Stevinson Toyota West

I brought rav4 in for tire pressure light. Not fixed and have to go back for longer diagnostics testing. Why it could not be done that day I don’t understand. They had car almost whole day. Not fixed and have to go back for longer diagnostics testing. Why it could not be done that day I don’t understand. They had car almost whole day. They installed new brakes which I agreed to but not what appointment originally made for. Annoying that now have to make another appointment. More

Graham was very patient and worked with our timeline, and thoroughly explained the process. We received a fair price for our trade and are happy with our new vehicle. thoroughly explained the process. We received a fair price for our trade and are happy with our new vehicle. More

The service performed on my car was perfect. My experience with Clayton was not. When I pulled in he said I'm sending you a text message so you have my number. Feel free to text me with question My experience with Clayton was not. When I pulled in he said I'm sending you a text message so you have my number. Feel free to text me with questions. I texted asking for a status update and got no response. After the service I texted asking if he could make a correction to the invoice and their internal system (theyy have an incorrect email address) and got no response. Had I not gone outside to look, I don't know how much time I would have sat there after my car was ready to go. And, they still have an incorrect email for me. Very frustrating experience. More

Professional, my service advisor-Daniel Patterson was awesome. Knowledgeable and very receptive to my needs! awesome. Knowledgeable and very receptive to my needs! More

Had a great experience here. Needed to have the timing belt replaced on my vehicle and all went well. Scheduling the service was easy, waiting in the lobby was no problem and the Needed to have the timing belt replaced on my vehicle and all went well. Scheduling the service was easy, waiting in the lobby was no problem and the car is fixed most importantly. Thank you to Dan who was my service director! More

It’s a nice dealership overall, but the service department has a lot to improved upon in the timeliness of service and the quality of communication. on two recent occasions, I left my vehicle with department has a lot to improved upon in the timeliness of service and the quality of communication. on two recent occasions, I left my vehicle with the service technicians, and both times was given an estimated time of completion that did not come to pass and they did not reach out to me to inform me that they would have my vehicle longer than expected. In both instances, my vehicle was left at the dealership overnight and I was not told this would happen. I had to reach out to the service department myself for a status update because I was not informed on the progress. More

Brennan was great listened and did exactly what we agreed too he is a man of his word which is hard to find too he is a man of his word which is hard to find More

When I called the dealer tgg he at I purchased the bike I got a Ai bot and I asked for someone to talk to and no one answered. I called Stevenson and got AI person did the same thing and got a service person got a Ai bot and I asked for someone to talk to and no one answered. I called Stevenson and got AI person did the same thing and got a service person in under 2 minutes. I was able to get in right away and tgat is when I met James. Very courteous and straight forward with the cost of w he at needed to be done. I would give James his own 10. The whole experience was amazing I should have never gave tried to go to a different service department! I will always recommend Stevenson to everyone I know. More

As much as I hate going to dealerships and the car buying experience itself, Stevenson Toyota and my salesman Graham Goguen, made the experience quick and painless without all the games and hassle. experience itself, Stevenson Toyota and my salesman Graham Goguen, made the experience quick and painless without all the games and hassle. More

My appointment was at 2:00. I arrived 10minutes early. Checked in and waited. It was a busy day so I knew it would be a wait. 2 hours and 45 min later after having to track d I arrived 10minutes early. Checked in and waited. It was a busy day so I knew it would be a wait. 2 hours and 45 min later after having to track down the service guy I finally got my car. This is completely unacceptable 2:45 for an oil change with an appointment. An hour even 90min I can handle this was abusive. More