Stivers Ford of Birmingham - Service Center

Luke was very helpful. He explained everything well and even corrected a minor problem that was not his fault He explained everything well and even corrected a minor problem that was not his fault More

It was a great experience. They were very transparent and made sure to explain everything that needed to be done and why. They were very transparent and made sure to explain everything that needed to be done and why. More

Thank you Bran for making everything go smoothly with my service needs. Definitely No complaints from me! service needs. Definitely No complaints from me! More

Cassandra has ALWAYS gone above and beyond to make my experiences at the Stivers Service Department great! She is always courteous, helpful, professional and knowledgeable. She made a very stressful situ experiences at the Stivers Service Department great! She is always courteous, helpful, professional and knowledgeable. She made a very stressful situation of having to deal with a broke down vehicle into a situation with complete ease. For this, I can’t thank her enough. Cassandra makes you feel like you are part of the family! She is a true asset to Stivers Ford and she should be recognized. Thank you Cassandra!!! More

This dealership was very unprofessional. They wasted so much of my time having me come and wait there saying they could do the service. After sitting there for several hours I was told that They wasted so much of my time having me come and wait there saying they could do the service. After sitting there for several hours I was told that they would not be able to complete the service because they had their only mechanic that could do the job in a meeting that lasted all day long. I will never bring anything there again. As a business owner they wasted my whole day and I never even got the service done. The ironic thing about it it said quick Lane. Nothing was quick about them. I even called ahead of time before I got there. They told me on the phone that they could do the service I even left another Ford dealership because they said they could do it in a timely manner. I will stick with the dealer that I'm already have and not do anything with Stivers ever again. I have been a professional mechanic. I've ran automotive shops. The way things went on there there was no excuse. All of the list they had in the shop were empty except for one. There's another customer that was in there and had been there all day also. There was no excuse for such poor service. I was told that the mechanic that was in the meeting was the only one that was able to do that service. I asked where was the service manager maybe he could do it. I was told he was not even available to even talk to me. How can you manage something and you don't even know how to do the job yourself nor are you available to do the job. Again I was so disappointed with this place. It's not like I'm a novice in the automotive repair and maintenance industry. But as a business owner my time is my most valuable asset. And I did not appreciate them wasting it like they did it cost me a full day being unproductive and not even getting the job that I need it done completed. If I was the owner. I was shut down the whole service Lane and replace every employee in there. A dealership makes more money in the service industry and the fact that the customer is a return customer. The service manager will no longer be employed for me know any of his staff. More

Danielle was so professional and helpful during my visit to the service department. She was also great at keeping me updated on the progress made with my vehicle. to the service department. She was also great at keeping me updated on the progress made with my vehicle. More

Luke, was absolutely outstanding looking forward to the next appointment. It was recommended to bring the car every 6000 miles and I would do just that. See you soon! next appointment. It was recommended to bring the car every 6000 miles and I would do just that. See you soon! More

It was a pleasure dealing with Danielle and staff. Easy to communicate with and get things handled. Easy to communicate with and get things handled. More

Appreciated the quick service. Also took time to make me aware of other service needed on my car, Also took time to make me aware of other service needed on my car, More

Easy to work with, quick to reply, polite in negotiation, eager to make deal. Would recommend eager to make deal. Would recommend More