Stivers Ford of Birmingham - Service Center

Another satisfied customer I find this repeated texting to have a negative effect on my customer service. You should say thank you for taking the time to reply and leave it at that. to have a negative effect on my customer service. You should say thank you for taking the time to reply and leave it at that. More

Quick, easy, and pleasant to work with The experience was quick and easy while all of the staff I encountered were pleasant to work with. quick and easy while all of the staff I encountered were pleasant to work with. More

She was very helpful. She kept me updated with the information on my car and what i needed to do! She kept me updated with the information on my car and what i needed to do! More

Friendly staff, got my vehicle serviced quickly. Nice waiting area. Great prices on tires and other services. Nice waiting area. Great prices on tires and other services. More

It was wonderful Everyone was professional, courteous and made us feel like family. Great experience made us feel like family. Great experience More

Reliable, Prompt, Courteous, Honest, Helpful, Reasonable! The service I received has been a cut about any service I’ve received anywhere else. Customer Service is awesome! The service I received has been a cut about any service I’ve received anywhere else. Customer Service is awesome! More

I had another appointment cancel in the morning, so I decided to bring my Ford Escape to Stivers for servicing. They have “Quick Service” so I knew I could go without an appointment and not have to wait decided to bring my Ford Escape to Stivers for servicing. They have “Quick Service” so I knew I could go without an appointment and not have to wait long for an oil change, tire rotation and general checkup. As soon as I walked in the door I was welcomed by Service Advisor, Seth Morin. He took a look generally at the car and engine and told me the service I wanted would take about 45 minutes. Thereafter, after a mechanic looked at it, Seth advised me that everything looked good and the only thing they would recommend was an oil additive. He didn’t pressure me to get the additive, but I went with it. The car feels good. Seth was very friendly and professional. More

Ok I thought that everything that was needed was done in an efficient manner thanks. an efficient manner thanks. More

I always feel like they are informing me well about what is going on with my car when I am there. They are not pushy about trying to add services, even if they are things that might be needed they aren't a is going on with my car when I am there. They are not pushy about trying to add services, even if they are things that might be needed they aren't alarmist about insisting things be done if it isn't necessary. More

Was not told full estimate of service before work was completed.. Was charged over $200 just to have a duplicate key made completed.. Was charged over $200 just to have a duplicate key made More