Stevinson Toyota West

PROS - Great price on a used 2002 Toyota Sequoia - PROS - Great price on a used 2002 Toyota Sequoia - Vehicle was in good repair - I wasn't lied to about the condition - Negotiations were relat PROS - Great price on a used 2002 Toyota Sequoia - Vehicle was in good repair - I wasn't lied to about the condition - Negotiations were relatively painless - I wasn't shown vehicles I wasn't interested in - They didn't push vehicles on me that were outside of my budget - I got a fair value for my trade-in CONS - After negotiations were completed it took almost four hours to complete the sale - The vehicle I ended up purchasing was completely skipped, even though it matched my requirements perfectly; I had to ask about it - I was told to not state any bad experiences in this review, only good ones Before writing this review I was fully prepared to recommend this dealership based on all of PROS that I listed. Out of the seven other dealerships I went to looking for used vehicles, Stevinson Toyota was by far the easiest to deal with. It actually caught me off guard how easy the transaction was, which, in my opinion, is fantastic customer service - I couldn't ask for more as an American consumer. However, the email I received from the sales person concerning this review is what will guarantee that I never use this dealership again, nor recommend it to anyone else: NOTE - My original post was deleted because I posted the email I received from the sales associate. To paraphrase, I was told in the email that I was only to say good things about the company and to refrain from posting anything that could be considered negative about my experience. So what I was told was to only say good things about my experience and if I legitimately had any issues I needed to keep my mouth shut. This is unacceptable. I could've understood if they asked that if I had any problems to represent them factually and uninflated, but I was actually told to ignore the bad things. While I had an overall good experience with this dealership, an email like this makes me feel like they might have legitimate complaints against them and instead of attacking the problem and fixing it like a responsible business, they're just telling people to keep quiet. Keep in mind that this is an assumption on my part, but I cannot see any other explanation. I was very excited about my experience and the vehicle I bought, but when I received that email I was sorely disappointed - it was like a slap to the face. I was going to write a fantastic review up until that point. Keep in mind that this is solely my opinion based off of my experience and should not deter you from checking this dealer out; just be careful and do your research. More

Bought new in 2006 and have serviced there since. Not sure why I continue as service has gone steadily downhill. They will try to squeeze every dollar possible out of you, it is a game. No different than sure why I continue as service has gone steadily downhill. They will try to squeeze every dollar possible out of you, it is a game. No different than any other dealer, too bad. They used to be better. More

Very simple transaction, haggling was a little annoying, don't know why all dealerships don't just go to a "low price" type model but whatever. Friendly staff, pleasant atmosphere. don't know why all dealerships don't just go to a "low price" type model but whatever. Friendly staff, pleasant atmosphere. More

I was refer to Hoang by a friend, he was very patient with me, gave me a great deal on a RAV4 and the whole sale process was smooth. I will definitely recommend Hoang to my friends and family. with me, gave me a great deal on a RAV4 and the whole sale process was smooth. I will definitely recommend Hoang to my friends and family. More

My overall experience with Stevenson Toyota was excellent. I like what you have implemented on your lot for a family like ours. I was able to buy a quality used car. Klaus was great with his feedba excellent. I like what you have implemented on your lot for a family like ours. I was able to buy a quality used car. Klaus was great with his feedback of the cars performance, when asked. He let me experience the cars performance,not sell me on it. Klaus found me answers about the break alignment and financial issue through the team work provide in the dealership. I do feel that your goal is to provide quality cars that work with the individuals needs and budget. Deb was very gracious with setting up the parameter of the finances, Mike was assuring of the financial teams follow through, Jay was helpful in getting me to follow through on previous conversations with Deb and Mike. Your parts dealers and service staff helped answers my short term and longer term service questions of our 1998 Toyota Avalon. I believe they were Derek and Rick. I do apologize if I miss their names. They gave confidence to what I would experience if more so off the lot. Have a great day! Steve Greve More

My new truck buying experience was outstanding. I worked with Will Douglas whom I consider to be the best salesperson I have ever dealt with in purchasing a new vehicle. He is very helpful and pays attentio with Will Douglas whom I consider to be the best salesperson I have ever dealt with in purchasing a new vehicle. He is very helpful and pays attention to his customers. I never felt any pressure to buy, and he was always willing to work with me during the process. My highest compliments to Will. Overall, all of the people involved were great to work with and I would definately purchase another vehicle at Stevinson and work with Will again. More

I would recommend this dealership because of the level of professionalism. I worked with Steve and he delivered everything that was promised! He is extremely friendly, personable, and was not at all pushy! I professionalism. I worked with Steve and he delivered everything that was promised! He is extremely friendly, personable, and was not at all pushy! I would 100% recommend Steve and this dealership! More

We went in to test drive a Rav4 - saw a prius & loved it but didn't want a car that was %100 made in Japan. We are big on made in America. We saw the Camry & fell in love. Klaus was a great sales perso it but didn't want a car that was %100 made in Japan. We are big on made in America. We saw the Camry & fell in love. Klaus was a great sales person. He listened well and was very professional, courteous & patient. We told him all the options we were interested in & he found a Camry with all the toys we wanted. I feel like we got a fair price. Thank you Klaus! More

I have visited the dealership on several occasions but this time was delighted to find Steve a very professional and helpful salesman that worked with me to find the right vehicle. I would thoroughly reco this time was delighted to find Steve a very professional and helpful salesman that worked with me to find the right vehicle. I would thoroughly recommend him to anyone, Steve is very thoughtful and not at all pushy and I am sure you will enjoy his charming English accent. Very impressed!!! You will see me again. More

Customer service here is excellent. Hoang was very helpful to us during the purchase of our new vehicle. He was really attentive to our needs and answered all our questions thoroughly. I highly recomm helpful to us during the purchase of our new vehicle. He was really attentive to our needs and answered all our questions thoroughly. I highly recommend him for anyone who is looking to purchase a car. Outstanding! More