Stevinson Toyota West

Terrible customer service and overall care of your car. Went for a 10,000 mile new car Toyota warranty service. They did a horrible job and dumped oil all over the engine and components under the hood resu Went for a 10,000 mile new car Toyota warranty service. They did a horrible job and dumped oil all over the engine and components under the hood resulting in my new car smoking and smelling horrible. Zero accountability by the customer service rep, Blaine. Outright rude and condescending. I asked for the service manager to call me, which never happened. I left another message for the service manager and still have never received a return call. Do yourself a favor, if you like your car and being treated with respect- go somewhere else! More

Great service, location, and availability! I bought my Toyota at another dealership, but I really enjoy my experience and convenience at Stevinson West! I bought my Toyota at another dealership, but I really enjoy my experience and convenience at Stevinson West! More

Truly abysmal. Others may want to save both time and money. A 2023 Toyota RAV4 was purchased approximately one year ago at 38,000 miles. Since that time, the check Others may want to save both time and money. A 2023 Toyota RAV4 was purchased approximately one year ago at 38,000 miles. Since that time, the check engine light has been illuminated more often than not, disabling basic vehicle features such as cruise control and driver assistance systems. Within the first month of ownership, the vehicle was taken to Stevenson Toyota West after the check engine light appeared just days before holiday travel. The vehicle remained there for nearly a month while a rental car was required to travel out of state. A “full diagnostic” was reportedly completed, and the issue was identified as a faulty gas cap. The check engine light has since returned repeatedly, each time attributed to the same gas cap, no one ever gave me the option to replace it. After continued failures, an independent service professional identified an EVAP system leak and indicated it should be covered under warranty. When this information was brought back to Stevenson Toyota West, where I waited 5 hours to tell me it was the gas cap, an additional $150 diagnostic fee along with a new gas cap that I REQUESTED and paid for—still without resolution. I waited multiple hours on that appointment, even after multiple conversations. During that same visit, recommendations were made to replace tires, struts, and shocks due to “wear,” despite those components having been replaced approximately one week earlier. This raised serious concerns about the reliability of the inspection process. The check engine light is now on again. It was communicated that nothing further could be done unless the vehicle was physically returned to Colorado and that the light should simply be “reset” while out of state—despite the fact that reputable service providers will not reset a check engine light without first performing a diagnostic. Diagnostic fees and gas cap charges were incurred at approximately 48,000 miles, even after it was clearly stated that returning before crossing the 50,000-mile warranty threshold would not be possible. The service manager personally installed the most recent gas cap and stated the vehicle was “fine.” It plainly was not. At this point, this reflects a pattern of misdiagnosis, unnecessary charges, and poor warranty handling rather than an isolated mistake. This experience is being documented, and information is being sought regarding whether others have experienced similar issues. Update:
The vehicle was taken to a local Toyota dealership, where the issue was immediately diagnosed as an EVAP system problem. The correct part has already been ordered and is scheduled for delivery tomorrow. The dealership completed the diagnostic, handled everything efficiently, had the customer in and out in under two hours, and even washed the car before sending it home. The repair is expected to be completed by tomorrow afternoon. The contrast in competence and customer service was stark. More

Chris Barttelbort is an excellent service advisor. He pays close attention to details and communicates well. He pays close attention to details and communicates well. More

The service was great. anthony the sales man was very helpful. Done his best to get me into the car that I wanted. I would recommend him fir any of my car needs .gray done anthony the sales man was very helpful. Done his best to get me into the car that I wanted. I would recommend him fir any of my car needs .gray done his vest to get me the best deal so I can get ito the car with the right lender.he was very helpful..u have a great team I would recommend friends and family to Stevenson Toyota west . More

I waited almost 4 hours on an oil change and tire rotation! I had an appointment! Then after I left I noticed the air filter was not replaced and laying out on the open glove compartment. I had to dr rotation! I had an appointment! Then after I left I noticed the air filter was not replaced and laying out on the open glove compartment. I had to drive back and wait for someone to put it back in. Horrible service! I won't be going back there! More

Alex Macre was one of the best service advisors I have ever had the pleasure of dealing with! He was right on point with my estimate and I was not even expecting my vehicle back the same day much less get ever had the pleasure of dealing with! He was right on point with my estimate and I was not even expecting my vehicle back the same day much less getting it back in a few hours.therefore the technician also did an incredible job getting it repaired and done correctly! I have to say I will be returning to Stevinson Toyota for all my repair needs. Thank you so much! More

Terrible customer service. The service department employees individuals that have a bad attitude and are not customer friendly. A simple oil change turned into a 3-hour ordeal The service department employees individuals that have a bad attitude and are not customer friendly. A simple oil change turned into a 3-hour ordeal and it was never completed More

>2. 5 hours for an oil change WITH an appointment is a bit extreme. Moreover, when you advertise an all inclusive special, I would think you would deliver 5 hours for an oil change WITH an appointment is a bit extreme. Moreover, when you advertise an all inclusive special, I would think you would deliver on all the services promoted. More

John laroca was about as rude and threatening as i have ever experirnced at any dealership ever experirnced at any dealership More