Stivers Ford of Birmingham - Service Center

Well it was Jonathan to the rescue and get my car serviced, he also had a loaner truck I could use after all the mishaps that happened. Bronco Sport was serviced, and they reprogrammed the system. Th serviced, he also had a loaner truck I could use after all the mishaps that happened. Bronco Sport was serviced, and they reprogrammed the system. The other issue was actually just me, my error and me hitting the wrong button on steering wheel. Stephen from service helped me out with that portion. Only issue was that my Bronco Sport did not receive complimentary car wash. There are definitely opportunities that could be much better. Shelby reaching out and then not making anything happen. I had to send an email to the owner and General Manager to get action. Also took 3 trips to get my tire fixed and I ended up having to buy a new tire. I thought it would be covered in my lease. That is what I am used too. Luke was very communicative and let me know what was happening. He even followed up by making sure everything was good with the new tire. It definitely took to many trips to get the tire issue resolved. I know how important surveys are since I am in the Customer Service business and since it all did get done after all I gave the 5-star rating. Should not have had to send email to owner and GM to make it happen. Everyone is always friendly when I have brought my Bronco in. However, there is definitely work to be done and improve the experience. More

Thank you Nichole for your assistance with getting my vehicle repaired. I appreciate your assistance with contacting the extended warranty company. vehicle repaired. I appreciate your assistance with contacting the extended warranty company. More

Only complaint was Parts Dept. Ordered a recall part in May. Never called to tell me the part was in. When I called asking, they told me it was on the shelf with my name on it. T Ordered a recall part in May. Never called to tell me the part was in. When I called asking, they told me it was on the shelf with my name on it. This was Jully 1. More

Friendly and helpful service manager. Brought truck in for tire rotation and oil changed. Oil was not changed. Transmission has slipped several times traveling to Atlanta on Saturday, Jul Brought truck in for tire rotation and oil changed. Oil was not changed. Transmission has slipped several times traveling to Atlanta on Saturday, July 5th. More

Joshua was very professional, dealing with my situation. Thank you for your help, Adrianne Valentine. Thank you for your help, Adrianne Valentine. More

Stephen was very customer oriented and kept me up to date on the repairs time line. Very professional and responsive. on the repairs time line. Very professional and responsive. More

Had a great experience and transaction went smoothly and was fast. I will buy again in the future was fast. I will buy again in the future More

Nice looking dealership if you're waiting for service it's comfortable. The manager worked with me to match online prices. it's comfortable. The manager worked with me to match online prices. More

Experience was amazing and in a timely manner Steven kept me updated to date and everything was done beyond measure me updated to date and everything was done beyond measure More

Great dealership, Great customer service. I would recommend Stivers ford to all my friends and family! I would recommend Stivers ford to all my friends and family! More