Stivers Ford of Birmingham - Service Center

Ok I thought that everything that was needed was done in an efficient manner thanks. an efficient manner thanks. More

Greeted me as I arrived and proceeded to get information as to problem, set me an appointment for repair as to problem, set me an appointment for repair More

Good people that seemed they cared about my vehicle. They treated me really nice and was quick to get my vehicle serviced fast. They treated me really nice and was quick to get my vehicle serviced fast. More

I very much appreciated Brandon’s professional and sincere attention as the new Quick Bay Manager. He is/was by far the best Stivers has had in place for my past four years of getting my 2020 F150 ser sincere attention as the new Quick Bay Manager. He is/was by far the best Stivers has had in place for my past four years of getting my 2020 F150 serviced each time. More

Joshua made sure all of the issues with my truck were fixed and helped me get a rental when the repair took a long time. fixed and helped me get a rental when the repair took a long time. More

I had a wonderful experience and Bo handled the whole process with excellence. I would recommend Sticers to everyone process with excellence. I would recommend Sticers to everyone More

Quick I don't have time to do this and I am becoming frustrated, Thank you frustrated, Thank you More

Amazing service, they will always get my business, no matter what! Thanks Tristan and Rob! matter what! Thanks Tristan and Rob! More

She was great and very good very Nice in professiona enjoy talking with her and the service was very good I enjoy talking with her and the service was very good I More

After having the generator replaced on my hybrid F-150 at Ford Stivers, every warning light in the vehicle lit up, a clear sign of a serious issue. When I returned to the shop, I was told the truck suddenly Ford Stivers, every warning light in the vehicle lit up, a clear sign of a serious issue. When I returned to the shop, I was told the truck suddenly needed updates for every single module and that this would resolve the problem. That explanation is illogical. Software updates don’t just vanish. This points to a hardware or electrical issue, likely tied to the installation of the new generator. Despite explaining this for two days, I was still hit with an $800 bill to “update” modules that were fully up-to-date before the generator was replaced. Even the technician admitted he had never seen every module require updates at once. The only justification I received was, “Ford pushes out updates all the time, so get used to it.” Yes, Ford sends updates—but not to every module simultaneously. That’s common sense. The refusal to acknowledge fault and the reliance on weak excuses reflects poorly on Ford Stivers. After just three days and two short drives, every warning light is back on—and I’m back at the shop again. It’s no wonder there are never any loaner vehicles available: they can’t keep cars out of the service bay. This experience has shown me that Ford Stivers lacks both accountability and genuine customer care. More