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Stillwell Ford Lincoln

Hillsdale, MI

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524 Reviews
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3780 W. Carleton Rd.

Hillsdale, MI

49242

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Showing 524 reviews

February 03, 2023

I have been buying cars and Trucks at this dealership every 2 to 3 years since 2014. Never had any problems. I'm normally in and out in less than 2 hours. I let them know what I want and they always hav More

by lane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Sayles
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January 10, 2023

Stillwell Ford is one of the best dealerships I’ve been to. They are always ready to help you if you need anything. Definitely coming back in the future! More

by B. Bell
Recommend Dealer
Yes
Employees Worked With
Roger Karr
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December 14, 2022

Rob did a great job from order to delivery, and it was a great experience. Great staff and a great vehicle. More

by aaronsellshomes43
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Sayles
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December 06, 2022

our salesman, Jim Cole was very helpful and sure new what he was talking about. I would recommend him too any one looking for a new Ford More

by kirksr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim cole
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November 21, 2022

Our vehicle buying experience was one of the best and most pleasant in a very long time. Dustin was easy to work with , knowledgeable , helpful and kind. Tim was easy to work with as well when we were do More

by wattlesra
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
dustin diehle he was our sales person. he was very knowledgable and helpful, Rob Grossheim
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November 16, 2022

Be very careful when buying used vehicles from this dealership. Roger Karr downplayed the manufacture buyback on my vehicle, making it seem as if it wasn’t a big deal. Turns out buyback vehicles are cl More

by Lucaswillms
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Roger Karr
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Nov 16, 2022 -

Stillwell Ford Lincoln responded

Hello Lucas- I did try to reach out to you by phone but for some reason when you would answer it would disconnect, and the reason being is because you are receiving some bad information, and hopefully you can educate whomever you are working with currently. A buy back vehicle is not considered a salvage vehicle and is not titled as one either, salvage and buy back vehicles are two very different things. A salvage vehicle is any vehicle which has been damaged as a result of collision, fire, flood, accident, trespass, or any other occurrence to such an extent that its estimated cost of repair, would exceed its actual cash value. This is determined by an insurance company from a body shop estimate to repair the vehicle not the manufacture of the car, and if the car is rebuilt it is issued a rebuilt title, which is orange. A buy back vehicle is a vehicle that has been repurchased by the manufacturer from the original owner due to unresolved issues reported while under the original manufacture warranty by the original owner of the vehicle, but before it is offered up for sale again the unresolved issues have been resolved by the manufacture. All of this was covered with you and explained to you in great detail, you even signed paperwork stating that you understood it was a buy back vehicle and the for what reason it was bought back to begin with. As for the value of the car there are many factors that play a roll when determining that, such as miles, the condition of the car cosmetically, are there scratches, dents, dings ect, how has the car has been maintained, how are the tires and brakes, is the interior in good condition, rips, tears, stains ect. All of these thing impact the value of the car and must be considered in the reconditioning of the vehicle to make it ready for sale, but I do have to say the fact that your car has only depreciated $10,500 over 5 years, which is just over $2000.00 a year is extremally good, most vehicles are considerably more than that. We would be more than happy to take your vehicle in on trade, a vehicle being a buy back does not concern us in any way as we have sold and taken in hundreds on them in on trade. Let us know how we can help.

November 05, 2022

Christopher was responsive and did everything he said he would. If we had questions, he handled them promptly and efficiently. Very good experience including delivery right to our door! I would recommend th More

by Temoore
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Finch
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October 30, 2022

Everyone we worked with were very helpful and answered all of our questions. If you’re looking for a vehicle, we would highly commend Stillwell’s. More

by madoubleday
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Rzepka
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October 04, 2022

I bought a used car here that I found listed online. I live in Virginia, so it was all done remotely and we just came to town to pick it up. It was all ready to go. My salesman, Steve, was great to work More

by SHAHANA.KEISLER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Rzepka
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September 12, 2022

The dealership was very easy to work with. No pushy sales and the showroom was very clean. Steve Razka was very informative in dealing with my purchase. More

by Jfinn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Rakska
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Sep 12, 2022 -

Jfinn responded

Thank you for all your help !

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