Stew Hansen Dodge Ram Chrysler Jeep

I went to buy a used vechile and the service was bad from the get go! I am one that does not like to wait for too long but my experience took all day. The sales man was ok but when I went to get financed the the get go! I am one that does not like to wait for too long but my experience took all day. The sales man was ok but when I went to get financed they treated me bad(saying they were begging banks to get me financed).. Too bad I went some where else and was treated like a king... More

We bought a new Chrysler van, It did have a problem with the. Carpet in back which they fixed. I agreed on 2 yrs of oil changes. Went there yesterday and they had no clue. I did have a witness when it was the. Carpet in back which they fixed. I agreed on 2 yrs of oil changes. Went there yesterday and they had no clue. I did have a witness when it was paid for and they said it would be 2 yrs oil changes. Also had slush mats which were not on the contract, Guess dont trust the sales people. Double check your contract. I will not recommend this dealership. Thanks a lot Stew Hansens, Urband ale, Iowa . More

Doug is a fantastic salespearson, he listens to what your needs are then takes you to the perfect vehicle. Doug made the whole car buying process simple and easy as well as fun! Drew did a great job in finan needs are then takes you to the perfect vehicle. Doug made the whole car buying process simple and easy as well as fun! Drew did a great job in finance and I will be sure to recommend them both to everyone I know looking for a new or used vehicle. Thanks Doug! More

the service these men provided us was exceptional!they really made us feel welcome and that they cared very much about getting us what we wanted.this was by far the best experience we EVER have had while really made us feel welcome and that they cared very much about getting us what we wanted.this was by far the best experience we EVER have had while shopping for a vehicle.we could not be any happier with our purchase and experience. we will highly recomend stew hansen to all of our friends.thank you very much for everything. More

I have never been treated so poorly in my life! I saw the ad in the paper. Bad credit ok bankruptcy ok. I sent an e-mail to the finance department for information. I got a call from Aaron he said fil the ad in the paper. Bad credit ok bankruptcy ok. I sent an e-mail to the finance department for information. I got a call from Aaron he said fill out on line app, He said once I did that he would know more and then he would give me a call back later that day. He didn't call me back later that day. In fact i had to call him back several times. Once I did get a hold of him he informed me that I had been approved and that I just needed to put down 1k. I asked how much I had been approved for he informed me "not worry but basically I qualified for anything on the lot" He continued financing would not be a problem. He also informed me that he had a several trucks that he thought I would like. I stopped by the dealership (SAT)took a look at the trucks however Aaron was not available. I called twice on Monday got voice mail both times left message for him to call me back he never did. I rearranged my work schedule to get off early so i could test drive and or look at the trucks while it was light out. I had Aaron paged he never came....apparently he left for the day and didn't tell anyone( or at least that is what i was told)Craig Ruane was very helpful he ran all over the place finding keys and showing me the trucks. I was under the impression that all I needed to do was bring 1k in and I was approved. I mean after all Aaron said "don't worry I guarantee that as long as you put 1k down your approved". Why wouldn't I believe him he works at the finance department he has my application. I suppose I am dumb. Craig took me into the office to get the paper work done I kept asking questions about financing he didn't know but he went to find someone who did. He brought someone from finance over who again assured me that if I was putting 1k down financing would not be a problem. So here I am in the office I have 1k in my pocket but the funny thing is i can't get financed. Aaron left early for the day and he apparently is the only one that can look my app. No problem he will call me first thing in the next morning and we can get this all taken care off...Tues morning no call.....Tues afternoon finally get a call....umm well you aren't approved for almost anything on the lot you are approved for this one specific truck and by the way 1k as down payment isn't enough....we now need almost 2k.....Hmmmm I have the cash but why would I put down 2k when i have been told numerous times by two people in the finance department that I only need to put down 1k...Further why would I put down more money at this Stew Hansens when i have been approved for more expensive trucks at other Dealerships their qualification being I put down 1k...(they actually meant I only needed to put down 1k).....One may think that i am just bitter because i didn't get the truck I wanted...I am a bit I won't be getting the Chevy that I wanted....I will have to settle for a Ford, but that's not the reason I spent the time to fill this out. It concerns me that an agent representing Stew Hansen offers terms for credit and then when the terms for that credit are met they suddenly deny it. That goes beyond bad customer service. That reaches into the realm of willful intent to mock and or malign someone who is trying to rebuild credit. More

Great experience working with Chris!! He recently helped me with the purchase of a new Dodge Ram Laramie truck. Chris took the time to learn exactly what options I was looking for and found the perfect matc me with the purchase of a new Dodge Ram Laramie truck. Chris took the time to learn exactly what options I was looking for and found the perfect match. The overall experience was very positive and hassle free. I highly recommend Chris to others looking for an honest and friendly salesman!! More

We were very happy with the service we received when we were shopping for a used vehicle, We had some issues that came up in the process, and Doug and the other staff were extremely helpful in resolving th were shopping for a used vehicle, We had some issues that came up in the process, and Doug and the other staff were extremely helpful in resolving those issues so we were able to go home with the vehicle we wanted. More

We traveled 130 mi. to buy a vehicle from the stew hansen dealership, and the reasons were simple- they earned our business from a distance. The salesperson (Mike Dake) worked his tail off getting us any and dealership, and the reasons were simple- they earned our business from a distance. The salesperson (Mike Dake) worked his tail off getting us any and all information we needed and getting all details taken care of beforehand. He also made sure that when we drove over two hours to see the vehicle that there would be no surprises, and there were none.His service was accurate, honest and straight forward, which was greatly appreciated. The reason we looked at a vehicle that was 130 mi. away was the price, they were more competitive and realistic than any of the other seven dealerships we had worked with.We couldn't be happier with our experience, a great vehicle at a great price with top notch and honest service. I will definitely check with them on our next vehicle- they have EARNED my business. The finance person (Drew) we worked with was great too, knowledgible, helpful, and got us a solid deal. More

This dealership has always done a great job when we come for anything. We have had repairs and bodywork done here and have been treated excellent every time. for anything. We have had repairs and bodywork done here and have been treated excellent every time. More

Doug is a great guy!! He was very helpful with my purchase. Was also very honest about the cars that he had in the lot. He made me try different vehicles so that I would not just go with the first on purchase. Was also very honest about the cars that he had in the lot. He made me try different vehicles so that I would not just go with the first one. Finally, everything was very efficient and fast. I will definitely go back to him for my next car purchase! More