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Stevinson Toyota West
Lakewood, CO
5,612 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 24, 2025
The check in tome and effort has been improved substantially. The service was completed in a reasonable time frame. Everyone was friendly and professional. substantially. The service was completed in a reasonable time frame. Everyone was friendly and professional. More
by 18wheelteal
Employees Worked With
Chance barns, Mike Hashman
August 23, 2025
Check-in was fast and efficient. Arranged transportation when service was going to be delayed due to staffing. The service was completed at the end of day and Alex stayed an extra 10 Arranged transportation when service was going to be delayed due to staffing. The service was completed at the end of day and Alex stayed an extra 10 minutes past closing to complete the check out. More
by krentelgm
Employees Worked With
Alex MacRae
August 23, 2025
Went in for oil change at 12noon. Was told it was 3.5 hour wait due to 3 techs that called out so I made an appointment for the next day at 2:30pm. I was told the wait was 2 to 2 1/ Was told it was 3.5 hour wait due to 3 techs that called out so I made an appointment for the next day at 2:30pm. I was told the wait was 2 to 2 1/4 hour wait. Ended up a 3 hour wait. This is only the second service experience with my new vehicle. Service department needs to step up to the standards that the sales department sells to customers More
by sheilahroenfeldt
Employees Worked With
Chase and Jorge
August 21, 2025
Alex was Phenomenal! !! He provided exceptional customer service, exceeding my expectations and accommodating my specific need. I had caught a nail in one of my tires and !! He provided exceptional customer service, exceeding my expectations and accommodating my specific need. I had caught a nail in one of my tires and arrived at the service department as a walk-in 30 minutes before its closing time. Throughout the interaction, I was treated with warmth, respect, and a genuine sense of welcome. The customer service provided was truly exceptional. Thank You!!!! More
by Markie
Employees Worked With
Everyone was very friendly! , Alex MacRae, Brian Patton
August 21, 2025
Chris, who took care of me, was great; He got me a Lyft to and from the mall and discounted my service bill because I had to wait so long. I was disappointed that a regular service that has always taken 1 to and from the mall and discounted my service bill because I had to wait so long. I was disappointed that a regular service that has always taken 1 1/2 to 2 hours took 4 1/2 hours, and that I wasn’t informed of the backlog until I arrived. I’m wondering if AI is the best choice to make appointments. More
by Samcheryl
Employees Worked With
Chris Snodgrass
August 20, 2025
Appointment was at 7:30. Did not get vehicle back until 11 AM after I had to go and find a service advisor to bring out my car bill and get my keys back. Was a simple oil cha Did not get vehicle back until 11 AM after I had to go and find a service advisor to bring out my car bill and get my keys back. Was a simple oil change and tire rotation that was promised to be done by 9:15. More
by Jorgensenrm
Employees Worked With
Blaine Peckham
August 19, 2025
The way they handle repairs is ridiculous. Can’t speak to the mechanic-must speak to middle man who never answers calls. Adds 2 days every time you need to communicate! Can’t speak to the mechanic-must speak to middle man who never answers calls. Adds 2 days every time you need to communicate! More
by Karen
Employees Worked With
Chris S
August 18, 2025
Good oil change appointment. The crew helped me with checking for damage underneath my truck from having run over stuff in the highway. No damage found. I appreciate the extra ef The crew helped me with checking for damage underneath my truck from having run over stuff in the highway. No damage found. I appreciate the extra effort bu the service rep, the manager and the technician. More
by Jayroll
Employees Worked With
Chance
August 18, 2025
Alex is the Best Service Advisor! Very Helpful, Communicates Well and is on top of it always. Keith Lucero the Technician is Top Notch! Best in the Business! Great Service, Very Organ Very Helpful, Communicates Well and is on top of it always. Keith Lucero the Technician is Top Notch! Best in the Business! Great Service, Very Organized, Professional! More
by victorservicepro
Employees Worked With
Keith Lucero (Technician), Stevinson Toyota West, Alex MacRae
