Stivers Ford of Birmingham - Service Center

After having the generator replaced on my hybrid F-150 at Ford Stivers, every warning light in the vehicle lit up, a clear sign of a serious issue. When I returned to the shop, I was told the truck suddenly Ford Stivers, every warning light in the vehicle lit up, a clear sign of a serious issue. When I returned to the shop, I was told the truck suddenly needed updates for every single module and that this would resolve the problem. That explanation is illogical. Software updates don’t just vanish. This points to a hardware or electrical issue, likely tied to the installation of the new generator. Despite explaining this for two days, I was still hit with an $800 bill to “update” modules that were fully up-to-date before the generator was replaced. Even the technician admitted he had never seen every module require updates at once. The only justification I received was, “Ford pushes out updates all the time, so get used to it.” Yes, Ford sends updates—but not to every module simultaneously. That’s common sense. The refusal to acknowledge fault and the reliance on weak excuses reflects poorly on Ford Stivers. After just three days and two short drives, every warning light is back on—and I’m back at the shop again. It’s no wonder there are never any loaner vehicles available: they can’t keep cars out of the service bay. This experience has shown me that Ford Stivers lacks both accountability and genuine customer care. More

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Offering service at our location is a great time saver for us because of the hours we work. for us because of the hours we work. More

Excellent experience service team is the best! Will be back for future services. Service department runs smoothly and efficient. Will be back for future services. Service department runs smoothly and efficient. More

I am very happy with the service I received. The representatives took care of all of my concerns. The representatives took care of all of my concerns. More

The service writer for the mobile service was prompt to return my call and get me an appointment set. DJ was the service tech who came out for the mobile service. He was very professional and courteous. Pr return my call and get me an appointment set. DJ was the service tech who came out for the mobile service. He was very professional and courteous. Problem was fixed and I never had to worry about a thing. Thanks for the help and fixing the problem. More

Ken was our sales person, not sure who Danielle is, Ken remembered me and so many things I told him on the phone before we came in the showroom. Cassandra, our service advisor, was awesome, called each mo remembered me and so many things I told him on the phone before we came in the showroom. Cassandra, our service advisor, was awesome, called each morning with an update, advised and connected us with the person who could help us. I would recommend her to anyone who is getting servic More

Waits have been longer than normal but nothing too bad. Waiting area is nice and I’m usually in and out in under an hour Waiting area is nice and I’m usually in and out in under an hour More

I took my 2016 Mustang in for a rear camera recall. The repair was made within the promised time and the staff there were very professional and friendly. The repair was made within the promised time and the staff there were very professional and friendly. More

Can't speak for the dealership,but the mechanic that did the repair was amazing the repair was amazing More