Stivers Ford Lincoln

Customer service is absolutely terrible. A few years ago we came here for an oil change, they said it would be an hour and a half, simple enough. The waiting room was very small and there wasn’t much to do we came here for an oil change, they said it would be an hour and a half, simple enough. The waiting room was very small and there wasn’t much to do so the wife and I decided to take a walk around the neighborhood there. We can back about an hour and fifteen to an hour and a half later and noticed our car was still parked in the same spot. Went to the counter to ask for an update and the associate left, came back, said it would be about two hours. Fast forward to today. We have been having issues with our escape, it makes noises while turning. Made an appointment two weeks ago to get it checked out at 9am this morning. We bring in the car, they tell us the diagnostic fee is $141, we agree and then we wait. We don’t heard a word. 3:15 rolls around and we decide to ask how it’s going. The associate said “I’ll ask them and get right back to you” two hours later we ask again and the associate says “there’s no notes on it yet, I’ll make sure they look at it shortly, we are open until midnight” What was the point of making a 9am appointment weeks head if they weren’t going to look at it? The most annoying part is JUST BE HONEST. Multiple times here we have been told a time or estimate and it has been WAY off. We are sitting waiting around for our car, I have no doubt the technicians and serviceman do great quality work but on the customer service end you are doing a TERRIBLE job at estimating times. xxxx as of our 9am drop off now they haven’t even LOOKED at our car despite it having an appointment weeks ago. Very frustrating, would not recommend, take your car to another dealer or shop. More

Quick service oil change charged me $17. Per quart of synthetic oil compared to $10 at the auto store. Supposedly rotated my tires without the key for locking lug nuts on my Toyota. $135.00 for an oil synthetic oil compared to $10 at the auto store. Supposedly rotated my tires without the key for locking lug nuts on my Toyota. $135.00 for an oil change and tire rotate! Very expensive. The manager came outside to find me later to offer me a refund of 48.00 when he should have given that in the first place! Never going back and will not recommend this service to anyone else! Way overpriced for a simple synthetic oil change! Called Toyota and they would have charged $75 for the same service More

We were passing through Iowa from New Jersey in our new Thor outlaw RV on a F53 Ford chassis, we had a check engine light on and the engine was misfiring. I called a few Ford dealerships in the area that c Thor outlaw RV on a F53 Ford chassis, we had a check engine light on and the engine was misfiring. I called a few Ford dealerships in the area that couldn’t help us. Most don’t work on RVs. I called Stivers Ford and Ace in their service department could not have been more helpful, he fit us in their busy schedule and repaired our RV while we waited and got us back on the road quickly. More

BEWARE BEWARE BEWARE CHRISTMAS NIGHTMAREON BEWARE BEWARE BEWARE CHRISTMAS NIGHTMARE ON 11-15 I ordered a 2020 Gt500 from Kevin Kisting ,with in 24 hours we sent Stivers Ford a d BEWARE BEWARE BEWARE CHRISTMAS NIGHTMARE ON 11-15 I ordered a 2020 Gt500 from Kevin Kisting ,with in 24 hours we sent Stivers Ford a deposit as requested.Kevin contacted me weekly with updates,on 12-23 Kevin called ,He said the car was in but there was a problem,I was told that Kevin and Todd Holland both sold the same car to two different customers.I was told the other customer had there deposit first and they would get the car.Todd rudely told me there was nothing he could do about that car .We reached out to Scott Politte (Owner of Stivers) and we’re told he could not be reached.So over Christmas Day I went in search of another white GT500 ,to my surprise I found that same car with the same Vin for sale at Deyarman Ford listed for 6500.00 more and available . Due to the greed and lack of human compassion they showed it was a Christmas nightmare.Ford Motor Company should be embarrassed to have Stivers Ford Lincoln represent the FORD brand. More

My wife and I purchased a new Expedition at Stivers Ford. Had a great experience working with Kevin Kisting! 100% recommend! He worked with us every step of the way and we couldn't have been happier with the Had a great experience working with Kevin Kisting! 100% recommend! He worked with us every step of the way and we couldn't have been happier with the process. More

Although I did not purchase a car from this dealership, I communicated with Arlynd over the phone and he was willing and ready to make a deal. He was willing to work with my budget and was very polite and u communicated with Arlynd over the phone and he was willing and ready to make a deal. He was willing to work with my budget and was very polite and understanding. I will definitely be looking to this dealership in the future. More

Repeated visits before issues resolved Previous issue took multiple visits before they resolved the problem with the entertainment console. Twice, As I left the dealership, I could tell the Previous issue took multiple visits before they resolved the problem with the entertainment console. Twice, As I left the dealership, I could tell the problem wasn’t resolved and required yet another visit and time. It was as if all they did was let the truck sit in the shop for an hour. My most recent problem was the IWD check valve assembly which has a TSB on the issue. Clearly explained the grinding noise and what all signs were pointing to. But all they did was charge for diagnosing nothing and sending me on my way. I picked up the part and fixed it on my own. Am not sure what has happened with this dealership service area but it is not worth wasting the time. More

Unethical and unscrupulous When I went to their lot, I looked at and test drove a used pickup, Agreed on a price and asked that they check a suspected water leak. Was told they When I went to their lot, I looked at and test drove a used pickup, Agreed on a price and asked that they check a suspected water leak. Was told they would check it out and call me in a couple of hours so we could come pick it up. They didn't call so I called them about 4 hours later. Was told that they sold it to another party (for more money?) because those people weren't concerned about the wet carpet. When I asked what happened to our deal, I was told that we didn't have a deal even though we had agreed on a price and delivery. I was shocked to find that they would not honor the agreement we had made and only used my interest in the truck as leverage to get more from the other party. More

Dishonest dealership This dealership absolutely RUINED my son's 16th birthday present! He picked out a truck from this dealership. We got all of the price and financing w This dealership absolutely RUINED my son's 16th birthday present! He picked out a truck from this dealership. We got all of the price and financing worked out. My husband told the sales people that he would be there in the morning to get the truck and they said they would be waiting on him. Late that afternoon, the salesman called my husband and told him that someone just bought the truck. We had everything worked out. We wanted to surprise our son on the day of his birthday with this truck in the driveway. But now, there will be NOTHING waiting on him because his birthday is 2 days away. When I called to talk to the general sales manager, Greg O'Grady, he was simply unapologetic for what happened and gave me the robotic policy/excuses that they must have to give quite often for their shady business practices. I would advise anyone to NEVER do business with this dealership because if they are heartless enough to ruin someone's 16th birthday, then they are capable of most anything!!! More