Stivers Ford of Birmingham

Easy simple, and worked with us to get the best rate and answer all our questions ! answer all our questions ! More

Everybody was very nice helpful I enjoyed my time while we was waiting for our new truck to be ready to go home with us. Thanks to everybody fir making our experience pleasant we was waiting for our new truck to be ready to go home with us. Thanks to everybody fir making our experience pleasant More

Carlos was amazing. We found our car in a different state. We searched online and found the car at Stivers in Birmingham. I sent the request to the dealership, and Carlo We found our car in a different state. We searched online and found the car at Stivers in Birmingham. I sent the request to the dealership, and Carlos contacted me with a video and window sticker of the exact car. He met us with the car ready for a quick test drive. The sales experience was five stars. Then.... we met the finance guy, and the Ford beat-down began. We learned there is no incentive to pay cash. They 'want' you to go into debt. And, they 'really' want you to spend any money negotiated off the sticker price on extra warranty coverage. The finance guy was a more aggressive salesperson than Carlos. We were exhausted by the time we finished the paperwork. Five hours later, we left with the car. So... 5 Stars to Carlos + 1 Star to the Experience for an average of 3 stars to Stiver. Note to Stiver: If you change your process to include the conversation about extended warranty upfront, you will likely increase warranty sales and certainly improve the overall customer experience. More

Working with Krysta Winston was an absolute pleasure. Knowledge and she listens to what you want in a car. Couldn't have asked for anybody better Knowledge and she listens to what you want in a car. Couldn't have asked for anybody better More

8 hr process too long - interrogation room too much pressure. Warranty brochures good idea. Rethink! pressure. Warranty brochures good idea. Rethink! More

Cassandra is fantastic! Very easy to schedule, Great service. We Couldn’t be more pleased Very easy to schedule, Great service. We Couldn’t be more pleased More

The customer service is superb. Quality matters to this dealership. All of this is done by listening to your customers and their concerns. Quality matters to this dealership. All of this is done by listening to your customers and their concerns. More

Highly Recommend! ! My most recent experience with Stivers was the BEST I’ve ever had with any dealer service department in my 50+ years of driving and owning vehicles. ! My most recent experience with Stivers was the BEST I’ve ever had with any dealer service department in my 50+ years of driving and owning vehicles. I have been a dedicated Ford owner most of my life. I have received some great experiences along the way as well as a few “not so great” experiences as well. For me to rate my last experience at Stivers as my BEST ever is a True Statement of dedication by the leadership team to go above and beyond to ensure satisfaction. All of this would not be possible without Danielle Morales as my contact. She alone is what allows me to give the highest rating of all my years!! Thank you Danielle and Thank you Stivers Ford of Birmingham! More

Typical dealership. Unnecessary xx and hard to understand pricing. The process took way too long even though I tried real hard to have most of the work done by the time Unnecessary xx and hard to understand pricing. The process took way too long even though I tried real hard to have most of the work done by the time I showed up. Four hours there. Carlos is a good salesperson and worked hard but he is handcuffed by the dealership. Nothing sets this place apart from any of the others in the area. Not impressed. More

Caitlyn and everyone else I dealt with was amazing. Highly recommend them for all of your service needs. Highly recommend them for all of your service needs. More