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Stevinson Toyota West

Lakewood, CO

Overview
Reviews
Vehicles
4.2
5,726 Reviews
Call Dealership (720) 902-9966
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780 Denver West Colorado Mills Blvd.

Lakewood, CO

80401

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Showing 5,726 reviews

December 03, 2025

I would like to know when to make an appointment so it doesn’t take 2 1/2 hours to do an oil change. More

by G
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Thomas Lozano
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Dec 12, 2025 -

Stevinson Toyota West responded

Hi G, thank you for sharing your experience with us. I apologize for the long wait during your oil change and understand how frustrating that can be. We are committed to providing reliable service and will work on improving our appointment scheduling to ensure a quicker turnaround in the future. We hope to see you again soon! - Jeffery Alexander, Service Manager, 720-249-1512

December 02, 2025

For the second time I made a reservation and still had to wait almost 2.5 hours for routine service, I drive almost 20 miles to the dealership. I’m going to evaluate my alternatives in the future More

by bob.mallow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t recall
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Dec 12, 2025 -

Stevinson Toyota West responded

Hi Bob, I sincerely apologize for the long wait you experienced despite making a reservation. Your time is valuable, and I appreciate you sharing your feedback as it helps us improve our customer-centric service. We are committed to providing reliable and trustworthy support, and I hope you will give us another chance to deliver the quality service you deserve. - Jeffery Alexander, Service Manager, 720-249-1512

December 01, 2025

This dealership is the Best Ever and my experience has always been completely over the Top Thank You GS More

by schaffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex MacRae
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Dec 03, 2025 -

Stevinson Toyota West responded

Thank you for sharing your review with us. Our team is dedicated to providing exceptional customer service and it's great to know that they exceeded your expectations. We hope to see you soon for all your future automotive needs.

November 30, 2025

Took over 3-1/2 hours for an oil change an tire rotation. I ended up being charged for a service (tire rotation) I should have had covered under my maintenance plan. I wish I had noticed that before I left, More

by AD
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blaine
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Dec 03, 2025 -

Stevinson Toyota West responded

We apologize for any frustration that you experienced due to long wait times and poor communication. We understand that this is not the level of service that our customers deserve, and we would like to make it right. We are committed to improving our communication and reducing wait times in the future. Please reach out to us so that we can discuss your experience and find a solution. - Keith Dennis, General Manager, (303) 273-5128

November 30, 2025

Took 3 hours for a tire rotation and oil change was not notified my car was done while I was in the dealership and when I left the car still indicated maintenance was due and my tire pressure light was on. More

by Ezzie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Ballard
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Dec 03, 2025 -

Stevinson Toyota West responded

We apologize for any frustration that you experienced due to long wait times and poor communication. We understand that this is not the level of service that our customers deserve, and we would like to make it right. We are committed to improving our communication and reducing wait times in the future. Please reach out to us so that we can discuss your experience and find a solution. - Keith Dennis, General Manager, (303) 273-5128

Dec 03, 2025 -

Ezzie responded

Thank you for your response- I have still not received a call from the service manager. Attempted to reach someone today to no avail- was told the general manager was out/ unavailable (understandable) was told I would be transferred to the service manager and was hung up on- attempted to call back and no one is answering the phone. I am still questioning whether service was performed on my car. I did check tire pressure today so I could drive my 4 wheel drive vehicle in the snow and found my tire pressures to be 38, 43, 44 and 45 psi- should be 32. It’s very frustrating and discouraging to try to rectify a problem and get the run around from staff with no one to help. I was offered the option to make an appointment, however that does not escalate the issues so they are addressed and rectified it’s just a promise to look at my vehicle while I wait however many hours they take to do so.

November 28, 2025

Rian was wonderful, he was with us thru the whole process of buying a car. More

by buzzunit11
Recommend Dealer
Yes
Employees Worked With
Rian , Andre Wood
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Dec 03, 2025 -

Stevinson Toyota West responded

We are so pleased to hear that you had a fantastic experience at our dealership. Our goal is to provide the best customer service, and it's wonderful to hear that we were able to exceed your expectations. We hope that you will choose our dealership for all of your future automotive needs.

November 24, 2025

I have been going to Stevinson Toyota for years. I appreciate the personal attention and the information I receive helps me effectively care for my car. More

by karenkurtzweil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bowler, Stevinson Toyota West
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Dec 03, 2025 -

Stevinson Toyota West responded

We are so grateful for your kind words. Our team strives to provide an exceptional experience for each customer, and it's great to hear that we were able to do that for you. We look forward to the opportunity to serve you again soon.

November 24, 2025

Your processes have totally gotten in the way of delivering any type of customer service. You have good people working for you but they are set up for failure. You book more customers than you can h More

by j121duff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
New service manager , Jeff Tossie
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Dec 03, 2025 -

Stevinson Toyota West responded

Thank you for bringing this to our attention. We take all feedback seriously and are committed to continuously improving our customer experience. We apologize for any inconvenience and would like to hear more about your visit. Please reach out to us directly so that we can discuss the matter further. - Keith Dennis, General Manager, (303) 273-5128

November 24, 2025

Will probably not return or recommend this dealership to friends or family not pleased sorry More

by Darlene Lugo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stevinson Toyota West, Mike Hashman, Cristian Vasquez
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Dec 03, 2025 -

Stevinson Toyota West responded

Thank you for your feedback. It’s unfortunate to hear that you didn’t experience the excellent customer service we aim to provide. We would like the chance to learn more about your situation in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Keith Dennis, General Manager, (303) 273-5128

November 24, 2025

My Car was serviced. My service advisor could have been friendlier. Not the best attitude. More

by suzzyqzak101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blanie.
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Dec 03, 2025 -

Stevinson Toyota West responded

Thank you for taking the time to share your positive feedback. Our team works hard to make sure each customer is satisfied, and it's wonderful to hear that we were able to meet your needs. We hope that you will continue to choose our dealership for all of your automotive needs.

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