Stew Hansen Dodge Ram Chrysler Jeep

I tend to give reviews when service has been above and beyond. This isn’t the case in this review, the service and off putting conversation I had with the service advisor has me feeling very unsettled abo beyond. This isn’t the case in this review, the service and off putting conversation I had with the service advisor has me feeling very unsettled about Stew Hansens Service Department. My Jeep would not go over 40 mph, check engine light came on the ABS light came. I immediately drove it to the service department. I explained that the exact same thing happened almost a year ago and I spent $1900.00 to get it fixed. They were accommodating and said they would try to look at it that day to determine what was wrong. I also asked that they do an oil change because the “time for oil change” light had come on the week before. That afternoon I received a call from the advisor. He asked if I had an extended warranty, no I do not. He said I had Internal engine failure and needed a new engine. I asked how much is that and he nonchalantly said $12,100.00. I asked what my options were because I wasn’t going to do that. He replied my options were get a new engine or get a new car. Fast forward to today. My daughter and her husband had the Jeep towed to their home town and are now driving the Jeep and have put several hundred miles on it driving it to Chicago one weekend and Decorah the next. They have put $0.00 into it as of today and paid for an unnecessary tow. Is there something wrong with it ?YES I do believe there is something wrong with the Jeep and it is being monitored by someone that is trustworthy. But the fact that the service advisor Tony gave me the 2 options of 1. A new $12,100 engine or B a new car is very concerning and so off putting. Ironically they charged me for the diagnostic testing and although I was told total engine failure they went ahead with the oil change and charged me for that? Makes for a lot of questions as well. There is my story I hope this makes others pause before listening to the service advisors at Stew Hansens.. You do have other options in the Des Moines area find someone that actually cares about the customer. Thankfully I had that feeling in the pit of my stomach that something was not right. Oh and I bought my self a brand new 2024 car not from them 😊 Like More

Jamey Cowell was excellent and helped me out with all of my needs for my's best friend Jodey Seaman's 2019 Dodge Ram 1500 4X4 Big Horn crew cab pickup truck and I really do appreciate him so too and I's als my needs for my's best friend Jodey Seaman's 2019 Dodge Ram 1500 4X4 Big Horn crew cab pickup truck and I really do appreciate him so too and I's also loved how quickly's they handled my needs for my friends pickup truck so's. Thanks for everything my buds in parts so nows so's and it was all worth the waits so toos so and I will be returning soon toos as I am happy with everything so now too so's froms thems. More

Excellent sales and finance staff. The review of aftermarket items with their representative was very helpful and informative. Great dealership. I’m The review of aftermarket items with their representative was very helpful and informative. Great dealership. I’m More

Staff have always been accountable and Mike followed suit today. He was polite and addressed my needs. today. He was polite and addressed my needs. More

Don’t walk, RUN to see Heidi for all your car buying and selling needs. She really HEARS YOU and follows through with your needs and wants! She was super friendly, nice and honest to work with! She made eve selling needs. She really HEARS YOU and follows through with your needs and wants! She was super friendly, nice and honest to work with! She made everything so easy and simple! Finalized the paperwork with Aaron who was a breeze to work with and super friendly/funny guy himself! 11/10 recommend this place but most importantly these two! Go see them!! More

They were busy but gave me a realistic time frame and were done before expected. Issac was very helpful. were done before expected. Issac was very helpful. More

Everyone at Stew Hansen Dodge was very courteous and helpful. Todd Giblin, Eric Ferra, Stephanie Thurn and Cory Vandenbroeke made the process of buying a car easy! helpful. Todd Giblin, Eric Ferra, Stephanie Thurn and Cory Vandenbroeke made the process of buying a car easy! More