Stivers Ford of Birmingham

Disappointing Experience at Stivers Ford of Birmingham – Poor Communication and Broken Promises Update: Since posting my original review, Stivers Ford has taken meaningful steps to address my concerns. Poor Communication and Broken Promises Update: Since posting my original review, Stivers Ford has taken meaningful steps to address my concerns. The sales manager, Ali, was very proactive and made sure I received the code to order my charger, which has now shipped. Danielle from the service department also provided exceptional customer service—she arranged for the incorrect hard top cover to be replaced with the correct one, and followed up to ensure everything was resolved to my satisfaction. While my initial experience was frustrating, I appreciate the efforts made by Ali and Danielle to make things right. Their professionalism and responsiveness have improved my overall impression of the dealership. On May 30, 2025, I purchased an F-150 Lightning from Stivers Ford in Birmingham, and my experience has been extremely disappointing due to unmet promises, miscommunication, and poor follow-through from management. Home Charger Installation Issues: From the beginning, I made it clear to the sales team (Daniel Willis and his manager Ali Moran) that I needed a home charger installed as soon as possible due to living in a rural area. They assured me it would be completed within 7–14 business days. However, a few days after the sale, the service department informed me there was a 3–4 month backlog for installations—a significant discrepancy that should have been disclosed upfront. The coordination problems worsened when management arranged for an installer to contact me, but I never received the required email from Ford to get the charger. Without this email, the installer cannot proceed, making the entire scheduling process pointless. This demonstrates poor coordination between the dealership and Ford’s systems. Management’s Inadequate Response: Despite multiple attempts to reach the sales team and management (including floor manager Kelly), I have received no direct response to my reasonable solution: I offered to purchase the charger myself and arrange installation, with Stivers reimbursing both costs. Instead of addressing my proposal, they only sent text updates about contacting Ford corporate and forwarded copies of emails to Ford. As a customer, I should not be caught in the middle of disputes between the dealership and manufacturer. When I warned that lack of response would lead me to contact Ford corporate, the Better Business Bureau, and post reviews, they still failed to respond, forcing me to follow through on that warning. Additional Product Issues: Beyond the charger problem, I ordered several accessories with my purchase: - Hard tonneau cover: Wrong model delivered, and installed! - All-weather floor mats: Received standard cloth mats instead - Bed liner: Correctly installed (outsourced) These errors occurred because the sales team placed incorrect orders, further demonstrating their lack of attention to detail. One Bright Spot: Danielle Morales in the service department deserves recognition for being professional, apologetic, and genuinely helpful. She promised to order the correct hard cover and arrange home installation to replace the wrong one. I hope the service department follows through on her commitment. Bottom Line: Stivers Ford’s sales team overpromised and underdelivered, while management failed to honor commitments or even acknowledge proposed solutions. The pattern of miscommunication and poor follow-through suggests systemic issues with their customer service processes. I cannot recommend Stivers Ford of Birmingham if you value honest communication, reliability, and professional customer service. Consider other dealerships that can deliver on their promises. I will update this review if the remaining issues are resolved satisfactorily. More

I would recommend this dealership to anyone. We had a great experience. We love our new bronco!! We had a great experience. We love our new bronco!! More

Keeman made the truck buying experience a breeze! I was thoroughly pleased with my sales discussion & the truck I purchased. Very large thank you to Keeman! I was thoroughly pleased with my sales discussion & the truck I purchased. Very large thank you to Keeman! More

They were helping in answering all our question and making sure we were satisfied while we were there. making sure we were satisfied while we were there. More

Sparky and Chris were great! Easy to work with and treated us right! We drove 3 hrs to deal with them. Easy to work with and treated us right! We drove 3 hrs to deal with them. More

Stivers has a great facility, incredible selection, and fantastic customer service from start to finish. fantastic customer service from start to finish. More

Great car buying experience! Blake was great!! Will definitely think of them if ever in need of another vehicle. Blake was great!! Will definitely think of them if ever in need of another vehicle. More

It took to long to do the paper work the personal were great will refe great will refe More

Excellent Service that I can depend on. I’ll be using the service again soon. I’ll be using the service again soon. More

All employees are friendly and helpful. Place is always clean. Enjoy visiting your dealership. Thanks for moving close to Homewood Place is always clean. Enjoy visiting your dealership. Thanks for moving close to Homewood More