and when I arrived it was clear that Stevinson over books service. I was informed I would have a 3 hour wait despite having an appointment for service. After two hours of waiting I More

by imwittiernu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christofer
Sep 05, 2025 -

Stevinson Toyota West responded

Thank you for taking the time to share your experience. I want to sincerely apologize for the repeated delays and frustration you’ve encountered. I understand how discouraging it must be to feel like your time isn’t being respected, and I regret that this has been your experience with us. Your comments about overbooking and long wait times are serious concerns, and I take them to heart. I’d like the opportunity to better understand what happened and work toward restoring your trust. Please contact me directly at your earliest convenience so we can discuss this further. - Bill Benson, Service Manager, (720) 249-1512

September 01, 2025

After 4 visits over a 6 week period, and a 5+ hour wait, I was told that the parts for my repair had been given to someone else. I only wish I could rate them lower. More

by Jimdinco9
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JStevens
Sep 05, 2025 -

Stevinson Toyota West responded

Jim, thank you for sharing your feedback. I want to sincerely apologize for the experience you’ve described. After multiple visits and hours of waiting, you should never be told that the parts for your repair were given to someone else. That is extremely frustrating, and I understand why you would feel let down and upset by the lack of accountability in how your repair was handled. I would like the chance to look into what happened and make sure your concerns are properly addressed. Please contact me directly at your earliest convenience so I can review this situation with you. - Bill Benson, Service Manager, (720) 249-1512

August 31, 2025

Found the problem, fixed the problem! Great service, thank you Angela! No charge, EXCELLENT! Not what I expected at a fealership… delighted! More

by carolobr3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela
August 31, 2025

My advisor was great. Very friendly and courteous. I was in and out in no time at all. More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
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